[Resolved]  Mahindra And Mahindra — mahindra tuv 300 (2016 model) ac not working

Address:

Prime Mahindra

Dear sir,

Greetings!!!

I bought my mahindra tuv 300 from prime mahindra in march 2016, at the time of purchase i enroll my car for extended warranty as well.
From last few days i am facing problem with my car ac not working.
Visited to prime mahindra on 21st of june in the evening they said there is a problem with cooling coil so bring in any working day for complete day and since your car is under warranty you need to pay for only consumables around[protected] rupees.
I visited at service work shop on 27th june firstly they said leave your car today and collect next day around 12;00 pm because of shortage of manpower due to covid 19 less workers are allowed to come.
I requested please try till evening if still you need to retain my car then no problem. Around 4:00 pm they said your warranty is not applicable because car service of 50k, 60k, 70k is not done by mahindra, so i said i got it serviced from out side where i can save money but 70k service is not done yet because of covid 19 so i will get it done from you.
They said now your extended warranty is void and you will not get any benift of that. I said i am not aware and there is nothing related to what is happened please get it done in future i will get my services from authorised service centre only. Gm mr. Naresh chowdhary tried his best from head office of mahindra but mahindra head office denied for any assistance.
So service centre gave my quotation of[protected] rupees after discount.
This money is very big for me. I spend whole day at your centre dring this crisis where we are loosing jobs and salary cuts. Request you to get my car under warranty i bought and oblige me and i will pay for consumables also i will get my paid service from the service centre for 70k.
Actually last 2 services i have done from out side faridabad when i traveled to my home town in himachal pradesh. There was not near by authorized centre but service is done by good professionals.
Request you to consider my humble request and resolve my problem.

Thanks & regards
Harish sharma
[protected]