Mahindra And Mahindra — poor service, not satisfied life

Address:

Imphal East, Manipur, 795004

On 9jul 2017, my xuv 500 had a problem of shaking from the engine when trying to proceed after a traffic stop. I called up mahindra centre in imphal. Thereafter i was advised to report there at the servicing centre, tulihal imphal. So, i took my vehicle there on 11/7/17. I was told to leave the vehicle there. Concerned about the progress, i called up the centre on daily basis. The responses i received was
1-less manpower ;so they could start checking. Checking was done after 2 weeks following many reminders.
2- i went to see the progress at the centre. They showed me a dismantled gearbox with the faulty parts, some were broken, others were having scratches."one the assembly in the gearbox needs replacement and roughly will cost almost 50, 000/-in total" i was told. This seems not reasonable. But left with no option i okayed.
3-they have ordered the replacement part
From other mahindra centres but the reply i got is "the part is on the way". The repair has not taken place till date.
My vehicle is lying there at the mahindra centre unrepaired for 31 days now.
#my concern here is "the service of mahindra, especially imphal is not up to the standard as claimed by the company"needs redressal in terms of customer care, parts availability, manpower, speed of service etc please"
Looking forward for better days ahead with mahindra.