[Resolved]  Make My Trip — Cash back promised

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makemy trip

Hi
I had booked a trip (hotel and flight booking was done separately) where I was informed that there is a cash back post applying a code APPFEST, for my flight booking I got a cash back in my make my trip wallet however for my hotel booking I called the cust services who informed to me that cash back will be processed in 21 working days in my credit card. Post I availed my trip I was informed that this offer was not available on sbi card. post lot of arguments I manage to speak to the supervisor a lady, who informed to me she will listen to the call and will get back to me, which she hasn't. I again called the cust service and the advisor named abuishek refused to pass the call to the supervisor and trfd me back to the ivr . I called again and then manage to speak to the supervisor named mohit who transferred the call to his manager Kumar who assured me that they will listen to all the calls and resolve the issue by Wednesday . I get a call from mohit on Tuesday without any concrete outcome and investigation and asked me for some more time . I am not sure whats happening till now I have not recd a call from kumar .Its a fraud company looks like fooling the cust. I also have a text confirming cashback will be processed in 21 days post my booking . nh[protected]