Mahindra Finance — Duplicate key missing at your office

Address:

Pondicherry, Puducherry, 605009

My Name is S.Kandasamy, My car loan Account no 3277148 in Pondicherry.
I took a maruthi OMNI 8 seater from Shenbaga Cars Pondicherry Through your finance, While taking delivery They gave me only one key and the other key They are sending to Financiars.last month 20/02/2017 I missed my key and approached Mahindra finance for issue of Duplicate Key. they told only after loan closes only they can give.I explained the situation and they agreed to give, but the key is misplaced by them also and there is no Key.Then they ask me to go to Car Show room, They are telling it is with Financiar. They made to roam here and there there is no responsible person or response from your pondicherry office.They want to put blame on others and escape.Such a Big Company not having proper system, they ask me to find out who was there at the time of loan sanction.
Finally i fought with car show room and arranged for new keys for that i have to pay Rs 7, 000.for the past 40 days i spend around rs 20, 000 as rental charges for hiring vehicle. If one cheque bounces or for delayed payment you are charging heavy penalty now who will bare these expenses
I request you to wavier all my future dues and issue NOC.If not take care of these expenses .Kindly reply immediately still my vehicle is in workshop.