[Resolved]  Mahindra Scorpio — Pathetic Service quality for G3 Motors and Deaf Mahindra

Address:

Mumbai City, Maharashtra

Hi Customer Care, Last week I received a call by Customer Care. However, I wasn’t free that time and since then never received any other call. I tried to call him (Rajesh) many times but his phone never gets picked up. If picked up then get disconnects suddenly. As expected. The Scorpio is further deteriorating with following more issues: 1. Front Right door stopped locking with remote (Remote locking problem was resolved 3 months ago) 2. Cruise Control was fixed 3 months ago but recently during my trip to Ahmedabad, I tested it and found not working. 3. Wiper assembly is very stiff and doesn’t fit the glass properly. I was told that it is made like that so that it should not hit the wind-screen. However, I tested on a new Scorpio and found that the service advisor was trying to befool me. 4. Previously reported: Spare Tyre Sensor is not working at all. 5. Previously reported: Fuel tank starts leaking when the fuel is filled above 80%. My car’s next service is due and I am not keen to take it to G3 Motors. Pls suggest a more reliable and sincere service centre. Now I am so fed up that I would like to take help of Social media and RIGHT CHOICE magazine for highlighting the poor quality of the vehicle and service to the wider audience and unresponsiveness of Mahindra as a Company. Thanks, Maneesh Rastogi From: [protected]@mahindra.com [mailto:[protected]@mahindra.com] Sent: 14 November 2013 12:00 To: Maneesh Rastogi Cc: JAGTAP.[protected]@mahindra.com Subject: RE: Complaint for Scorpio MH 43 AL 3202 Dear Sir, This is in reference to your mail dated November 12, 2013. We regret the inconvenience caused to you. I have spoken with our Customer Care Manager in Pune Mr. Rajesh Jagtap who shall get in touch with you shortly and arrange for necessary actions as required. Request you to kindly bear with us in the meanwhile. Thanks & Regards, Priya Kulkarni Customer Care-Automotive Division [protected] From: Maneesh.Rastogi Sent: Tuesday, November 12, 2013 12:57 PM To: CUSTOMERCARE Cc: JAGTAP RAJESH; Subject: RE: Complaint for Scorpio MH 43 AL 3202 Importance: High Hi, Recently the car was fixed for the reported issue, however two of the fixed things cropped-up again: 1: There was a problem in the spare tyre sensor in July and it was fixed in the July service. However, recently I noticed that I don’t see the indicator of the sensor at all on the dashboard while starting the car. I reported it to Sachin More of G3 Service Centre. He told me that it only comes once in a day (after the car has been idle for 24 hrs); I trusted that logic (although not convinced; why it won’t check it at every start); However, I tested that many mornings and the indicator never comes now [completely disappeared]. (Great fix if you have pain in the leg; I will remove the leg itself.) 2: Additionally, while I was about to leave for Diwali vacation; I noticed the huge diesel patch under my car. Unfortunately, couldn’t help it as I was taking the car with me for seven days on a long drive. So only thing I did was never to fill the tank more than 70% of the capacity. [ This problem was fixed in last 15-20 days only. PS: I want you to have a look at the problem history and repeated fix done by G3 Motors. I would request you to kindly suggest another service centre who will fix the vehicle to avoid the repeat of mistakes. Also advice if Mahindra take back the faulty vehicles. Also advice where to report for grievances (any Govt. consumer forum) with the company to resolve issues despite repeated complaints causing me loss of valuable time and mental agony. Last service was done in July’13. Since then the vehicle has visited the service centre at-least twice every month. Regards, Maneesh Rastogi From: [protected]@mahindra.com [mailto:[protected]@mahindra.com] Sent: 25 October 2013 16:49 To: Maneesh Rastogi Cc: JAGTAP.[protected]@mahindra.com Subject: RE: Complaint for Scorpio MH 43 AL 3202 Dear Sir, We sincerely regret the inconvenience caused to you during your service experience. With copy of this mail, we are requesting our Customer Care Manager in Mumbai Mr. Rajesh Jagtap to look into your reported vehicle concern on priority . Be rest assured, Mr. Jagtap will take all actions necessary to resolve your concern to your satisfaction. Thanks & Regards, Priya Kulkarni Customer Care-Automotive Division [protected] From: Maneesh.Rastogi Sent: Thursday, October 24, 2013 12:51 PM To: CUSTOMERCARE Cc: [protected]@g3motors.net; JAGTAP RAJESH; [protected]@g3motors.net; Subject: RE: Complaint for Scorpio MH 43 AL 3202 Importance: High Hi, Please see the attached mail; The car visited the services centre and after that all sounded ok. Later the car stayed parked for approx. 10 days. And on 21st Oct, I observed that there is a big dark patch under the car. I asked Mahindra Care (Nitish) to check that. He made a trip home on 22 Oct and found that it was a diesel leak. Yesterday when I took the car out; I found that the HORN is faulty again along with the wiper problem. So now after visiting the service centre the car again has the issues: 1: Diesal Leak: New 2: Horn Faulty (only one is working): Third time appeared; it was fixed on the last visit 8th Oct’13. [really fed-up of this] 3: Wiper blades are not fitting properly on the front wind screen : it was fixed on the last visit 8th Oct’13. What to say, when my friend was travelling with me yesterday and he was boasting about his Renault Duster. Unfortunately; I could not utter a single word in my car’s appreciation; instead I cribbed about bad services from Mahindra. Please do something. [Also I am fed-up of removing all my personal stuff from the car before sending it to the service centre and then re-arranging it and repeat it again every month. I would appreciate if you save me this hassle and send the engineer to fix the vehicle at my place. Regards, Maneesh Rastogi From: [protected]@mahindra.com [mailto:[protected]@mahindra.com] Sent: 04 October 2013 15:36 To: Maneesh Rastogi Cc: [protected]@g3motors.net; JAGTAP.[protected]@mahindra.com Subject: RE: Complaint for Scorpio MH 43 AL 3202 Dear Sir, We are in receipt of your mail dated October 03, 2013. At the outset, we regret the inconvenience caused to you. We are requesting GM Service of M/s G3 Motors ltd Mr. Keith D’souza to look into your reported concern on priority and arrange for necessary actions as required. We request you to kindly bear with us in the meanwhile. Thanks & Regards, Priya Kulkarni Customer Care-Automotive Division [protected] From: Maneesh.Rastogi Sent: Thursday, October 03, 2013 1:04 PM To: CUSTOMERCARE Subject: Complaint for Scorpio MH 43 AL 3202 Importance: High Dear Sir, I am a proud owner of your SCORPIO VLX (MH 43 AL 3202; since Jul 2012. However, my proud started diminishing due to the kind of service I am getting from the G3 Service Centre in Nerul, Navi Mumbai. I am a busy person and cannot afford to have my Scorpio in service centre every month for one day. However, since last few month its going to your service centre every month for one or the other reason and staying there for one day. I have a feeling that the service centre though nice in talking; are not doing their service job properly. Following are the list of issues for which it has visited your service centre multiple times(apart from regular service) since I bought it in July 2012. Service centre visits so far until Aug’13: • Fan belt screeching noise while starting • Horn Dead one by one both • Charcoal from Driver Window glass came out stopping the move of glass • Wiper assembly & Motor • Tyre Sensor • Side Mirror Buttons misplaced • Door Locking mechanism; no remote locking Awaiting next visit to Fix followings since 10 Sept (the list is increasing day by day); why can’t they check and ensure that it should not come to service centre prior to scheduled service: • Scuff Plates all rusted still not replaced • Wiper Still vibrates despite fix and change of new Wipers • Hazard Light not working since last service • Cruise Control not working since last service • One Horn Died again • Engine Makes loud Humming Noise (probably some sensor gone faulty) • Washer Liquid doesn't come out When I asked that please provide me a list of all the visits I was told to logon to your website; where I can’t find details of many visits. I expect that for every visit they should issue a paper work stating what they have fixed or replaced something so that I know what was done. (I am getting this for my VW; whenever it goes to service centre so that I know what the service centre has done on it) Therefore sir, I am kindly requesting you to look into the matter seriously so that I can gain my pride in owning Scorpio and be boastful about that. Regards