Mahindra And Mahindra — TUV 300 T8 Autoshift

Address:

110020

The Concerned,
My company has recently bought a TUV 300 T8 Auto shift from Sri Gurga, Moti Nagar New Delhi, Though, I like the car but my overall experience with the dealer is very bad. Some of problems I faced are listed below.
1. Delivery was scheduled at 11 Am on 25th August, which was postponed twice to 4 PM, when I reached to take the delivery I was made to wait for over three hours, the car was delivered to me only at 8 PM.
2. The car was delivered to me without registration no & on delivery slip without formal Invoice, which I don't think is legal.
3, The car given to me was not properly clean from inside or out side, having a big dark stain on rear bumper which was not visible at the time of delivery being dark.
4. For registration no I had to chase them & which could be provided to me on 27th August afternoon after several phone calls.
5. Dealing Sales person didn't respond to the calls on mobile, and the landline nos provided on her visiting card were in correct.
6. The deal included the free accessories worth Rs. 15000/=. but at the time of delivery, I found car perfume & floor mats ( included in the deal ) were not provided, and they have to put the mats from the used car, which are yet to be replaced by them. ( Because their store was closed for the day)
7. The quality of the accessories provided is highly inferior & by no means closer to Mahindra standard, much better quality is available in the open market at 1/3rd of the price charged by Sri Durga. I don't only feel cheated but I will have to replace the accessories very soon.
8. Since it was late the demo was given haste with a promise that person can visit us again to complete the demo, which is yet to be done.
9 we were perhaps the last one to leave as most of the staff had already left.

In past I had taken delivers from Maruti, Toyota, G M & Tata, but never had such a bad experience, which had, to a grate extent taken away the pleasure of driving a new Car.

Till date, I have yet to receive the formal invoice and security registration number plate and there is no communication from their side.
May I request you to kindly intervene and provide the resolution by at least replacing the poor quality of accessories and properly cleaning and removing the stains.
Looking forward to hear from you.

Thanks
P K Sapra
Regist. No DL 10 CT 7140
Silverline Graphics P Ltd