Mahindra Finance — Executive ask for the charges in his personal account

Hi, i requested my loan account last 1 year statement from the executive of nagpur branch. His no. I shared below. He said mam its chargeble and 250rs.

I was surprised how bank can ask for charges for providing my bank statement.
So i call customer care which was anytime timepaas no help received. They dont know how to talk always asks mamager is busy somewhere else.

Then i downloaded mobile app and logged in and there was an option to download statement. I downloaded it and my work done.

Very next day i got message from nagpur executive he said mam this is the statement pls gpay 250 rs on his personal mobile no..

Executive no [protected]