[Resolved]  Mahindra First Choice [MFCWL] — very poor car servicing , inefficiency ,delay of car service with exorbitant costs

Address:

148 150 ECR Road Puducherry, Pondicherry, Puducherry

My car was taken for servicing on June 28 2019 in Pondicherry .I gave 2 main complaints to address AC and power windows and general servicing .MFCS ( the company ) gave an estimate of close to 21000 initially and then added estimate for the remaining work will come later . After 6 days, MFCS did not attend my main complaints and mentioned about the servicing work . Another 21000 was added to estimate and no parts procured in time .I was asked to pay up 20000 as advance for doing the work ( which I paid through NEFT) . I personally went and briefed them in person on 4 July that this is disappointing, they are ineffective and don't do justice for the brand name, available technology and enormous delay so far .I also mentioned that I doubt their capability . I was assured that on July 5, they will deliver the car 99.99% but did not bother to do it . I wanted to escalate to the senior management but their customer care would not share despite my requests (.My complaint Ref No. :1743542 raised with them )
They gave a token apology on July 6 and went into hibernation . The Customer care email insulted me by offering 200 Rs discount coupon for next service with them after giving an estimate of 42000 Rs and not keeping delivery time nor effectively addressing my problem

I had to escalate to Chairman of Mahindrs's group to escalate as a last option on 9 July morning at about 345 am ... On July 9 evening at about 424 pm it was messaged that the car is ready through WhatsApp but it was shared a few things were not done Example .The power windows problem was not completed fully. I asked for the car delivery on July 10

For the enormous delay, harassment and ineffective ways of working I request to be compensated also .