Mahindra And Mahindra — mahindra tuv 300 t6 model 2016 chassis no. f6j42965 reg no. mh 47a 6353

 
1 Review
APR Automobile Pvt Ltd, Near Gaya Airport, Gaya, Gaya, Bihar, India
 capt singh on Feb 11, 2020
My vehicle clogged 98, 000 km whereupon mahindra & mahindra dealer & service center apr automobiles gaya (Bihar) (Dealer state code 10) advised me to change complete rear differential housing and renew all three pistons & liners which complied and rs1, 19, 800/- paid to them (Ro no. Ro20a009157). Apr auto took 28 days to repair keeping the vehicle at their service center. During post repair trial turbo charger found making squeaky noise and same shown to apr auto. Tel turbocharger found to contain engine oil & dust post repair and hence damaged. This was original turbo and did not have any problem prior giving to apr auto pvt ltd gaya for repairs. How did oil & dust get inside t/c leading to damaging the complete turbocharger while the vehicle was with the dealer repair workshop all the while. Now the dealer is asking me to buy new tel turbocharger costing approx rs 64, 000/- why shall me a customer be penalized for negligence and improper repair by a mahindra dealer and its untrained mechanics. Kindly take up issue with your dealer and get the turbocharger repaired or replaced with no cost to me the customer since its entirely due to improper upkeep and incorrect repair the the t/c of my vehicle has been damaged while my vehicle was with your dealer for 28 days at their service center undergoing engine overhaul & repair. They can not claim that t/c was damaged before it came to their service center since prior accepting the vehicle for engine overhaul, the dealer did carry out test run and found no problem with the said turbo charger. Expect prompt & appropriate actions from the house of mahindras. W/ rgds capt singh, indian navy mob no. [protected] / [protected] email: [protected]@gmail.com

Complaint Status


[Feb 12, 2020] Mahindra And Mahindra customer support has been notified about the posted complaint.
Updated by capt singh, Feb 11, 2020
The turbocharger was sent to TEL Service Center Patna (Bihar) today and upon inspection they found the turbocharger damaged due engine oil & dust leaking into the t/c. It can not be repaired by TEL Patna. They advised to take another reconditioned turbocharger in lieu without any guarantee. A Mahindra customer should not be unduly penalized for repair by an authorized Mahindra Car Sales & Service Dealer.
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    Mahindra And Mahindra - mahindra tuv 300 t6 model 2016 chassis no. f6j42965 reg no. mh 47a 6353