[Resolved]  Make My Trip — Bad feedback of hotel in 1508b4s221788

Address:	Gurgaon, Haryana
Website:	Makemytrip.com

Greetings to Make My Trip, Bad Feed Back of Hotel:[protected],[protected],[protected], Booking ID: IN1508B4S221788 Date of Booking:[protected] Travel Date: 16 Nov. to 22 Nov. Destination : KERALA (7Days 6Night) Agent: Priyanka Duggal, Vishal Sharma I am thankful to MMT for Planning a trip for me. There are certain things which we want to highlight On 18 Nov. 2015 @1.00 pm, we check in Indrapratham House Boat in Alleppey which was suppose to be 5 Beded AC House Boat. The problems which we faced in houseboat are: 1. Room amenities was pathetic, towel- bedsheet was too dirty, bathroom window was broken 2. Food was not upto the mark, chapati was totaly uncooked, they prepared the food atleast 2hour before serving 3. AC not started till 8.45pm 4. Many time we ran out of tab water in house boat 5. No hot water for bathing 6. No extra bed provided We contacted Indrapratham House Boat Managers (Mr. Sudhir & Mr. Sunil), they denied to come to see the real condition of the house boat. We contacted MMT (Mr. Arinder Pal Singh) had a word with Indrapratham House Boat manager, but then also managers denied by saying this is the thing they offer, do what ever you want to do. Moreover its not permitted to run a houseboat at night time, but when we said that we will complaint to MMT for your servies which you have offerred to us, House Boat staff tried to scremed us by starting the house boat @9:15pm I called atleast 15times to Indrapratham House Boat Managers, but they denied to help us or to provided us better service. Mr. Sunil came to visit us at the time of checkout, we forced him to see the real condition. Houseboat was one of the main attraction of our Kerala Trip, but it turns out to be the worst day our life, neither we had proper food nor we had proper place to sleep. We want Make My Trip to refund us the House Boat Charges, as Indrapratham House Boat offered the pathetic services. We even had a conference call with Mr. Sudhir (Manager) & Mr. Arinder Pal Singh (MMT), but on that call Mr. Sudhir was full of arrogance & was not listening to any of our problems Attach are some pictures of Indrapratham House Boat which we board & a copy of Guest Report (Complaint) which we filed to them. We request MMT to take action againt the Indrapratham House Boat as soon as possible & refund us our amount. Please go through the attach file Since last one month my query is unresolved, I have contacted MMT several times & every time I asked to wait for 24hr but non of the MMT executive has got back to me in spiluted time frame. Moreover I am unsatisy with MMT behaviour for this case. Didn't expected this kind of services & response from MMT Here is the list of executive with whom I had conversation in last one month: Joy Paul Hemant Raina Rainu Thakur Piyush Pounikar Amit Patel Vishal Sharma Priyanka Duggal Arinder Pal Singh Prachi Thakur Mohit Sethi I strictly want to know the amount & the time frame in which MMT will refund the amount. Revert as soon as possible Regards, Saurabh Paharia +91-[protected] [protected]@rediffmail.com