MakeMyTrip India Complaints & Reviews

I had book bus ticket for vadodara to Bhavnagar 25 Nov 2021 Boarding at1:50 AM.

My Bus Booking ID is NU[protected]

When Bus was not arrive then i call bus operator number. He said that there is no bus on that time. When i provided detail he said that your bus booking is at not 1:30 PM, it is 10:30 PM. I say that in my ticket it show that 1:50 am. But he said that contact where you booked ticket.

I have tried to call on provided customer care number. But it is impossible to talk to makemytrip customer reprensattive. Then i complaint on makemytrip app.

After that i arrange taxi for 5000 rupees and travel to bhavnagar and arrived at 25 nov 6am at bhavnagar.

I received message of bus number from operator at 09:15 am, and call from bus operator at 10:15 PM.

I have create 3 support ticket, 2 is mension problem i have faced. And one is refund. But all support is closed without any resolution. My all support is closed without any support. I am not received any call from your side.

Please refund my money of 2460 and 5000 for Taxi.

I have booked a return flight from:
Nov 3rd, 2021 :Toronto -London- Delhi
Dec 6th, 2021 :Delhi-London- TorontoPNR : MVGRGM
E-ticket no: 001-[protected]
I have spoken to British Airways and American Airlines regarding the status of the return flight from Delhi to London. The status for the return flight from London to Toronto is confirmed.
I am super stressed about how it is going to work out.I have not received any email or phone call regarding my upcoming flight. Upon calling the executives of British Airways and American Airlines, no one has confirmed the fight status.
I tried hysterically calling make my trip, no one is professional enough to help me.
WHAT SHALL I DO????????????????????

The amount got deducted from my account and the ticket wasn't booked!
I tried calling them but I always reach an automated call which doesn't have the option to raise such an issue!

Where and whom can I complaint to get back my money!
This is absolutely not right! Can't find a customer care on the app either.

Please help me.

Travel Bus name :- Wayfare
From Shirdhi - To Hyderabad
DOJ 28-Nov-21
Booking Id:- NU[protected]

Timely service is the essence of bus services. Any delay by the service provider can have far-reaching consequences including delay in reaching the destination, missing an important event, amongst others. It is the duty of the transporter to start from the destination in time to avoid delay.
I travelled from Shirdhi to Hyderabad tru Ms Wayfare Travels sleeper coach ticket volvo double axtil for which was booked online in Makemytrip
The schedule time of departure from Shirdhe was 6.30 pm. The bus arrived the destination at 8.00 Pm which was not volvo but single axtil one. There was delay in starting the bus due techinal problem and finally the bus started at 10.45 pm a daly of 4 hours.
At about 2AM early in the morning when everyone where sound in sleep after much tension due dealy, the bus driver came wolk us up and demanded to get it another bus as the existing bus got failed due to techincal snage.
There was a furhter delay due to change over.
Finally the bus reach hyderabad at 10.45 am wherein the sheculed time was 4.40 am . They forced us to get down at Miyapur even though they wer multiple stops upto Lakadikapool.
The delay has coset going to office. Further bus provided was single axtil where they charged for volvo. The condition of the bus wqas very bad and there was not proper ac.
In between bus was stopped and let unauthorsed passnegers. When questioned the staff in the bus shouted and treatened the passengers.
Keeping in view of the above serious issues I request you to refund the charges immediately without any further delay

Thanking you in anticiaption sir
Suresh Kumarv
Freenlance reporter, Zeusmedia,

Hi There,

I bought a return ticket through MMT London-Delhi-Indore, with Lost/Delay baggage insurance at the time of purchasing the ticket.

While going back to London my airline lost my baggage on 26th Nov. I contacted MMT and informed them about missing baggage. On which they asked me to send them a letter from Airline which confirms the baggage is missing. I submitted a letter via reference no.[protected] on 27the Nov 2021.

After three days when I asked them to proceed with a delayed bag compensation claim, they informed me they don't deal with insurance and I have to contact the insurance company.

It was surprising but still, I said ok give me insurance company details, on which they said we don't have insurance details and at the time of purchase, the insurance company must have sent you the policy. (MUST HAVE).

To which I said I never received any insurance policy, and now it doesn't matter, please provide me insurance details so that I can connect with the Insurance company, on which they said they don't have any details and once the journey is over, an insurance policy cannot be provided.

Since that time I am following them but they are not providing me insurance policy details, they are sending me mail they are trying to reach me but are not able to reach me. I am in London how my Indian number will work in London, I gave them my UK number but they are still saying I am not reachable.

Question Raised.
1) When you don't deal with insurance why did you ask me for lost baggage confirmation?
2) I paid you for insurance, so it is your responsibility to send me the policy, you yourself not sure insurance company has sent your customer policy or not?
3) I am not reachable, I gave my brother a number who is in India, why don't you contact him on my behalf?
4) For a moment let's assume they sent policy and I lost, so am I not eligible for an insurance claim?
5) Why do they want to reach me, just share the policy.
6) They just called and offered me to take your insurance money back but they can't provide an insurance policy.

Seems like MMT is running a big scam, doing total fraud, there are thousands of consumers who are doing insurance everyday through their website, they are just eating their money and if someone claims they ask to take insurance policy money back.

#FraudMMT

I booked a flight from Ahmedabad and ahmedabad to Goa which got cancelled. On my profile refund status says “refund transferred to wallet: Rs 11299” and it says “you can chose to transfer the refund from Wallet” but when I go to wallet money it is 0.

There is no money in my wallet. How is this possible. Where is my refund ??

Hello i booked tickets through phone pay switch my payment has been debited but no information about my tickets pls help me my traveller info azhar uddin contact [protected]email [protected]@gmail.com

I had booked flight from Jammu to New delhi(PNR - H5RNJ) on[protected] for travel on[protected]. The flight details were shared as usual on mail and whatsapp.
We reached jammu on[protected] via spicejet flight booked through makemytrip for onward journey to Katra. For returning from Katra to Jammu we had booked train ticket(refer attached ticket) for travel on[protected] and our flight from jammu to Delhi was scheduled to depart at 7:30 PM (AI-9614).

While doing web-checkin on[protected] morning, I came to know that my air india flight is preponed to be departed at 3:45 PM. I was surprised that I have not received any SMS or whatsapp or Mail or call either from makemytrip or Air India.

With almost no time, i had to reach Jammu through private cab so as to catch the flight on time. My train ticket was wasted, then I had to shell out money for private cab.

I enquired the same with Air India executive and she informed that flight AI-9614 was permanently cancelled wef[protected] and also there was no mail ID updated with them against my booking but the same was updated with makemytrip.

I request you to look into the matter and inform me that why I have not been informed about the preponement of my flight in advance and who is responsible for the forced change I had make to my travel plan. Also, refund the amount of train ticket and private cab which I had to shell out due to this.

I have registered the complaint related to refund but no one is responding on my queries since 24th Nov 2021. Customers support is very pathetic

Request you to help to refund the amount of 1.24 lacs

Contact details- [protected]

I have yet to receive a refund for a flight that did not operate due to the pandemic in March 2020. Gulf Air has confirmed that they have cleared the refund from their end but Makemytrip isnt issuing the refund. It has been more than a year now that we are running pillar to post.

I am a member with MakeMyTrip since so long, but from last few months it's getting so difficult for me after doing bookings, i did so many railway ticket bookings since last month with their new option trip guarantee, but hell all my bookings got cancelled in end moment on the same day of my trip date, and then they are refunding the amount too by charging us cancellation fee even after getting it cancelled from their end only.
And second i have cancelled two confirmed rail bookings with them amongst that one Amount i got refund immediately, but the other refund for Rs.390 yet haven't been refunded, god only knows in which source they have transferred the amount by giving it a name of original source.

I have cancelled my booking of a hotel in jaisalmer at "Rumi's homestay" from 30th dec to 1st Jan which I booked at zero cancellation scheme. I cancelled my booking on 19th Nov, 2021 but already 13days have passed and I have not received any refund. I have called in MMT customer care many times and even given my bank account statements from the date of cancellation still they didnot refund my amount and Everytime they are saying wait for...

I had booked Aurangabad - Ahmedabad bus ticket with booking ID NU[protected] on Makemytrip.com. while booking they offered 10% instant discount on return journey booking but when tried to book return ticket, discount was not reflecting. Thus I found myself cheated by Makemytrip. I tried to contact them many times by phone but they didn't have complaints registration system.

Hello, i booked two bus tickets for 29th November on 28th November . Due to sudden change of plan, i had to cancel the tickets. I tried to cancel but it was not getting canceled. Then i called the costumer care, he also tried but cancellation was unsuccessful. He assured me that refund will be initiated by 72 hours. Today is 1st December but, I can’t access to the costumer care executive; I don’t know the reason for it. I called all the numbers but there is no help provided. Very disappointed from mmt. Please look it into the matter and assist. Thank you !

I had booked a Hotel Calangute Towers for 21-Nov-2021. but because an emergency i had to cancel my booking after half an hour. MMT said they have send cancellation mail to the hotel department and will be able to revert after 24 hours. After that they kept on saying that we have send cancellation request to hotel and you have to wait for another 24-48 hours. they further ask me to submit medical emergency proof. after submitting the same they told me that the hotel staff deny the cancellation and refund request. at last i had to call hotel Gm for help, he told me that they received cancellation mail from MMT in 22- Nov-2021 which was check out day so they cant help me for the same. MMT customer service is very pathetic. they kept me waiting for 3-4 days. And still i didn't got any solution.

Dear,

I have tried to book Banglore to Pune flight ticket on 9 th of November and after payment online it was continuing to fail. But my money got deducted from my account. 1 time from ICICI Bank account and two times from HDFC bank account. After this I called to customer care and got assurance that the money will be refunded in 72 hours.

I got refund of my transaction of ICICI Bank and one refund for HDFC Bank. But as two transactions are failed on HDFC Bank, I am yet get refund of one more translation of Rs. 5494.

Transaction reference ID of two transactions of HDFC Bank deduction are[protected] and[protected]. And transaction reference ID for refund amount from make my trip is[protected].

Screenshot of the transactions is attached for your reference.

I hope to get the reply soon. Already tried to reach customer care for the same from many times on customer care number. But there is no response and no option available to contact for such issues. This has resulted in a lot of trauma to me.

I am a regular customer for this app and Hopefully you guys will understand this, and resolve the issue at the earliest.

I also sent several emails on [protected]@makemytrip.com, but only getting auto-reply of checking on the site. On site there is no option of checking for refund status or complaining for failed transaction. Same issue with customer care number. No response.

Regards
Vijaykumar Kuvar
[protected]

An amount of Rs 1392.90 has been deducted from bank account on 29Nov 2021 (evening) during booking a bus ticket for 2 person (Chandigarh to Delhi) but no ticket was generated .

With reference to my ticket ID-NU[protected] from Lucknow to Delhi I would like to inform you that, I received the mobile no of operator from make my trip representative was [protected].

I called on above given number for numbers of time and finally he picked my call and give me another number [protected] for further update.

I called on this number and he told me bus is cancelled.

He told me that, they already informed about bus cancellation.

Please arrange refund of ticket charges in full amount along with harassment charges.

I moved here and there in mid night, I never expect from MMTP for this kind of service.

Received a mail from Make my trip but now she is not responding.

Reference No.[protected] :4
Yahoo
/
Sent

SHALINI SHALINI
To:
Ajit singh

Thu, 25 Nov at 5:36 pm

Dear Mr. Ajit,

Greetings from MakeMyTrip!

Thank you for reaching out to us regarding the complaint for bus against your booking ID NU[protected].

As discussed on the call, we request you to share the number who confirmed for the bus cancellation.

For any questions you may have or in case you want to reach out to us please reply back on same email.

We value you as our customer and look forward to assist you.

Regards,
Shalini.R.
MakeMyTrip

Hi,

I have booked a train and booking didn't get confirmed due to seat availability and i have paid cash from MakeMyTrip Wallet. After it got cancelled it doesn't get reflected in my wallet. Booking ID is NR[protected].

When i checked it's showing refund is not processed due to technical error but what's problem in transferring it to my wallet immediately??????

Expecting a positive response from your end

Regards
Nikhil

I have booked a flight ticket from Cochin to Gorakhpur through you .in the Indigo airlines.The date of travel was 2nd of May 2020.The booking was cancelled by Indigo because of Covid restrictions on 6th of October 2020 .I was informed by you that refund will be processed.Later I understood from your website that the refund amount of Rs, 9017 was put in the "wallet".How can I get the money back??
Dr.Satheesh Babu Balan
[protected]@yahoo.com
mob; [protected]
Booking Id [protected]
PNR SL229T