MakeMyTrip India Complaints & Reviews

I was travelling from vadodara to mumbai and back. While going on 2nd december they sent me the boarding pass . But on my return journey on 5th december, inspite of calling 10 times their customer care they did not respond. Their call centers had a similar voice over that go on website. A big company like this does not have people to talk to customers is sheer shameful and very dissapointing and unprofessional.
I am very upset being...

This is a complaint against MMT who were highly unprofessional in their dealings with me. I had booked a cab from the airport to my destination( details provided below) on Date: Dec 1st 2021. I had reached the airport by 1:15, yet I waited for the allotted time. The cab driver called me from another unrecognized number( risk number 1) at 2:15pm and said he'll be here in 15 mins. From 2:30, I called him several times (call logs can be provided on request) and he never picked up(risk 2). Tried tracking the cab via the link provided below and it showed he was 1 hr away. Called MMT, and said I want a refund as I cannot wait in the airport in a new city where I can hardly speak the language. MMT agreed that they were not able to reach the driver either and agreed to my request for refund. While I was in a another self booked cab, this driver started calling me from 2:45pm from the other number and I didn't pick up. That was a harrowing experience and highly risky, not safe at all and wouldn't recommend it to anyone.
Now a lady from MMT calls me after 7 days, and says cab driver reached at 2:32 and called me, so refund can't be initiated. I explained the entire story, said I can share the call logs, yet this lady- Mahima- chooses to trust the cab driver over proof and said sorry for your experience, but can't provide refund.

Cab Booking ID NC[protected]
from Terminal 2, Chhatrapati Shivaji International Airport
To: Hotel Bindra Supremacy, Marol, Andheri East.
*driver details* for the trip:
Driver’s name: Ashok Nana Gadve
Contact number: [protected]
OTP to start the trip: 5145
Cab number and brand: MH12SX5324/HYUNDAI Xcent
Cab tracking: https://applinks.makemytrip.com/sYuEoRjfolb (You can track your cab on map after Wed 1 Dec 2021 2:20 PM)

I have tried a booking with makemytrip.Com as i have no account with makemytrip.Com. At the last moment when the transaction was successful the makemytrip.Com server fails my amount is debited from my bank account and i dont get any result of that. I searched a lot but didnt find any link through which i can lodge my complaint with makemytrip.Com as there are no customer service no. For not registered user neither any customer support email id. My refrence no. Is/transaction id is [protected] and the cc avenue request id is [protected] . Please help me getting my money back amounting to rs 1430 .

As I booked my flight in April 5 2020 there was lockdown that particular time and that particular time flights were not operational and airline itself cancelled the flight and I paid rs 4832 and after cancel my amount was transferred to credit shell and I had no clue about this and how to use it and recently I did request for refund because after 1 year they are sending messages to apply for refund this is not proper way and in that Also I have not received my refund yet and it's been one year I have not received my refund . I would request you to provide me compensation of atleast 5000 and Plus my refund 4446.

Despite multiple emails, MakeMyTrip is not paying me the refund for the amount I paid to book flight ticket which was refunded by the airline (Indigo) as flight was cancelled. It has been more than 6months now. Their customer care contact numbers are useless and leads back to the website which has no option to raise an issue.

I have booked two tickets from make my trip, but every time first transaction got failed and then I tried to book it in the second attempt, which is successful.

When I check my bank I'm quite to surprised to see that the amounts got deducted twice for both bookings

Transaction ID is[protected]

My transaction failed while purchasing a ticket for Hyderabad to Mumbai. But the credit card was still charged. There is no refund despite multiple calls. The call center is just trained to waste time and not resolve issues. I was supposed to get a call from supervisor didn't receive any.

I tried booking the Train ticket from New Delhi to Kanpur. Some how the amount of Rs. 1155.75 got deducted from UPI transaction Mob no [protected] but the booing didn't go through.

I am giving detailed sequence of my ordeal in past few days

I have made holiday booking to Northeast through subject booking ID from 18th December to 23rd December' 2021. I had mentioned to the booking executive that this group is having guests from overseas who will be arriving on 12th December to India.

Later the Sikkim Government banned entry for people having a history of foreign travel within 10 days of their arrival. Since our guests are coming just five days before travel, it's not possible for them to travel to Gangtok and rest cannot travel without them. So since then I have been trying to approach my RO for some alternative arrangement but she is unreachable and my booking executive is just taking time to resolve this issue.

This is a very serious matter as Makemytrip is not able to provide sufficient services under different circumstances. I also created an online request on[protected] under My Trip but till date I have not received any call from MMT .

I think MMT should resolve this issue immediately without any financial implication to us.

Hoping to receive positive response from Make my trip

Regards

Suman Gupta
[protected]

Even though Air Asia has processed a refund of Rs. 2, 128 against a cancellation vide PNR Number: Y5REYG/[protected], MakeMyTrip is not giving refunds. Similarly, even though Go Air has processed a Refund of Rs. 3, 492 against a cancelled ticket vide PNR No: 08N49J/[protected] and Rs. 1, 482 against PNR No. BFQUHB/[protected], MakeMyTrip is not giving refunds. Both the cancellations were due to MakeMyTrip portal playing hide and seek game when it was heavily raining in Bangalore. It was on and off the air for complete one hour for each booking. There were 7 such bookings. Even though I had selected Indigo for both ways, while starting booking in their portal, it took almost one hour to make my payment. At the time of payment, their portal had selected Air Asia for onward and Go Air for return, by default. This was not my fault. I had to cancel. I expect full refund from MakeMyTrip as it was their fault. Adisheshan, [protected], Bangalore

Airlines
MakeMyTrip India
MakeMyTrip India — Non reporting of cab
A
Abhay D Joshi
Nov 26, 2021
Nov 26, 2021
I was charged fulll amount for airport drop from Nagasandra to international airport as per following message.
Tax Invoice
MakeMyTrip
Dear Abhay Joshi,
Please find attached the Invoice for your Cab booking (NC[protected]) with MakeMyTrip on November 25, 2021. ( Your Invoice is not a valid travel document ). For all further details, please visit MyTrips.

Regards,

Team MakeMyTrip

1. No cab reported
2. Driver says unable to come
3. Customer service number in autumated mode with irrelevant questions and no option to talk to person.
4. Pathetic experience
5 Anxiety n stress to have missed flight
6. Have to make self arrangement

I want money refunded plus compensation for creating stress n anxiety.

Dear manager
Pathetic service..no cab reported...driver says unable to come...no response ...your automated service is pathetic...it is surprising MakeMyTrip in travel business has put automated service support with irrelevant questions at time of emergency...just pathetic.. .it is last time I am using your cab service...
Pls refund my money with also compensate for creating stress n anxiety...
DISAPPOINTED CUSTOMER
Hide quoted text

On Thu, 25 Nov 2021, 5:41 pm MakeMyTrip, wrote:
Tax Invoice
MakeMyTrip
Dear Abhay Joshi,
Please find attached the Invoice for your Cab booking (NC[protected]) with MakeMyTrip on November 25, 2021. ( Your Invoice is not a valid travel document ). For all further details, please visit MyTrips.

Regards,

Team MakeMyTrip
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MakeMyTrip India customer support has been notified about the posted complaint.
Nov 26, 2021
Updated by Abhay D Joshi
On top I receive call at 446 that I am cancelling meru cab...
It is fraud...all this online stuff seems to corner customer only... pathetic meru cab pathetic make my trip

I paid Rs. 1776 from my bank account for a bus booking through flipkart.
1776 Rs. the amount deducted and I got an error page.
Every time I call, I am provided with an increasing amount of time that it would take makemytrip to make a refund, starting with 24 hours and ending with 5 business days.

मेरा पैसा वापस नहीं हुआ है और बुकिंग भी नहीं हुईं हैं

We booked a ticket for chandigarh to amritsar through MMT. Journey details;
Zing bus
Chandigarh to amritsar (6/12/2021)
1:05 pm departure time

Bus didn't arrived at the location and on calling driver informed that they didn't receive any booking and left chandigarh without taking us.

We have another booking for amritsar to manali on same date in the evening. Due to now arrival of bus in chandigarh, we are not able to catch the 2nd bus too.

Booking details are attached in images

MMT customer care is saying that they can't do anything about it. It's MMT mistake that bus didn't arrived at the location and bus didn't get our ticket. Since, I am not able to complete any of the journey due to your inability in coordinating things. I want refund for both the bookings.

Hi Team,

I made a transaction worth 6617 rs. The transaction successful but booking not done. Transaction id is[protected]. Please transfer my money back.

If not I will be eligible for any comp

Thanks and Regards,
Saurabh

I have concerns on my data privacy with MMT. I am trying to delete the account, but there are no option to do that in website.

I tried calling and reaching to all the numbers mentioned in website for this, however none of them are working.

The major concern that i have is, MMT login through gmail id. I tried changing settings in google account. But in-spite of removing access multiple times, the settings are changing on its own.

Need an urgent resolution on this.

Hi,
I have cancelled 3 train tickets in Oct, Nov/21 however, refund is not received yet. Not getting any reply even after repeated reminders

I booked my flight on December 3rd for jabalpur to Hyderabad for 4th January 2022. I chose the payment mode to be from my debit card. I entered the details and entered the OTP that I received on my mobile number. It took a little time to process and the amount got debited. But when I got redirected from the payment gateway to MMT MYTRIPs section, it said BOOKING FAILED. Book Again!

Due to MMTs Error, amount got debited from my account and I haven't got my refund back since.

Initiate the refund so that it gets credited in my bank account.

Me and my husband has checked in ravine hotel, mahableshwar for our 1st marriage anniversary. We have booked the room in the name of karan krishnani, booking number - NH[protected].

We have booked through mmt valley view room. After checkin we got the room which has partial valley view. Upon complaining about the same the receptionist from ravine hotel said the valley view room is termed as valley plus room and that room is not been given to mmt. If we want to book we have to pay extra. We have already paid extra for valley room assuming we ll get the valley view from the room. Also the room given to us is sharing we could listen to the voice of the other part of shared room. We have booked our anniversary

If that’s the case we will not book any hotel, flight booking through mmt.

We haven’t got the valley side and also the privacy of the room. This has spoiled our room and the regret of choosing and trusting mmt. You have not mentioned that the room is sharing one.

I booked a cab from New Delhi CR Park to New Delhi airport on 22nd Nov. The cab never came. The driver didn’t answer my call. I had to book an Uber and luckily I got one around 3 AM. Now The trip is showing as completed. MMT helpline doesn’t have any help to be provided for the completed trips.