Mahindra Finance — insurance renewal/false commitment/rude behavior

Address:	25,Kumar Nagar, Manjakuppam,, Cuddalore, Tamil Nadu, 607001
Website:	www.mahindrafinance.com

Sir/madam,

Subject : (Clarification needed in writing regarding my vehicle loan and need to change my re-payment mode)

I, r. Santhosh kumar who is presently residing at 25, kumar nagar, manjakuppam, cuddalore having a vehicle loan from you, the loan agreement number as follows 5702942 which is active from the date of 30/september/2018. At time of proposal, your sales executive mr. Vinoth had handled me.
As per his guidelines i had submitted all the relevant documents for the loan procedure and successfully completed the tele-verification. I had paid the down payment, a sum of 3, 00, 000 inr to the dealer (Abt maruti ltd. Cuddalore) on 16/10/2018. Before this i had paid just a sum of 11, 000+8500 respectively in the month of 6/2018 and 8/2018.
At the time of proposal your executive clearly informed to my client that ‘the loan will be approved only after the submission of the down payment receipt and the loan amount will be transferred to the dealer within two days of the loan approval'.
Now the statement shows that the above loan was approved on 30/september/2018 and the amount had released to the dealer on 01/october/2018 from your side.
So that my health insurance and the life insurance taken by you in my name is lapsed on 30/september/2019.
I had sent 3 letters through register post with acknowledgment slip in the active loan period regarding the change in repayment mode and regarding the user login issues through your web portal. Still now the above mentioned issues are not resolved and i didn’t get any reply in writing.

Now i would like to know that in which manner you had released the loan amount to the dealer without paying a down payment from my side.

Usually the collection executive calls and texts me out of the working hours like 8.00am and 8-9.30pm.

I had submitted a claim form in my health insurance by last month, nearly 15 days over, still i didn't get any update from your insurance team.

I had filled a complaint in ingram after sending 3 letters regarding this to you which is not replied.

I had requested to change my payment mode, your customer care executive as yes but the branch manager says 'no'.

Now what can i do in this issue? And what is the you are going to give me?

With regards
Santhoshkumar. R
Cuddalore-607001
[protected]