Hey, arnab.. I am the owner (I wish i could say "proud owner") of a mahindra mojo abs bs4 here in kolkata. Bought it from mexx world and that's about the day things have steadily gone southwards.. I had been informed that the bike is available for delivery on the 13th of march 2020, i said i would take it on the 14th and i was told that i could come anytime after 10:30 am as the bike was totally ready for delivery.. I went to the showroom at about 12:30 pm.. And eventually got the delivery at 5:45 pm!!! That too the delivery wasn't proper.. Leave alone any ceremony, i was made to run from the service center to the showroom 5-6 times, each time being told that the delivery would be given from the former place - all to avoid the delivery being given in front of mr. Jayant das from mahindra.. I still don't know why.. It felt like i am buying some smuggled goods - but i did as mr. Dhandhania said. Was too exited really, inspite of all the harassment. Just one day after the delivery, that is on the 16th of march, my bike wouldn't turn on, inspite of the me turning the key on.. I am not talking about the ignition, the meter console itself wasn't coming to life even after the key was turned on.. On enquiring with mr. Dhandhania, and having a conference call with the mechanic, i somehow got the bike started and got it to the service centre somehow, with the bike just switching off in the middle of the road 4 times on my way. On reaching, the mechanic said that the battery wasn't wired properly - just a two day old bike.. Yeah the glitch wasn't major, but it just reflects on how careless they were while delivering the product - no proper checks done.. On another incident, my bike's rear break just jammed (Inspite of it being an abs model)! The bike couldn't be moved, and smoke was coming out of the rear break calipers.. Had this happened while i was riding, i would had quite a fatal accident.. Again, on visiting the workshop, a small piece of sponge was found in the rear break oil canister - that was preventing the oil from properly getting transferred to the disc - again very minor, but could have caused a fatal accident.
• as the lockdown happened right after i got my bike, i couldn't ride it much, i used to cold start the bike every 2-3 days.. Right after "amphun", when i went to cold start my bike, i noticed that the front tyre was absolutely flat.. I couldn't fathom why, as i didn't ride it, so the chance of it getting punctured didn't arise, still i took it to a petrol pump nearby, and they inflated the tyre, but didn't find a puncture.. Infact they claimed the rim was responsible for the leakage - as bubbles were appearing on the left hand side of the rim.. I went to some other petrol pumps and local puncture repair shops - no one could find a puncture or any problem with the valve.. From june when the workshop re opened i have been going there, but the problem hasn't been addressed.. I was told that they have sorted out everything, but after some days again the tyre went flat. Finally i showed people at the workshop that on spraying soap water bubbles were coming out of the left side of the front rim. They were convinced, and asked me to come back after a week. The day i went, the front tyre was taken out, and the mechanic went off to shop to get the tyre out of the rim. He comes back after some time only to tell me, that the problem was with the valve, so he got it replaced. I reminded him that about the bubbles coming out from the edge of the rim, but he insisted that it was the valve and he had solved the problem and i could safely take my bike out for a long ride. But then again my tyre went flat.. I realised it happens when i ride in the rain. I had really lost my cool by this time, having to go to the service center time and again for the same thing. This time i demanded that my rim gets changed under warranty. The service center manager said he has placed the order, and i should be getting it in 7-10 days.. On the 9 th day when i go to the service center, i dont find the service center manager there, as he had taken leave for a few days, but the person who was filling in on his behalf was totally clueless.. On asking when my shipment was arriving, he couldn't even check the computer and tell me the status.. I asked the showroom owner, and the showroom manager - everyone was just blank. I was astounded at their sheer incompetence. Later on mr. Das took up the matter and assured that the shipment was sent. Finally when i go the service centre again to get the work done, the mechanic after struggling for hours realises that the rim acquired is not meant for the abs model, rather it's for the xt variant. I had to again wait for another 1.5 hrs before the mechanic could again fix the old, disputed rim onto my bike so that i could come back home.. This was on the 24th of august 2020, and i was yet again re assured that my shipment was ordered right away, and i should get it by 3-4 days.. Today it's the 7th day.. There has been no updates whatsoever, and neither have i called up to check because it is honestly getting way to irritating now.
After buying a bike, well over 2 lacs of rupees, one does not expect such after sales service in their wildest of dreams. The bike is robust, no doubts about that, but such unprofessional behaviour is absolutely not acceptable. Getting a number plate fixed on my new bike takes 1.5 hours.. People just don't want to work here, the rest are just clueless (Including the owner). Mahindra spares are not available in the market or else i would definitely have bought spares and got my work done locally. So here i am stuck, having such efficient people working here for mahindra. It feels like i have actually set fire to the 2 lac rupees. If mahindra feels that it cannot run the kolkata wing, then might as well shut it down.. At least then people like me wouldn't invest their hard earned money, and make a fool of themselves. Mahindra 4 wheelers have such high regard amongst everyone, and that gave me faith to try out the mojo, only to face continuous harassment. However good the product might be, if the after sales service is this then there's no point. Totally disgusted.
Mahindra Two Wheelers customer support has been notified about the posted complaint.
