Mahindra And Mahindra — unsatisfied vehicle service of sona wheels in siliguri.

Address:

3rd Mile, Siliguri, India, Darjeeling, West Bengal

I had my xuv 500 taken for 2nd service at sona wheels 3rd mile siliguri. I reached the service center at 07:30 hrs in the morning and got it numbered in 2nd. My vehicle was not touched until 12:30 hrs on my regular follow up with the service center manager. Where as the other cars behind my numbers were taken in as they seem to be the old customers and known to the mechanics and fitters.

I had to change and dust guard which they said they will provide. At the end of the day only they said, they don't have one.

I had registered my clutch check, which they never did.

I have a maxi care taken on the first servicing. There was an offer on teflon coat buy one get other one free. I had to go for the 2nd free polishing. They took my half serviced car for washing at 06:30 pm. They took it for polishing at 07:00 pm and handed over the car at 07:30 pm.

1. The car was not completely serviced.
2. They do not have the spares required. They said, they will call me up once the spare is available and never called back.
3. They never checked the door complaint i made.
4. They never checked my clutch complained i registered.
5. The car was not cleaned properly since they were in hurry to rush home.
6. The cashier asked me to pay the bills before the service was completed.
7. It took 10 hours, just for the 2nd servicing of my car.
8. I asked my rsa certificate many times which they said, they will check and never handed over to me.
9. The car handed over at 07:30 pm and the polish was not even wiped properly.
10. I used to get a survey call after the service, never received this time.

The service center has no professional approach but works on relation and favoritism. They accepts more car for service than their actual capacity.

I was a hyundai rider from 2010 to 2018 and never had any issues with the service for 8 years. I had a very bad experience with sona wheels service center.

I really regret on switching over from hyundai to mahendra.

Regards,
Puran chhetri
Owner of xuv-500 (Wb-74-ax-3666)
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