Mahindra And Mahindra — too much delay service and not positive/friendly towards customer, not well train to identify the fault

Address:

770031

This letter is to complain about service i recently received from a mahindra service center name “krishna automotive” plot no. Bl/8, s. Revenue plot no. 494 (P) m industrial estate, kalunga, ps brahmanitaranga, rourkela steel city, odisha-770031 for my kuv 100 (Variant: k8 (D) 6str, grey, sr no: g6d92811, eng no: nagzd18791, dos:[protected], chassis no: ma1vb2nacg6d92811), i had purchased from angul showroom.

This is my 2nd 4-wheeler in my family 1st was bolero. I am a great fan of mahindra than i owned this kuv 2 years ago. I frankly recommend mahindra to all fellows.
The day was friday[protected], sunny day. As a daily life, we were ready for a trip. After 28 kms kuv was broken down. It was not the started. No reason i find behind it. The whole trip was ruined.
We did alternate and reached home left kuv on the midway.

I called the pickers company. The next day[protected] they make the kuv reach to nearest authorised service center.
The next day i reach to the service center travelling 50 km to bamra from kuchinda, than change a train and reach rourkela, travel by bus another 20 mins to reach the destination.
Till my reach, they didn't even check it. I waited till 2: 30 pm they, not able to tell the fault and intimate me to leave it in the service center and they would let me know the fault on the next day.

It was quite long time really and i 've not at all patience to wait.

Today i called him, as per conversation they are saying the crankshaft is broken. How it was. Without an accident how the crankshaft is broken?
Till now i don't even change a single bolt outside rather than an authorized service center. Recently 500 km before i did the servicing of my kuv100.

I am not really happy with their delay services. As a customer and businessman, a lot of works are hampered and i expect a proper quick resolution as soon as possible.

If waiting 7 days if they quote me a 1 lakh service costing than what i will do?
They even at least told me the approximate service cust i veto bear.
Today i talked with him they still repeating the same. We are analyzing the issue. Pls take a necessary action that may matter will get resolved soon.