Mahindra And Mahindra — cheated by its dealer india garage, palace cross road, bangalore | |||
I recently bought an xuv500 w6 at vehicle from india garage, palace cross road, bangalore. With regard to my complaint - i had already contacted mahindra and mahindra customer support team (My reference number is [protected]); but this issue is not resolved till date. My complaint: Since, i had exchanged my old car for this new vehicle and as per guidelines i was eligible for a 50% ncb for the new car. Initially the insurance component (Amount) was paid to india garage and later india garage refunded the amount saying that the insurance cheque should be paid directly to the insurance company. This happened after i took delivery of the new vehicle. Once the insurance cheque was collected by mr. Hemant (India garage employee who was incharge of my vehicle), i later learnt that the idv value was reduced from rs. 14, 84, 000 to rs. 13, 90, 000 and the insurance type was also changed from bumper to bumper to comprehensive. This is a sheer case of cheating. I demand that either the amount be refunded to me or i will be forced to take the help of the consumer forum for getting my money back. Prior to contacting m&m support team, i had made numerous calls including emails to india garage but in vain as nobody ever bothered to reply / attend to my concerns. All i want to say is that i had a terrible experience of buying a car through this dealer. There are crooks in this organisation who plan to make quick money through wrong means and are least bothered about the customer once the deal is done and the token amount received. My case was not taken very seriously here and i feel this should be posted on other portals also just to ensure that no customer approach dealers like india garage for purchasing a vehicle as they do not value customers who have already bought a vehicle and no longer wish to maintain a cordial relation and resolve their pending issues. I also feel, a customer should keep his options open and try other cars as even mahindra was not very prompt in taking action against this dealer and in short did not take ownership of this issue. Was this information helpful? | |||
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Mahindra And Mahindra customer support has been notified about the posted complaint. | |||
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+91 22 2490 1441
Mahindra Towers, Media Cube, G.M. Bhosale Marg, Worli, Mumbai, Maharashtra, India - 400018
With regard to my initial complaint posted on 30Oct., 17, a representative from India Garage did contact me but the complaint wasn't handled the way it should have. In short, a very carefree approach was adopted by their representative Mr. Hemant.
More than this dealer India Garage, I am surprised at M&M as a company who failed to follow up with us / speak with us on this issue. Its been more than 3 months since I have been following up on this issue but in vain - this issue hasn't yet been resolved.
I feel 3 months is a good time for a company to resolve pending issues. Their tag line 'With you Hamesha' is no doubt is a pleasing one but it is misleading too at the same time.
All I want to say here is - I do not wish to pursue this issue any further since its only a waste of time and effort on my part. Nobody really cares once a vehicle is sold - Neither Mahindra nor its dealer. Also, this will be my last purchase of a Mahindra vehicle keeping in mind their carefree approach towards an existing customer. I will not shy away from saying that Maruti Suzuki as a company is far better in terms of communicating with its consumers because for them a consumer means everything, their problems and concerns are treated with utmost importance and care.
A request to the forum team - I feel each and every consumer should be educated about this issue before he plans to buy a Mahindra Vehicle.