Mahindra And Mahindra — koncept automobiles service

Address:

New Delhi, Delhi, 110091

I took my mahindra quanto (Hr51ax 5130) c8 for a running repair on january 10, 2018 to “koncept automobiles pvt. Ltd (A-31, sector 2, noida). The only problem with the car was that it wasn’t taking pickup on start. My wife drives this car about 80 km every day and there wasn’t any serious problem till jan 09 morning when i realized that the pickup was a bit low and i decided to take it to a service station.

My service advisor seemed to be falling short of his monthly target and hence even before examining the car suggested me a long list of parts that required changing. I insisted that he should first let a mechanic examine and then make these recommendations.in between, the service advisor also showed my car to a reseller who valued it for 2 lakhs (4 years old car driven 96, 000 km)

I was asked to leave my quanto for a thorough checkup and within an hour i reached home, i got a call from my service advisor telling me that all those parts that he suggested actually need replacement. That was so awesome. “koncept automobiles” has some really talented guys who can scan the car from outside and know which part is needing replacement.

After continuous follow up and few visits to the service station, i was informed on the fourth day that my car’s engine need overhauling and that might cost me about rs. 2.5 lacs. I was shocked to hear this as i expected this to be a minor problem. To take a second opinion, i decided to take my car out from the service station. I was slapped with a bill of rs. 17, 000 for service and checkup. I fail to understand why do they even had to service my car when they knew that the engine is in a bad shape? With all the talented guys like my service advisor, it should not have been a problem for them to immediately identify that doing a service will not do any good.

I don’t know what exactly “koncept automobiles” did to my car as i got the car in a really bad condition. There was black smoke from the silencer, hardly moving and there was diesel filled on the top of the engine. Later i was told by another mechanic that if i would have run the car for another few kilometers, it would have caught fire.