Make India Journey Complaints & Reviews

Make india journey: name should be shared to make india suffer. Worst company. Can't write much as most of people & written all. These are the people made me fool for 3500 of booking about for trip to manali. I will file a complaint against these people please call me if you wantbto take any feedback for these people & wantbto join. Let's teach them the power of consumer & let them be jobless. These people should be behind cell. If anyone wants to blow witcell against these activities please call me [protected].

Mr. Pulkit khurana (Regional manager), 24 x 7 no. [protected]
Email : [protected]@makeindiajourney.com

Mr. Ramendra shukla (Operations manager), 24 x 7 no. [protected]
Email : [protected]@makeindiajourney.com

Mr. Shubham goel (Operations head), 24 x 7 no. [protected]
Email: [protected]@makeindiajourney.net

Mr. Vivek upadhyay (Operations), 24 x 7 no. No. [protected]
Email : [protected]@makeindiajourney.net

Amit: some director or what.
[protected].

Company address:
Head office : 45 a, pocket a1, mayur vihar-3, new delhi-110096
Branch office : b-13, brahmapuri colony, gomti nagar, lucknow, u. P-226010

Hi, i have search the manali trip for honeymoon n arpita called me regarding the honeymoon package in manali. N informed the package for 5 days for rs. 16000 n i need to pay the 50% amount for booking purpose. She informed me that she will boom snow mount villa hotel in manali. After that i informed will think n let u know then she ask me to talk with his manager pulkit n he assured me that after paid he will send me the bus ticket n hotel booking id within 24 hours. Then i paid rs. 3600 n after 6 days i called snow mount villa hotel n they informed me that they do not have any tie up with that company. After that i called that person n he told me that he mistakenly send the hotel details n i ask for bus ticket then he will inform me that will send it on 9nov morning as our trip starts on evening n i ask for cancel the trip n refund the amount. So he told me that will not refund the amount n its nit possible to find their office. I have their confirmation email all that.

This is fraud company. These people looted our money 70000. Once you paid half of the trip expenditure they will lie to us saying money is not received. So we have pay again otherwise they will cancel the trip. These people will threaten also if write a bad review explain out problem with proofs on consumer care platform.

Finally they will give ultimatum that by this date if you don't book we will cancel the trip without any intimation.

This is just a preplanned plot to loot people.

We booked package for kerala trip which was scheduled on oct 22 to oct 28 2017 through make india journey website. Make india journey was referred by travelsetu website when we enquired for kerala trip for 3 families.
Package confirmed for 3 families for 7 days/6 nights is rs 95, 000.
On 2nd august 2017, we paid initial payment of 19, 000 through travelsetu website which was confirmed by make india journey through mail communication...

I hv booked trip delhi to dalhousie from 12th aug-15th aug'2017.
They have promised for 4 star hotel in dalhousie after they have received booking amt. 2000. They have given below 2 star.
They made us fool i have cancelled my trip due to this wrong commitment and they told us to refund our amt.in our paytm no. With so many follow ups i havn't received my payment. I have spoken to all senior persons (Mr. Pulkit khurana; ramendra shukla; kanchan; devesh; lonee dubey) all are fraud.
Pls help me to get my amt. Back.

I recently visited rajasthan through make india journey & the experience was awful. They booked us on low budget hotels & claimed them to be 3star hotels. Their local partners were not informed about our itinerary & there was a deliberate delay caused in our schedule to prevent us reach a spot before it's closing hours. They made us miss out on the spot stating the reasons like off the route location even though it was promised to us in the itinerary. & were not offered any alternate spot. The key contact person was extremely rude & unprofessional. Our trip to the beautiful royal cities was spoiled due to these terrible tour operators.

MIJ tour package for Shimla and Manali . Horrible experience.

Property location is OK but room has no view (which was allotted to us), road to property needs to be improved.

Reception and manager are heartless. We got this property for stay through package designed by MIJ (Make India Journey) which I would not recommend for family trip, we had 1.5 yrs. baby with us and we reached at 6:30 am morning at property (Shimla), the property reception didn't allow us to check in as they had policy of check in at 11-12 noon only. We requested them to take charges and let us check in before time as we had infant with us and we came across overnight journey but they made us wait in cold weather from approx. 6:30 am to 10:20 am saying that there were no rooms available (according to them) at the moment. We tried contacting MIJ customer care but phone was switch off and the booking person didn’t pick up the phone. Finally, at around 9:20 am booking person called back and negotiated with reception but after that also they made us wait for an hour to check in.

Payment policy terrible, after we paid them 8000.00 (in cash only) they handed over the keys. There is something fishy, as government is trying to curb black money MIJ and properties are compelling tourists to make payment in cash only which has to be addressed. Food was average.
We requested MIJ that we want to pay by card or online transfer, but they replied the property will not allow to check out unless until we make payment of 7000.00 more. While checking out they again asked for 7000.00 (that too in cash only) but we paid with online transfer only. Tariff needs to be checked as we paid 8000+7000 =15000/- to this property for one night stay through MIJ which is not digestible.
We headed for Manali with overnight journey and we reached to next property (Hotel Peak View-that too by MIJ package) by 3 am which was again terrible experience as rooms were not clean, bead sheets were not clean and were smelling, when we asked for it to be changed they replied due to rain the laundry is not done for last two days. They even didn’t provided towels for the stay. Lastly we went to Rohtangpass which was arranged (on our request) by the driver allotted by MIJ where we paid 6000.00 in cash only.

We have a query that, do we have to request/complaint every time to customer care allotted by agency for availing the basic services for which we have paid already?

Government need to address the issue related to tourism and packages across the country by private agencies otherwise again money laundering and black money will rise and common/innocent citizens will suffer the further steps.

We would never recommend MIJ (Make India Journey) for family as it will spoil your holiday completely.

I had a very bad experience with “make india journey”, especially with the sales team who give wrong commitments & then never attend the phone calls.
Their after sales service is equally pathetic, especially the operations team. I had some disconnect with the itinerary provided & thus had called the operations manager mr. Ramendra shukla ([protected]). Not satisfied with his reply (Who was extremely rude in his communication) i asked his senior's no. But he continued to deny and kept saying that he himself is the senior most person in the organization. Can't believe such attitude in a service sector industry.
Their payment terms are quite suspicious & demand cash payment at hotel & cab operator. I have being following with them for the tax invoice but still not received the same. They have shared me invoice on word format which does not have any sales or service tax no.

Dear make india journey,
I had used service for arranging my vacation to shima, manali. It was a worst trip in my life because of your bad management. I realized that the people at make india journey are just hungry for money and are not professional at all.
Find my point vise feedback :
• very rude and arrogant people. People at make india journey don't listen to the customer after taking money. I had called at office regarding some issues but people were not listening to me and were very rude and arrogant.

• after getting money from customer people at "make india journey" don't worry about the trip.

• the hotels offered were of very cheap quality. Even hot water was also not available. I trusted on make india journey and it was the baggiest mistake in my life. Later i checked the hotel reviews and they were not good at all. The hotels were worth rs.500/day

• coming to the transportation it was a big tragedy. They inform you in the email that their transportation executive will remain in touch with you throughout the travel to handle any problems however the executive didn't take my call anytime. I faced following problems with the driver :
 the driver was also rude and not listening to the customer. (This has made me to think whether the north indian people are really very rude)
 the driver was coming late in the morning at 11 am though we were calling him at 9.00 am.
 the driver refused us to go to gulaba forget about rohtang. He asked for extra money to take there.
We finally hired local taxi for rohatang and went there which cost us extra than the package
My friend had arranged transportation from chandigarh, they took online permit for rohatang and the driver took them to rohatang without any issues or problems.
 on the last day, while coming back to delhi the driver made a drama, he stopped in between and started to ask for extra money. He started to tell us their internal matter, for which we were not responsible. I called make india journey and even put them an email as our train was at 7.00 pm and we could have missed our train. However, it took about 1 hour to resolve the issue and we reached at 8 pm. Fortunately our train was late and we could catch that train.
This incident has really made a very bad impression about make india journey to me. People are not responsible and we can't trust make india journey.
Finally, i will not recommend anyone to use "make india journey" services. The people are rude, irresponsible and can't be trusted.

Yesterday We spent whole day at Hotel because no cab was provided. Today, I have called Driver several times but he is not picking up the phone. Talked Sanjay many times for cab but still not provided.

Today We have to return in evening. And we have not visited Rohtang pass, Solang Valley, Manikaran, Beas etc. It seems we have wasted our money by booking from "Make India Journey".

We have already paid ₹3800 to Cab service.
Why we have to follow up everyday for cab when we have got package from Make India Journey???

Before starting my review i would like to wish "all the best" to all those who has already planned their vacation with mij.
Well, it’s a mix experience but overall its worst. When we started our vacation planning and contacted mij their response was very warm and they responded on my each and every query. But we saw their real face after final booking. They will not bother about you, how your journey is going, you are comfortable or not, they will never ask you during your whole vacation. If you need any help you have to call them, but there is no guarantee that you will get any help or your problem solved.
Though everything was planned and before starting my journey i personally intimated the cab driver over phone as well as sms about my flight details. But cab was not available at delhi airport, after so much efforts cab reached airport almost one hour late.
Hotel booked in shimla was not up to the standards, room was very dirty and meal was just ok. No welcome drink offered on reaching, not only here but in rest two hotels too (Check mij's itinerary, they promise about welcome drinks on arrival).
Shimla sightseeing was ok, covered all destinations as mentioned.
Things changed for us when we headed for kullu-manali next morning. Cab driver was not running ac as per our requirement, he started behaving rudely after kullu, because he wanted us to enjoy water-rafting and we denied because we were very tired & exhausted travelling without ac in daytime.
Resort booked in manali was good, staff was very co-operative, but for that i had to pay some extra rupee during booking stage. Here in manali also at so many instances we are forced to wait for cab. These things were intolerable because it was a package tour and we were loosing our time because of someone else. Apart from snow points (Hamta not rhtaaang or solang valley), hadimba temple & vashist other destinations mentioned in itinerary were very similar, even you will find better places in your city.
On 13/04/2017 when we were in our way to chandigarh again cab driver mis-behaved and at one point he stopped the car and told us i’m mij's driver, if they will tell me to run ac, then only i’ll do that. And if you will call to mij, they will answer you that they will not talk to driver. All these things frustrated us and now we were not in the mood of sightseeing at chandigarh. Next morning after visiting only rock-garden, we headed for delhi airport.
So overall our vacation was not as we expected & as this mij team promised. We are very dis-appointed with their services.
One last thing if you need an invoice of your package, get it in advance. Mij team member mr. Ramendra shukla will make you fake promise that once you will complete your journey, you have to mail one request for invoice. But he is one of the least responsible people in mij. He will never reply your mail. I requested him twice but still after 17 days i am waiting for his mail & invoice.
Worst tour planner worst service.

-m kumar

Well, the first comment which comes in my head when I hear the name Make India Journey is "bunch of cheats". I would rate my experience on below mentioned points:
1. Once you contact them for travel booking, they will keep calling you with the plan details and the itinerary cost and all. Upon confirmation of the itinerary and travel plan, they will start bugging you with reminders of payment. But after the payment, they will nowhere be found. I was told that during the trip, I will be receiving feedback team calls everyday to receive feedback and complaints but it never happened.
2. Upon reaching my destination, to my surprise, I found out that my booking had never been done and the hotel had never confirmed my booking at all. I called up MIJ customer care but they told me to take whatever room the hotel is providing. I was given a sample room in an under construction building. No other family was staying at that place. Also, the MIJ manager Pulkit was very rude in nature and simply ignored our issues.
I must say to all fellow travellers that do not go to these crooks for your trip else they are master in making your trip into nightmare.

Sir,
I am booked by tour package delhi shimla. He was not good service of cab and hotels all are third categaroies.after my tour completed did not getting of my tour bill asking for give govt tax @72000/- then will provided tour bill.if his package your itinary given inclusive all taxes why i am paid extra govt tax.
Regards
Nitin

Frankly speaking I am not satisfied by the services provided by Make India Journey. It is disappointing to say that I haven't visited even half of the locations that was mentioned in the tour itinerary sent to me. And I was pretty shocked to see the behavior of Mr.Pulkit Khurana (Regional Manager) during the telephonic conversation on the second day of our trip. The guy was yelling on the phone just because I queried regarding the hotel arrangements in Manali. Also the call was disconnected abruptly quite a few times while the conversation was going on. Such impatient behavior towards customers is not acceptable. Half of my trip was wasted in discussing the tour plans with the Makeindiajourney staff. The cab driver was not willing to take his cab for Manali sightseeing even in pleasant weather conditions. Also he arrived 2 hours late than the agreed pick up time for Delhi sightseeing due to which I could see only India gate, Qutb Minar and Akshardam temple for the day. Overall the trip didn't meet my expectations and it was not worth the money I had spent. Also when I am trying to submit a review into their website it is not being accepted. For those who are looking for memorable holidays please do not fell into their trap.

The company is insists of all fraud people. We have arranged a trip before 2 months back to execute on January. And our requirements to get good hotels to stay and vehicle in standard condition.but they have provided another vehicle which we never discussed regarding that.(xylo instead of innnova) and those rude people customer care asking u have to travel with this vehicle only, apart from this the vehicle do not reach.at the particular time and the vehicle is not having hand brake, Head light, perfect breaking, steering issue, gear box issues and so many . And we have planned for uttarakhand and Himachal, for 9 days. With such vehicle no one can travel to these hill station locations, it means the journey to die. And we supposed to be died unless our luck do not support us.
Even the hotel which has been provided that is outskirts, u neither can find a person at night nor get support if anything mishapped.
Another part the customer care number and persons all are mixed together and cheating the innocent people who don't know regarding their fraudulent activity which is going on for years.
We have paid the amount and we needed service, that's it. There's no other dealing apart from this but the person like named Mr Shukla, Mr Pulkit, Miss Sawana. All are fraud conversation with you and will never responded your calls even you are in problem during enroute.
As wise public of our country, this tour travel will spoil you and life with your family itself.its my kind request to all public of India that throw out this tour travel agent who is having such kind of activities to play with your Life.

Jai Hind...

Worst Service which i ever seen till. Once you make the advance payment then they will ask u to make complete payment. I[censored] make complete payment they wont bother about you.

Car they are offering is like a hell, It is company car you can see the logo on that car and faced lot of issues with those guys. During the end of the trip they wont pick the call and wont you guys.

We went to airport through uber

Make India Journey team no one can speak English properly.

Hotels they offering it is ok.

There is no coordination between cab driver and company. I was continuously harassed by cab driver regarding his payment issue with the company. He would stop the cab midway and ask me to call the travel agent and force him to pay driver his dues. This was continuously done by him through out the tour. Make India Journey's customers service or the sales person or the owner, no one was bothered. They just gave false assurances.

On second last day of my trip, when I was about to leave for manali sightseeing, driver went for his personal work and didn't returned.
i has enjoy our tour last 2 day our cost of 10740rs.i have paid 10740rs to taxi.so we want to refund

Very bad service.

We ahave booked the package in my name prakash bannatwala, uttara khand. We are 10 person 6 adult +4 child.
Till booking they are giving immediate response but after booking not picking phone. Don't have courtesy there is no mistake of staff because not having courtesy to director /owner mr. Amit kumar. Dont take service of make india journey. They are cheating with customers.

First when we reached delhi on 3rd of nov the vehicle was not ready for pickup so we have wait 2 hours on station.
Then again police has caught because traveler driver don't have legal papers and seats. When call to mr. Amit then says what i should do police kya mere ghar ke hai kya and no call back.
Our 4 hour are west we have spent 2000 from our pocket to police. So reached 4 hours let to jim corbett night 12 am. Then hotel & kausoni hotel was good.

But nanital hotel was very bad anamika not as committed i have share photos to agency but they are not picking phone. (Attached some photo of this deluxe room)

O we have booked another hotel and spend 7200 + 1000 for transportation.
And mr. Amit says i have 10 vehicles may roj 10 gadiyome chadta hu aap gadi bechate ho to kya huva means they don't have courtesy and sense that how to speak with our customers.

That's why will never recommended to any one. We are expecting our expenses back which we have bear extra. 10000.

Pathetic service and pathetic people. They cheat people by providing them the worst services and when asked for compensation they make fake allegations and in simple words say "WE DON'T CARE". Their staff don't even have the manners to talk.
We booked a package for Manali Shimla through MakeIndiaJourney. We were told that we have been given a Super Deluxe room in a hotel. They provided us a car with a personal driver for the entire trip.
The driver was so arrogant and rude. He did whatever he liked during the entire trip. Moreover he insulted us. We had a small child with us. Even this was not taken care of. The driver controlled the AC as per he wish. He stopped the car wherever he wanted and never stopped when he had to go to toilet. In short he tortured us the entire way.
On reaching Manali we were completely upset by seeing the hotel condition. We demanded for a hotel change. When these problems were not resolved, we had to cancel the entire trip in 2 days(it was a 5 day trip earlier).
Now when I am asking for a refund/compensation, the owner Amit Tiwai simply says WE DON'T CARE.

We take a package from make india journey.
Firstly they want 30% advance money so we deposited and rest they said during journey we paid rest of money and last 20% paid in last completation of journey. But when we reached delhi and then they want full amount of package, we have no option because we already 30% deposit and we we dont paid our deposit money was spoil so we deposited full money.
Then our journey start.. But according to [ackage they dont give us ac cab as per mention in our package, when we complaint then they said i[censored] not interested go our home. So we adjusted.
After reached manali we said driver for visiting place they he said i have no idea and i have no list for visiting place, so we gain complaint that company but repaily as same as previous. Last driver us we have 3-4 place visit then rest of place we are going from auto taxi.

So please nver book ur trip in this company its personally requested to eveyone. Our jouney date is 2-6-2016 to 9-6-16 for 10 person.