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Mahindra And Mahindra

Mahindra And Mahindra — no service provided on call 24*7 service helpline number

Address:Burdwan, West Bengal, 713303

Yesterday (13/08/2017), my bolero pickup van no-wb 37 d 2334 broke down at pandaveshwar road at around 10 pm. I called up on the 24*7 helpline number who provided me a local helpline number. I called up on that number which was not in service. I called back again on the 24*7 which was switched off. It was a complete messup and i had to hire local help to bring the vehicle to asansol. I wasnt even called back and asked for any assistance further nor anyone cared about my problem. A very poor and dissatisfying service indeed from such a reputed organisation.in future i will definately take care of the things and kindly suggest me if there is any other higher authority where i can lodge a complaint and explain my greif towards such an irresponsible and unprofessional behavior towards a customer.
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Hello sir/madam
thank you for your deep concern towards my grief and complaint against the 24*7 helpline which was really pathetic on the day of may need, but i am happy to inform you that the complaint was properly taken care by the concerned department of yours and i also recieved several apology calls from the organisation.
The very next day the issues relted to the vehicle was resolved and i was convinced and satisfied with the services for which i am really thankful to the nearest service centre in Asansol.
The service centre also adviced me to claim the RAC which i already had but as I took all the trouble and had to bear the cost to bring my vhicle back to asansol i had to spend rs 4500/-.
Sir/madam. I would like you to please reimburse the amount as it was also promised to me from the service centre.
Hoping for a quick response and an early reply from your end.
THANK YOU AND REGARDS
KARAN SALUJA
ASANSOL
VEHICLE- MAHINDRA BOLERO PICKUP VAN No- WB37D 2334
PHONE NO- [protected]
EMAIL - [protected]@gmail.com
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