Dear Sir/Mam,
We have bought new Mahindra Thar From Karnataka Agencies Udupi, karnataka, with Chassis number MA1UJ4YC2M2A12063, in the month of March 2021 in the name of MR Udbhav Shetty.
From May month onwards, we are facing the Gear box issue in the vehicle. Whenever we are taking Reverse, the gear suddenly comes to Neutral with making big sound. We informed the same soon to service centre but at that they were unable to respond us properly. We understand there was a lockdown at that time so we also didn’t pressurised them. Post the lockdown we kept the vehicle at service centre but still they were not able to rectify the issue. In this week again we are facing one more issue wherein Engine oil is leaking & it is reaching gearbox, we have kept the vehicle in service centre again but still they were not able to give concrete solution on the same. It’s really frustrating to us as we are facing gear box issue in the second month of Purchase. So I am politely requesting you to rectify the issue soon and doesn’t make us to escalate the issue further. Hoping a favourable response from your end.
Regards
Nischith shetty,
shetty.[protected]@gmail.com
Mahindra And Mahindra customer support has been notified about the posted complaint.