Make My Trip — I made transaction to MMT and I didnt got my ticket booked.

Ive provided the picture below of my transaction to MMT through net banking of 7, 418 . i made my booking through MMT and ive no no response from the MMT app. so i made another tciket of the same cost of same datails spending again 7, 418.

now, my 7, 418 was in hold with MMT since i got confirmation from the bank that money got transferred to MMT.

Details of the pending transaction of MMT
Ref#IGAKOBNOL1 ON 20th Feb21.
phone: [protected]
Email: [protected]@gmail.com

please help refunding the money to bank since i am in need of money on Urgency.

Hope, l will get a reply soon.