Mahindra And Mahindra — poor service with unskilled labour

Address:

Tirunelveli, Tamil Nadu, 627011

28.05.2018

To,
The manager,
Kodai cars private limited,
No.176-4/7, trivandrum road,
Tirunelveli – 627 002.

Sir,
On behalf of and under the instructions from my client a. Prasanna s/o andrew kuriyan gnanraj, aged 42 years permanently residing at no.4-535, roja illam 22nd street, shanthinagar, palayamkottai, i send this following notice to you.

Legal notice

My client is an advocate by profession and hails from a respectable family. You are dealing with sales and service of mahindra cars in tirunelveli. As such my client has purchased a mahindra scorpio car from you on 23.01.2015. As per your instruction my client was prompt to have his vehicle serviced by you at periodic intervals. While so, on 21.05.2018 my client approached you to have his car serviced and as per your instruction my client abided to change engine oil, coolent oil, brake oil with respective accessories. After completion of service my client took delivery of his vehicle the same day by paying a sum of the rs.9, 221/-. On 24.05.2018, since my client found something unusual and fishy while driving his car he halted his car and on bare sight he found that engine oil and coolent oil were leaking and to his shock and surprise almost the entire engine oil and coolent oil got drained within no time. Out of much difficulty my client managed to get his vehicle to your service centre on 24.05.2018 and again after service my client was handed over possession of his car on 26.05.2018 charging him a sum of the rs.8050/-.
My client has approached you on 21.05.2018 for service of his vehicle since his vehicle has attained 63172 kms. As such it is a mandatory obligation upon you to have the vehicle being thoroughly checked as per your service manual. Since you lack skilled labour you were not able to handle my client’s car as mandated. Upon enquiry with the service manager regarding the fault your service manager has irresponsibly answered that since their dealership with mahindra is at stake and about to lapse in near future they have get rid of skilled labour. Your act clearly exposes the willful, wanton, default, negligent and deficiency in service which has casted much mental agony and a huge monetary loss to my client which can’t be expressed in terms of money.

Hence my client hereby call upon you to tender an unconditional apology, to repay a sum of rs.8, 050/- which you have illegally extracted from my client for fault of yours and to pay compensation towards the mental agony suffered by him within 15 days from the receipt of this notice failing which my client will be constrained to take legal action before the district consumer grievances redressal forum and also in civil and criminal courts of law and you will alone be held liable for all the consequences arising thereof and you will be mulcted with costs.

Advocate
28.05.2017
Palayamkottai.