Mahindra Motors — 1)-complain about service of dealers 2)-complain about quality of product 3)- returning car to dealers/ or company

Address:

Surat, Gujarat, 395006

I am Mr.Deepak H.Ghori, Residing at A-1204, Krishna Avnue, Near Gajera School, Mota Varachha, Surat-Gujarat.

I have purchased your esteem company's car mahindra XUV500 W10 AT, chasis no-MA1YU2SPVH6B14478, month & MFG year : march 2017, Engine No:SPH4B19364 from your dealers president motors, piplod, surat. After consultation, test drive and discustion with sales executive Mr.Monty Patel of president motors. Mr.Monty Patel himself delivered same vehicale at my home dated 10 th April 2017.

Within five days of delivery of new vehicales and using not more than 150 k.m, i found that there was unnecersary noise coming from all parts of vehicles and while crossing speed brakers and driving on rough road, the noise was increasing at optimum level which was completly undesirable and unexpected from this new brand car.

After finding this fault immediately i informed sales executive Mr.Monty Patel, than he promised me that problem will be solved within hours. But i couldn't get any kind of response from Mr.Monty Patelfor five days inspite of informing him again and again meanwhile unnecessary noise sound was constantly increasing from the vehicles.

After five days of complaining, technician came at my home, he checked vehicle and he himself found technical fault and agreed with me, than he called me and said, ''yes sir, you are right, there is a technical issue ". He told me that we will pickup vehicle within hours.

For ten days continuously i reminded Mr.Monty Patel but all the times he gave false promises to me and show gegligence in his duty & show carelessners even he didn't give me manager's cell numbers inspite of asking many times .

After 12 to 14 days mental harracement, i found manager's number from internet and called manager Mr.Aanand lakdawala and i informed him about vehicle issue and i complained him about service, quality and performance of vehicle and insisted him to return my vehicle because i was discouraged, dissatisfied with vehicle as well as with president motors staff for their irresponsible behaviours.

But manager refused my praposal and promised me for service which i refused, manager said we will service your vehicle and he disconneted call with me saying that we are not responsible to take back your vehicles.

Next day, vehicles was picked-up and after 5 to 6 days, i got a call from president motors about delivery of vehicles, but i refused to accept it. Than after 2 days manager of president motors called me for delivery, again i refused to accept vehicles . Without my permission and in my absent president motors forcefully delivered vehicle at my home and gave key of car to my sister who didn't know about this matter.

Now i don't want this vehicle because i don't have faith in this brand, Company and service of mahindra motors as well .

Again i request you to take back this vehicle and return me my money otherwise i will take legal action against mahindra company as well as president motors.