[Resolved]  Mahindra Scorpio — Post-Sales Service

Address:

Jaipur, Rajasthan

I had purchased a scorpio with the registration No.RJ 14 UD 4318 from Autoworld on 02-Apr-2014 and since then i have had exasperating experience with the dealer regarding services and other issues. (1) Within two months only, My vehicle had a breakdown on 13-Jun-2014, i called up at autoworld and the lady over there told me that you have to contact workshop @ sitapura and banged the phone. I thought it would have been better to take my numbers and she should have given it to someone in their workshop. She was missing on the basic courtesy. (2) I got the worskhop numbers and called at the workshop, the two gentlemen reached us @ 4, i asked them why the vehicle is not starting. He said i think there is something wrong with ignition mechanism, i asked him why should anything happen to ignition mechanism in the first 2 months only. He said we have to take it to workshop and we will let you know, after giving me the receipt. I said since your workshop is on outskirts almost 25 Kms away from my place, i will require drop services also. If my vehicle is going to a workshop which is right in the other corner, i have to hire a cab @ 500-600 Rs or if i take my other car to pick this vehicle i have to spend 2 litres fuel, 2 hours and i have to take a person along. I do not intend to punish myself for giving my car to workshop and pay heavy charges for company's fault, i mean this ignition mechanism, which i have got nothing to do with.. He said we will let you know and gave me Mr.Pinakin Dikshit's number. I kept on trying his numbers but he did not pick his mobile. (3) The vehicle was taken away around 2 and since then i had no information, no phone calls, no message was sent about the vehicle reaching workshop or something. I kept waiting, in the evening i get this message from my GPS that my vehicle is not traceable. I called them up, phones went no reply. I waited for 14th morning. No call from their side. Around 10.30 i called them up to know about the vehicle. Mr. Singh picked up the phone and said vehicle has been serviced, ignition mechanism has to be changed and we will inform you...waited for them...never got the information about what oil has been changed, what parts have been changed.. Will i be charged or not...no permission sought, no information given. I kept on calling them. (4) In the evening around 4, i called them and was informed my vehicle has gone for washing and i will be charged 2400 rs for the oil change and i have to come and fetch my vehicle all the way from my place. I think Mahindra should look into the post sales service also, the way HONDA does.Autoworld people should show more hospitality and should try and understand the client. After spending 13 Lacs, you would not expect your car to brreak-down in the first two months. On the top of it you would not like to hear "it must have been your fault" for your innocent questions like why it must have happened? I seriously feel that something needs to be done about this Care-Free attitude of employees and dealer. It causes lot of mental stress apart from draining out your hard earned money.