Mahindra And Mahindra — defective brand new tuv 300 still in worst condition post making 5 service visits??

Address:	600002
Website:	mahindra.com

Pls go trough the trail of mails from bottom to top about a brand new tuv300 purchased from india garage, mount road, chennai on aug17, multiple service visits in vain & utter failure. Still i have not even got a call from mahindra or from the india garage showroom??

Worst car selling dealer & the worst car selling company...

Sir / madam,

Refer the trail mail below..

Once again post getting confirmation from your velachery service centre regarding the readiness of my new vehicle's repeated service issue, i took the delivery on 7th evening and to my shock i found the vehicle was in the worst ever condition and was very difficult to drive but somehow managed to reach home. (Refer my below mail on the same day night to your service feedback mail id has fallen to deaf ears)

Mr. Mohan, service eng who attended my vehicle was not even aware of the vehicles past history and as to why a new vehicle is frequently visiting for service. He was replying to me as if this is a regular service visit of a age old car??
Mr. Gopal, remember your statement : "your vehicle was handled with proper attention for rectifying the concern shared by you and now the vehicle is ready for delivery, as requested pl. Visit our dealer workshop, mr. Mohan will join with you for the road test and also explain you the details as required by you."
In that case why should you make your new customer visit for service and that too for the repeated issue??

Now i have been very supportive, cooperative for all this long but in vain as once again your expert service engineers inability/failure on resolving repeated issue in a new car is proved wasting my time, money, energy, causing mental, physical stress and trauma.

I shall provide a week of time for your revert with a fruitful solution before proceeding it to legal.

Your dis-satisfied customer
Rvt


Rgkt2000
To
[protected]@india-garage.com
7 nov at 9:03 pm

Show original message


Gopalakrishnan n
To
Rgkt2000
Cc
Wm. [protected]@india-garage.com sunilkumar. [protected]@india-garage.com crm velachery
6 nov at 9:41 pm
Dear sir,

Greetings from mahindra & mahindra ltd.

This is with reference to the discussion we had with you reg. Your below email, we regret for the inconvenience cause to you.

As informed to you, based on your earlier communication we have directed our dealer india garage service manager mr. Mohan to personally handle your vehicle and attend your concern.

Your vehicle was handled with proper attention for rectifying the concern shared by you and now the vehicle is ready for delivery, as requested pl. Visit our dealer workshop, mr. Mohan will join with you for the road test and also explain you the details as required by you.

For any further support pl. Call me or mr. Mohan @ [protected] (Service manager, india garage - velachery).

We assure you of our best service support always.

Thanks.

With regards,

N. Gopalakrishnan
+91-[protected]
Ccm – chennai area office


From: rgkt2000 [mailto:[protected]@yahoo.co.in]
Sent: monday, november 6, 2017 10:06 am
To: crm velachery
Cc: wm. [protected]@india-garage.com; gopalakrishnan n ; sunilkumar. [protected]@india-garage.com
Subject: re: major issue in my brand new tuv 300 - unresolved since purchase?!?

Dear all,

When you go n buy x product at the cost of y & very same day you find the product is faulty... My question to you all is,

Will you adjust with the same new product by getting it serviced multiple times after shelling y money & further investing time on useless x?? I want reply on the same...

Any which ways, am no fool to do so post investing y^10 of my hard earned money...

As discussed & agreed by your service manager mr mohan, i want only the service sheet capturing entire history of the sick car including list of changed spares.

Expecting prompt action by today.

Hope my message is loud n clear.

Your dis-satisfied customer
Rvt

Sent from my samsung galaxy smartphone.

Crm velachery
To
[protected]@yahoo.co.in
Cc
Wm. [protected]@india-garage.com 'gopalakrishnan n' sunilkumar. [protected]@india-garage.com
4 nov at 2:15 pm

Dear sir,

Below the trailing mail now your vehicle is good condition. Please come and collect your vehicle.

Thanks & regards,
Lakshmi

Customercare
To
Rvt
Cc
Gopalakrishnan n india garage chennai (100107)
31 oct at 2:21 pm

Dear sir,

Thank you for writing to us. Regret for the inconvenience caused to you.

We are requesting our customer care manager copied in this mail to look into your reported concern and take necessary actions as required.

Kindly bear with us in the meanwhile.


Regards,
Nisha goradia
Customer care-automotive division
Reach us at:
@[protected]
[protected]@mahindra.com

I bought my dream car of this age post doing a long time research in the market and was glad to got it delivered on 9th of august 17.

Showroom:
India garage - chennai
184, anna salai, chennai - 600006
[protected]/ 28513347/3930/28526081/6585/0749

Sales person: m. Mohamed thawfiq (Tl) & suresh (Had promised that rust proo[censored]nder coat, scratch proof body waxing, lombard b2b insurance but it was from cheap co., & few freebies were not there as told... But realized later that none was honoured)

However right on the delivery day while i drove on my way back to home, noticed vehicle is dragging towards left... Thought because of wheel balancing not right...

Since that was a long weekend (Aug 15) went for a long drive with my family & 'left dragging' was badly felt all the way both to n fro.

Same week dropped vehicle at india garage service centre, velachery, chennai mentioning the issue... Service engineer said it is just a wheel alignment & delivered back on the same day. My question to everybody here was...,

Why this problem while the new vehicle was delivered post qc been done?? If done religiously...

While driving back it seems to be normal but the same was not for long... Once again heavy left pulling felt & this time it worried me as this seems to be some thing more than just a mere wheel alignment... I mentioned my views & again left with the same service centre in aug asking them look deeper. Again this service also left me in dissatisfaction & again the same issue cropped up after one or two drives??

Third time i left the vehicle for service on sep month & asked them to take time as much as they want but to rectify the issue in full otherwise i need to escalate it to the company mentioning as "manufacturing defect".
(Service station manager also told that the service call is still not closed as still am not convinced & this issue is already escalated to both the showroom & mahindra company and the same is for your immediate action)

After change of parts in new vehicle also still the issue is not resolved & now again my new dream car is parked in service station since last week and no updates yet has now caused severe mental trauma, stress, agony to me since last 3 months & now it is very much evident that...,

"this is a serious manufacturing defect"

All this has now created a mental block in me about tuv 300 as this is not a safe condition to drive with self & family and...,

"am forced to re look my decision of purchase & i seriously mean it"

After testing my patience for last 3 months, undergoing all the mental trauma stress, agony, investing/eating up my money, personal / work time, energy, still left with dissatisfaction and now my new car, not with me and parked most of the time with service station, sarcastic statements from society & friends has made to lose the charm of tuv300, lost hope in mahindra thus diluting the very purpose of buying a new car?!?!

"so i hereby demand a refund in full along with 3 months loan interest asap."

Otherwise i would be forced to flash the fact in consumer complaints forum along with filing suit in consumer court for necessary legal action against manufacturing defect against the mahindra company & delivering of new vehicle without doing qc but confirming so in fake & defective service against the india garage showroom.

Awaiting for your prompt action as mentioned above without any further delay..

Your dis-satisfied customer,
Rvt