Mahindra And Mahindra — XUV 500 service pathetic by Shireesh auto pvt ltd Marathahalli Bangalore

Hello,
I own an XUV 500 KA 03 MR 9174. I had given my car to service of 1 lakh kms on 29th March 2021 to Shireesh Auto Pvt Ltd, Marathahalli, Bangalore. I had planned well to give the car for service on 28th March because I was planning to visit Tirupathi Temple on 2nd April at 5am. Sufficient time was given to Shireesh auto pvt ltd to service the car. The car was working very well when I had given it for service. They gave me an estimate of 16k as they mentioned it is a major service. During service inspection I had clearly mentioned the concerns which include that AC cooling is not effective. They said the car will be ready the next day but it took 3 days and they delivered on 1st April 2021 with an invoice of 22, 064/- When i drove the serviced car i was not at all satisfied with the work infact the car was in better condition before service. For my shock the car A/C did not work at all. When I contacted them they sent a driver to pick up the car and after inspection they said that the fan and assembly has to be replaced which will cost me another 13k. If this is the case what inspection and service did they do and collect 22k for the major service. Now I am unable to drive to Tirupathi with A/c not working and in this terrible summer heat. I lost the trust in the Mahindra brand and its service centers. If this issue is not sorted out i will never ever buy or recommend mahindra cars in my entire life. Infact, I was planning to buy a Mahindra new electric car for my wife and now I have to seriously think about it. I also feel that Indian made brand cars are not trustworthy hence foreign branded cars are doing well. There are many frustrated people like me who have lost faith in Indian brand cars. The service representative is Mr.Akash Thelakar ( [protected]).

Regards
Madhukumar
[protected]@gmail.com