Mahindra And Mahindra — non availability of parts for rexton rx7

Address:

560102

I wish to complain about my mahindra rexton rx7 that i purchased in 2013 through m/s sireesh auto pvt ltd., bangalore for rs. 25, 00, 000/- (Approx.).
I am complaining because every time the car is sent for any repairs or replacement of parts, there is always denial and delay in procurement of the parts giving reasons like the parts are not available or the manufacturer is not supplying the parts anymore.
Lately i am facing a problem with the boot door lock and symbol of airbag is been constantly appearing signaling something, so the mechanic inspected my vehicle and agreed to fix the problem, however, when i collected the vehicle and started using it again, the problem still persisted. Again the vehicle was sent with the same issue but this time they promised to procure the part, now after 15 days they are denying and giving lame reasons for not addressing the issue. This has irked me immensely, reason being that your service provider sireesh auto is underperforming to the expectations of its customers. A unsatisfied customer may not keep the company in his good books in-spite of mahindra & mahindra ltd. Being such a popular automotive sector.
I believe that this response is unfair because i rely on my car for transport and apart from the inconvenience caused physically and emotionally. I would appreciate it if you could organize to fix the issue with the service provider.
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by 10 days, i will consider taking further action to resolve the complaint either through the department of commerce or through the courts.