Mahindra And Mahindra — mahindra quanto mh03 bh 5251

Address:Mumbai City, Maharashtra, 400071

Firstly, i would like you to know that i am an extremely dissatisfied customer of yours. I purchased a quanto vehicle in the first year of launch and since then have had some or the other issue with my vehicle. It took almost one year to fix a rattling noise in the engine which i still don't know how it was fixed. Then the a/c problem where cooling was a major issue. It still exists though it is slightly better than what it was a year back.
My major concern is that everytime the vehicle is sent to the workshop for a problem, i am slapped with a diagnosing billwhich is not a small amount by any way. And then of course the big fat bill that is given everytime after some work done on the vehicle.
I fail to understand why mahindra makes such complex machines? Why not keep it simple? I have had a fiat sienna and an hyundai accent before this and was an extremely happy and satisfied customer. I have rarely given these vehicles to the workshop except for maintenance for which i could avail an amc and not go through a fat bill.
Again i have had to give my vehicle to the workshop today for a starting problem and again i have been slapped with a bill of inr 2000+ for diagnosing the problem.
I don't think i will every buy a mahindra vehicle if this is going to be the state of affairs nor will i every recommend it to anyone.

Quanto is a great vehicle by the way but these issues have made me hate it of late. None of my complaints at the workshop seems to have been registered. Atleast that is what i got to understand today when i spoke to one of your executives. I would like to see a radical change in this process and await your revert on the same
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Mahindra And Mahindra customer support has been notified about the posted complaint.
May 17, 2018
Updated by Anantharaman B
It's more than 3 weeks now and apart from the initial call on understanding the issue, there has been no further communication on this front. Is this how customer service is perceived at Mahindra?
May 28, 2018
Updated by Anantharaman B
Surprised to see that there is no customer commitment or sensitivity from Mahindra. No one seems to be interested in improving the company's image or ensuring that they have a satisfied customer...Big names are only a hoax, nothing more that we can expect from...
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Comments

It's two days now and no call or revert on the above complaint...Surprised at the seriousness.
I did get a call from Mahindra same day evening, since I was busy, I had asked them to call back next day...still have not got a call

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