Mahindra And Mahindra — safety issues

Address:	560100
Website:	MY CAR XUV 500 W 10 AUTOMATIC

Dear team,

I am kasiraman, 39 years old, owning xuv 500 w-10 automatic, i bought this car in anant car show room, bannerghata, bangalore.

My car no is ka-03 na - na 0777, date of purchase - september 2016.

So far i have driven 53000 kms. I did all car service only with mahindra authorised show room only till today. I was really happy for the brand which i am using till may 31st 7 pm.

Myself and family (Parents and wife & kids) were going to tripathy from bangalore thru hosur, krishnagiri vellore, chitoor & tripathy for darshan. Thus my father is 74years old he had wish to go there and specially this is his 50th year continuously he is travelling to tripathy.

After we crossed krishnagiri, rain started at 6.55 pm, i was crusing the car on the krishnagiri - chennai highway (Which is high speed and traffic road). Suddenly @ 7pm the car was stopped on the highway flyover (Centre of the flyover) with big sound & all lights blinking, i was unable to turn the vehicle to a corner to stop and understand why it got stopped. All passengers were panicked why car was stopped on the highway and behind all vehicles were in high speed and they were unable to control to go to other side of the my vehicle. Fortunately by parents blessings nothing happened to us.

With help of others i managed to pushed the car in one side of the road (From the fly over middle to corner lane). Immediately i called mr. Sankameshwaran (Gm - service, sks automobiles, salem) and explained about the issue he advised me not to panic and send his team to rectify the issue. Service team reached in 45 minutes and started working on that issue.

Same time myself and my family (Dad -74 years, mom 65 years, kids boy 10 and girl 5 and wife) were standing out in the heavy rain for 3 hours. At 10.30 pm service team said sorry sir vehicle wont be ready at this time and they said we need take the vehicle to show room and get it repaired. I spoke to mr. Sankameshwaran gm again and he assured me to help me out and he did it as well. I took a cab and stayed in a hotel at night then i went to tirpathy. After reaching destination my father fainted and we admitted him in hospital. Doctor said he is tensed and he is unable to accept the incident what happened to you guys while coming to tripathy. Then without seeing darshan we came back to bangalore.

Because i am using xuv 500 top end car i got punished like this. No idea what to say??

Following queries is there in my mind. I need clarifications from team mahindra.

1. We are buying luxury cars for our safety and comfort but here both i lost. Forget about comfort but safety is very important which is not there, i lost the full confidence about the car which i own (Xuv 500 w 10 automatic). I discussed the same with my friend who works in over drive & top gear they were astonished to here the incident happened to us.

2. Just imagine on the highway it got stopped by chance behind car might hit us means all o[censored]s would have died now. (Unable to imagine)

3. Now i am unable to understand what should i do now. I am scared to touch the car again in my life time.

I understand this is peculiar case for mahindra xuv 500 w 10 automatic, but unfortunately it happened to me.

I am doubting that am i cheated with refurbished car or bad quality car or etc i donno. Request you help me.

I lost the confidence to drive the car again in my life time..

regards
Kasiraman
[protected]@gmail.com