Mahindra And Mahindra — Defective car battery and non functional car

Address:

560038

The last two months have left me completely frustrated and disappointed with Mahindra and E20. I have been faced with a series of issues with the car (see details below), as well as, frustration and economic loss due to Mahindra's inability to fix my car, and having it in the service center for nearly the last two months!

Incident 1: Toward the end of February 2017, while driving my car to pick up my retiring parents, my car filled with smoke and heat from the battery underneath the driver seat. Unprepared for such an event, I pulled over, rolled my windows down, switched the car off and jumped out. The smoke increased over the next hour, engulfing a nearby school and several Indiranagar residences in the vicinity of my house. I called for a tow, worried about the sides of my seat melting from the heat and whether there would even be anything left of my car by the time the service arrived. I informed the service manager at HSR Sireesh Auto about the state of my car and that it was arriving. The 24x7 technical assistance number has been permanently out of commission in my last dozen or so attempts over the past two months.

Incident 2: Three weeks later with very little explanation and an assurance that my car was 'fixed', it was returned to me. By the next day the car died abruptly on the road with still 22% charge remaining that suddenly dropped to 0%.The free mahindra towing service outright refused to take it to HSR, despite it being closer to both the stalled location and my house and despite my requests that the people at HSR were more familiar with my car's situation. After another two weeks of 'repair', this time at Sireesh Auto on Bellary Road my car was again returned to me with no explanation. I had, by this time, sent emails to Mahindra electric customer care and got no response.

Incident 3:This time within 4 hours of me receiving my car, it died on the road once again. This time the state of charge clearly showing 29% but the accelerator pedal unresponsive. This time, it was late at night and I called the fastest towing service available so that I could get a night's sleep rather than waiting the usual two hours before my car was towed by the free mahindra service.

I have been in contact with the service manager at Sireesh Auto HSR, who in the first instance of repair replaced my battery cover under the seat which was in perfect condition before the incident with a 'free' badly used battery cover from another E20. I have been kept abreast of the failure of Mahindra electric to deliver required components and software in time to the service station and this latest time in the shop, I have been informed that they want to bring down my mileage from 120 to 90km and return the vehicle to me. I have refused and I am disheartened and offended that such a decision should be taken by Mahindra electric.