Make India Journey — refund not credited yet

In one word worse ever service received!! I made booking for my Dalhousie Dharamshala trip in July( 1st July to 4th July).They have committed (in mail) that they will give us super deluxe rooms but they did not. In Dalhousie they have given us third class hotel( hotel Dalhousie hills) where rats were roaming in the room& room was damp with untidy bed linen. Moreover hotel person was not aware that make india journey booked room for our name. After showing booking receipt hotel person given us rotten damp rooms & clearly said in there hotel there is no super deluxe rooms . False booking was done by make india journey as said by hotel owner. I have called mr Pulkit & Riyanka so many times from hotels. Ms Riyanka did not receive my calls & Mr Pulkit picked my phone & said he will solve my problem within 20min& get back to me but he did not call me back. After waiting at hotel for around 40 min in evening (till 6pm)we had to take another decent hotel from our own expense. Before leaving hotel I have texted msg to Riyanka that no solution was provided so we are leaving that hotel.Next day when I called Riyanka she said you should not leave hotel .I have made her understand that I did not get any call from Mr Pulkit after waiting till 6pm& In hills after 6 pm Area was not safe as no person were around the area so could not able to stand outside of hotel for long .After coming back from Dalhousie I have again called them for refund as we have spentmoney in Dalhousie for hotel & food for two person. Initially Ms Riyanka behaved very badly with me but when I have forwarded the proof of call recording & message which I have sent before leaving hotel they have agreed to refund Rs 2000. But still after so many mails & call I have not received any money. Company is fraud moreover employees were unprofessional, illetarate. Sales person Upendra also behaved with me very badly. Before date of journey I did not receive hotel confirmation from them. Nobody should not plan their trip by Make india journey. They have spoiled my time, money. They did not know how to speak with people. All rubbish people are running this company. I want refund back or else I will take them to consumer court.

Rupa chatterjee