Mahindra And Mahindra — no response towards complaints regarding xuv first service issue. even after sending mails & calling customer care toll free number.

Again avinash premium customer of mahindra xuv w10 vehicle number ka 02 mv 3989. As i sent mail last time, action was taken, vehicle was picked for service to solve raised issues of 1. Break, 2. Start stop button function, 3. Gear issues.

Vehicle was picked on saturday 16-09-17
@ 12 & promised that they will give sunday which i did not ask for, was ok with couple of days also, but they called me on monday to pick the vehicle, it was informed to me that all issues r solved.

But when my person visited, yet vehicle had issue with gear & break was not yet solved, also we found tht gear box seal was opened as i mentioned last time, service manager told tht gear box is in warranty for 3 years & if anything goes wrong company will replace, but i don't understand when i never mentioned abt the gear issue @ the time of first service, y did they opened gear box, after tht i started having gear issue. Even on monday vehicle had issue with break & gear. So my person half day work was ruined & service manager told he will sort it out tomorrow & give.

Again got a call from service center stating the vehicle is ready, i sent my person again on wednesday, now we noticed some scratches & now it's been told that it was done before, i was very clear abt the scratches so i took some photos before sending to service center, now they r claiming that it is been done from our end, even i have photo copy of job sheet before taking the vehicle signed by ur driver, this is negligible bcz vehicle r ment have scratches but this is a proof of how irresponsible service providers r assigned to serve premium vehicle.

Now the issue is break, it is yet having the same sound after driving 100kms & break pad some major issue, also i want to know is it true that gear box is having warranty of 3 years even if it is opened by your own service providers.

I can't drive with fear after spending so much money on this premium vehicle, my intention of buying the vehicle was it is indian vehicle & overall safety, performance & comfort, but regarding service i have worst experience in first service it self, i have lost confidence in ananth cars related to service, we detained ur service engineers i don't think so tht they have experience & they might be trainee, they don't know much abt the vehicle.

What is the next step, i still want continue with mahindra, but i[censored] don't solve my issue & before i get frustrated plz do solve the issue, i can't keep on sending vehicle on weekly basis.

I[censored] force me to legal step, i will, plz do take ur vehicle back & repay the money i[censored] can't address the issue.

This time i am out of patience.

My mobile number [protected]

On sep 15, 2017 3:53 pm, "cmr service" wrote:
Dear mr. Avin jain,

Greeting from anant cars.

Reference to your below mail, we would like to inform that we tried reaching you for appointment suitably however as there was no response.

Further based on our discussion as on today your vehicle will be picked on 16th september to look into the issues
We request you to join us to have a joint road test while delivery of the vehicle.

Regards,

Subhaashini. C
Crm-service
[protected]

On 14-sep-17 11:43 pm, avin jain wrote:
Hi
Once again avinash here with repetitive complaint of my xuv w10 which i bought it 4 months ago.

I have called customer care 3 times & raised the issue of no response regarding proper guidance or service abt my car, but no use.

There is no point i claiming "hamesha with u" which will not suit for such kind of service.

My 3 issues which i rised earlier at the point of 1st service, it's been a month now no response.

When ever i rise complaint i just get call from receptionist & no action is taken.
Car is not picked to solve the issue.

I don't know whom to blame, i had trust in mahindra company which i am loosing now, even after receiving this mail if i don't get solution, i might be forced take a action whom so ever is concerned.

I hope this would be my last mail regarding the same.

It's been just 4 months old vehicle, the response from ur end is too bad, what would be the future correspondence. I am worried.

Break has issue, if anything go wrong u will be responsible.

U say tht we r premium customer, but u don't give value at least as a 2 wheeler buyer.

Sorry to say really not happy with ur response.

On aug 8, 2017 5:00 pm, "ajay c p" wrote:
Dear mr. Avin jain,

Greetings from mahindra and mahindra!!

Thanks for writing to us and expressing your requirements, regret the inconvenience caused.

Reference to your below mail tried speaking to you as per the provided number @ [protected]. Also tried reaching to one more number @+[protected], no answer.

Kindly provide us with your contact number so that our team from anant cars would get in touch with you for an appointment to address the issue as mentioned below.

Further, if any issues, please feel free to connect

Thanks and regards

C p ajay

Customer care-automotive division

Mahindra and mahindra

From: customercare
Sent: wednesday, august 2, 2017 2:49 pm
To: avin jain
Cc: ajay c p

Subject: re: regarding not happy with service


Dear sir,

Thank you for writing to us. Regret for the inconvenience caused to you.

We are requesting our customer care manager copied in this mail to look into your reported concern and take necessary action as required.

Kindly bear with us in the meanwhile.

Regards,

Renita dsouza

Customer care-automotive division

Reach us at:

Cid:image001. [protected]@01d1fc9e. [protected]@[protected]

Cid:image002. [protected]@01d2c034.2252cd90 [protected]@mahindra.com

From: avin jain [mailto:avin. [protected]@gmail.com]
Sent: 01 august 2017 22:35
To: customercare
Subject: re: regarding not happy with service

Avinash s jain

[protected]

On aug 1, 2017 6:48 pm, "customercare" wrote:

Dear sir,

We are in receipt of your mail dated august 01, 2017.

We request you to provide us your contact no and dealer name, so that our customer care manager from that region will contact you to address your concerns.

Regards,

Nisha goradia

Customer care-automotive division

Reach us at:

Cid:image001. [protected]@01d1fc9e. [protected]@[protected]

Cid:image002. [protected]@01d2c034.2252cd90 [protected]@mahindra.com

From: avin jain [mailto:avin. [protected]@gmail.com]
Sent: tuesday, august 01, 2017 9:20 am
To: customercare
Subject: regarding not happy with service

Hi i am avinash s jain, i have got mahindra w10 last 2 months back, as i completed 5000kms so left the vehicle for service, before that i had some complaint on sound while driving @ speed of 120 & same informed to service engineer, he told he will rectify & send it. After a day he told me tht he has to open the gear box & chk it, i asked him how come new vehicle gear box have a sound he told he has to open & chk, so he requested 1 more day time to rectify, but later he told no issues with gear box & he chkd it thoroughly, still i am facing issues with sound as well as new 2 issues has also arrived, issue 1 start & stop button is not working, which was working absolutely fine before. Issue 2 break peddle has sound, when ever i apply sudden break there hard sound, even i can feel physically. Plz let me know what is the issue & do rectify the same. Service center response is not tht great even after buying premium vehicle. Sad to say i am not happy with service.

My mobile number [protected]

—

Thank you

Regards

Avin s jain

Chief designer

[protected] ; +[protected]

Vidhwaan's architecture interior adornment

— disclaimer — the contents of this e-mail (Including the contents of the enclosure/ (S) or attachment/ (S) if any) are privileged and confidential material of mahindra and mahindra limited (M&m) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/ (S). If this e-mail (Including the enclosure/ (S) or attachment/ (S) if any) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this e-mail message (Including the enclosure/ (S) or attachment/ (S) if any) are those of the individual sender. —

— disclaimer — the contents of this e-mail (Including the contents of the enclosure/ (S) or attachment/ (S) if any) are privileged and confidential material of mahindra and mahindra limited (M&m) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/ (S). If this e-mail (Including the enclosure/ (S) or attachment/ (S) if any) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this e-mail message (Including the enclosure/ (S) or attachment/ (S) if any) are those of the individual sender. —

— forwarded message —
From: "avin jain"
Date: sep 22, 2017 4:10 pm
Subject: break issue is not yet solved with new issues.
To: "cmr service"
Cc: "ajay c p", "gm service", "hemanth"

Again avinash premium customer of mahindra xuv w10 vehicle number ka 02 mv 3989. As i sent mail last time, action was taken, vehicle was picked for service to solve raised issues of 1. Break, 2. Start stop button function, 3. Gear issues.

Vehicle was picked on saturday 16-09-17
@ 12 & promised that they will give sunday which i did not ask for, was ok with couple of days also, but they called me on monday to pick the vehicle, it was informed to me that all issues r solved.

But when my person visited, yet vehicle had issue with gear & break was not yet solved, also we found tht gear box seal was opened as i mentioned last time, service manager told tht gear box is in warranty for 3 years & if anything goes wrong company will replace, but i don't understand when i never mentioned abt the gear issue @ the time of first service, y did they opened gear box, after tht i started having gear issue. Even on monday vehicle had issue with break & gear. So my person half day work was ruined & service manager told he will sort it out tomorrow & give.

Again got a call from service center stating the vehicle is ready, i sent my person again on wednesday, now we noticed some scratches & now it's been told that it was done before, i was very clear abt the scratches so i took some photos before sending to service center, now they r claiming that it is been done from our end, even i have photo copy of job sheet before taking the vehicle signed by ur driver, this is negligible bcz vehicle r ment have scratches but this is a proof of how irresponsible service providers r assigned to serve premium vehicle.

Now the issue is break, it is yet having the same sound after driving 100kms & break pad some major issue, also i want to know is it true that gear box is having warranty of 3 years even if it is opened by your own service providers.

I can't drive with fear after spending so much money on this premium vehicle, my intention of buying the vehicle was it is indian vehicle & overall safety, performance & comfort, but regarding service i have worst experience in first service it self, i have lost confidence in ananth cars related to service, we detained ur service engineers i don't think so tht they have experience & they might be trainee, they don't know much abt the vehicle.

What is the next step, i still want continue with mahindra, but i[censored] don't solve my issue & before i get frustrated plz do solve the issue, i can't keep on sending vehicle on weekly basis.

I[censored] force me to legal step, i will, plz do take ur vehicle back & repay the money i[censored] can't address the issue.

This time i am out of patience.

My mobile number [protected]

On sep 15, 2017 3:53 pm, "cmr service" wrote:
Dear mr. Avin jain,

Greeting from anant cars.

Reference to your below mail, we would like to inform that we tried reaching you for appointment suitably however as there was no response.

Further based on our discussion as on today your vehicle will be picked on 16th september to look into the issues
We request you to join us to have a joint road test while delivery of the vehicle.

Regards,

Subhaashini. C
Crm-service
[protected]

On 14-sep-17 11:43 pm, avin jain wrote:
Hi
Once again avinash here with repetitive complaint of my xuv w10 which i bought it 4 months ago.

I have called customer care 3 times & raised the issue of no response regarding proper guidance or service abt my car, but no use.

There is no point i claiming "hamesha with u" which will not suit for such kind of service.

My 3 issues which i rised earlier at the point of 1st service, it's been a month now no response.

When ever i rise complaint i just get call from receptionist & no action is taken.
Car is not picked to solve the issue.

I don't know whom to blame, i had trust in mahindra company which i am loosing now, even after receiving this mail if i don't get solution, i might be forced take a action whom so ever is concerned.

I hope this would be my last mail regarding the same.

It's been just 4 months old vehicle, the response from ur end is too bad, what would be the future correspondence. I am worried.

Break has issue, if anything go wrong u will be responsible.

U say tht we r premium customer, but u don't give value at least as a 2 wheeler buyer.

Sorry to say really not happy with ur response.

On aug 8, 2017 5:00 pm, "ajay c p" wrote:
Dear mr. Avin jain,

Greetings from mahindra and mahindra!!

Thanks for writing to us and expressing your requirements, regret the inconvenience caused.

Reference to your below mail tried speaking to you as per the provided number @ [protected]. Also tried reaching to one more number @+[protected], no answer.

Kindly provide us with your contact number so that our team from anant cars would get in touch with you for an appointment to address the issue as mentioned below.

Further, if any issues, please feel free to connect

Thanks and regards

C p ajay

Customer care-automotive division

Mahindra and mahindra

From: customercare
Sent: wednesday, august 2, 2017 2:49 pm
To: avin jain
Cc: ajay c p

Subject: re: regarding not happy with service


Dear sir,

Thank you for writing to us. Regret for the inconvenience caused to you.

We are requesting our customer care manager copied in this mail to look into your reported concern and take necessary action as required.

Kindly bear with us in the meanwhile.

Regards,

Renita dsouza

Customer care-automotive division

Reach us at:

Cid:image001. [protected]@01d1fc9e. [protected]@[protected]

Cid:image002. [protected]@01d2c034.2252cd90 [protected]@mahindra.com

From: avin jain [mailto:avin. [protected]@gmail.com]
Sent: 01 august 2017 22:35
To: customercare
Subject: re: regarding not happy with service

Avinash s jain

[protected]

On aug 1, 2017 6:48 pm, "customercare" wrote:

Dear sir,

We are in receipt of your mail dated august 01, 2017.

We request you to provide us your contact no and dealer name, so that our customer care manager from that region will contact you to address your concerns.

Regards,

Nisha goradia

Customer care-automotive division

Reach us at:

Cid:image001. [protected]@01d1fc9e. [protected]@[protected]

Cid:image002. [protected]@01d2c034.2252cd90 [protected]@mahindra.com

From: avin jain [mailto:avin. [protected]@gmail.com]
Sent: tuesday, august 01, 2017 9:20 am
To: customercare
Subject: regarding not happy with service

Hi i am avinash s jain, i have got mahindra w10 last 2 months back, as i completed 5000kms so left the vehicle for service, before that i had some complaint on sound while driving @ speed of 120 & same informed to service engineer, he told he will rectify & send it. After a day he told me tht he has to open the gear box & chk it, i asked him how come new vehicle gear box have a sound he told he has to open & chk, so he requested 1 more day time to rectify, but later he told no issues with gear box & he chkd it thoroughly, still i am facing issues with sound as well as new 2 issues has also arrived, issue 1 start & stop button is not working, which was working absolutely fine before. Issue 2 break peddle has sound, when ever i apply sudden break there hard sound, even i can feel physically. Plz let me know what is the issue & do rectify the same. Service center response is not tht great even after buying premium vehicle. Sad to say i am not happy with service.

My mobile number [protected]

—

Thank you

Regards

Avin s jain

Chief designer

[protected] ; +[protected]

Vidhwaan's architecture interior adornment

— disclaimer — the contents of this e-mail (Including the contents of the enclosure/ (S) or attachment/ (S) if any) are privileged and confidential material of mahindra and mahindra limited (M&m) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/ (S). If this e-mail (Including the enclosure/ (S) or attachment/ (S) if any) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this e-mail message (Including the enclosure/ (S) or attachment/ (S) if any) are those of the individual sender. —

— disclaimer — the contents of this e-mail (Including the contents of the enclosure/ (S) or attachment/ (S) if any) are privileged and confidential material of mahindra and mahindra limited (M&m) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/ (S). If this e-mail (Including the enclosure/ (S) or attachment/ (S) if any) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this e-mail message (Including the enclosure/ (S) or attachment/ (S) if any) are those of the individual sender. —