Submit a Complaint
Claimed

MakeMyTrip India Complaints & Reviews

www.makemytrip.com
2
Updated: Oct 25, 2025
Complaints 8147
Resolved
3074
Unresolved
5073
So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
MakeMyTrip India

MakeMyTrip India reviews & complaints page 103

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Priyakshi Bharali
Nov 30, 2021
Report
Copy

Dear sir/maam,
I cancelled my flight from Jaipur to Guwahati on 5th Nov. The refund I was supposed to recieve was Rs. 3689 and it was to be transferred to my Paytm account. It has been almost a month and I haven't recieved it yet. I tried to contact customer care but when I select the "Talk to an agent" option on the automated dial, it just sends me a message with a link to the refund status which says that the amount would reach by 7th-9th nov. There's no email or any way I can contact an agent to complain about this. Please resolve this issue immediately and improve your customer care options.
Name: Priyakshi Bharali
Booking ID: NF[protected]
MakeMyTrip India customer support has been notified about the posted complaint.
View replies
I still haven’t recieved my refund of ₹3689 and it will almost be 2 months since I cancelled it. Please fix this problem it’s very urgent.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Asxz
    from Aurangabad, Maharashtra
    Nov 30, 2021
    Report
    Copy

    I have booked my ticket from Mumbai to Kuwait on[protected] today is[protected] still no refund update
    MakeMyTrip India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      cedricrodrigues
      from Mumbai, Maharashtra
      Nov 30, 2021
      Report
      Copy

      Make my trip is refusing to provide a refund for a flight that did not operate due to the pandemic in March 2020. It has been more than a year now that we are running pillar to post to get our money back. We even contacted Gulf air and they have confirmed that they have cleared the refund from their end. It is Make my trip that is sitting on the money and not providing a refund. Booking ID NN[protected]
      MakeMyTrip India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        kartikey211
        from Chandigarh, Punjab
        Nov 30, 2021
        Report
        Copy

        Address: #3315 sector 27-d chandigarh

        I booked my flight round trip (7th Jan and 9th Jan, Vistara) from Chandigarh to Chennai on 29th Nov.
        I haven't received any details about the flight or tickets yet. But the payment has been taken.

        Phone no. [protected] / [protected]
        E-mail: ishwar.[protected]@nfl.co.in
        +1 photos
        MakeMyTrip India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rawatvan
          from Delhi, Delhi
          Nov 30, 2021
          Report
          Copy

          My uncle booked a cab on mmt and while travelling it met an accident.
          He is stuck on road since 4-5 hr.
          Cab no: HR 55 AE 1843
          MakeMyTrip India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Prathap Sundar Palavesam
            Nov 30, 2021
            Resolved
            Report
            Copy
            Resolved

            Booked flight from CJB to BOM and i am unable to download the invoice.
            There is 24×7 support numbers, but it is impossible to reach to any customer support executive.
            Download invoice link simply doesn't work.
            Made a big mistake booking through this website.
            Can you show some professionalism by sending me the invoice.
            Booking id : NF781R8TSNZ5VXBB6488
            email : [protected]@gmail.com
            Mob: [protected]
            Dec 8, 2021
            Complaint marked as Resolved 
            Received email with the invoice today, Dec 8. Thank you
            MakeMyTrip India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rajasurya R
              Nov 30, 2021
              Report
              Copy

              I booked a ticket for Bangalore to Mumbai on 29th November 2021 . The money got debited twice from my account for one ticker of price rupees 2167. I've attached the bank statement . Please do the needful. I would like the extra money deducted to be refunded back.
              +1 photos
              MakeMyTrip India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Gaurav Lakhani
                Nov 29, 2021
                Report
                Copy

                Visa Rejected for one of the applicants

                Address: 126/26 H -BLOCK G-1 SAI VILLA APARTMENT GOVIND NAGAR, GOVIND NAGAR

                Me and my wife are planning to travel to Sharjah on 18th December 2021 and will return on 2nd Jan 2022, and I have successfully booked the flight ticket through MMT, I then applied for a 30 day tourist visa and uploaded all the necessary scanned documents however I received an email stating my visa application got rejected with no reason of rejection provided to me, and my wife's visa application got approved.

                The customer...
                +4 photos
                Helpful
                2 other people found this review helpful
                2 found this helpful
                Write a comment
                Report
                Copy
                K
                Koustav Chattopadhyay
                Nov 29, 2021
                Report
                Copy

                Indigo Airlines change my booking from 6E-2003 to 6E-2517 for Delhi to Kolkata on 12th December 2021 due to their own business issue which harassed me a lot. I have to compromise with my tour schedule for this issue and manage a great financial loss. It is also not possible for me to book a further ticket at my suitable timing in that rate which was at the time of booking tickets in 6E-2003. In these scenarios I want full refund without debiting any kind of charge like cancellation charge or convenience fees etc. After all I am not responsible for all of these. I want legal support for this type of harassment.
                MakeMyTrip India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Subhashree Hazra
                  Nov 28, 2021
                  Report
                  Copy

                  This regarding my booking which I tried to do on 27th Nov 2021. My bank details are linked with my MMT account and I tried to pay with UPI option (screenshot attached below). Next it asks to enter my UPI pin, but the payment wasn't successful. In the MMT transaction details, it comes as failed transaction but as per my bank account transaction statements, the amount has been debited. The booking failed twice and the amount was debited twice. Used MMT UPI payment method. Attaching screenshots for reference.
                  Kindly, help me with this issue.
                  Thank you.
                  +3 photos
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    R.S.PRATHIKSHA Raju
                    Nov 28, 2021
                    Report
                    Copy

                    Makemytrip is charging an additional amount for rescheduling when the Indigo airlines are providing free rescheduling with PLAN B option

                    Booked a flight for 27 Dec at 12:15 from Chennai- Delhi, The flight was canceled by Indigo Airlines and we had to reschedule it. We rescheduled it via Makemytrip and were charged an additional amount of Rs1950 when the Airlines are offering free Rescheduling with the Plan B option.

                    @makemytrip Please help me with the refund cost for the additional amount you guys charged me for rescheduling.

                    PNR no SJZK5C
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Nov 28, 2021
                    Updated by R.S.PRATHIKSHA Raju                     Details of additional charge. Requesting for a refund amount for this additional charge.

                    View replies
                    Indigo offering free rescheduling in plan B

                    Scam, Refund Requested!!! - Comment #3926064 - Image #0
                    Reply
                    Indigo offers a free Rescheduling option.

                    Scam, Refund Requested!!! - Comment #3926065 - Image #0
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      swathi patel
                      Nov 28, 2021
                      Report
                      Copy

                      I was supposed to get refund amount of 11, 200/- INR and indigo airlines has initiated the full amount from their end make my trip hasn't yet refunded...it's been more than 20 days...I was promised by indigo airlines that it would reflect in my MakeMyTrip wallet within 12-14 business days and as said they have already refunded to MakeMyTrip agency. MMT customer care is worst and not reachable at all. Worst experience ever...
                      +1 photos
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ananya_Kamboj
                        Nov 28, 2021
                        Report
                        Copy

                        Website: MakeMyTrip

                        I was booking a flight Delhi to Boston, Air France on 21st November, 22:56 hrs for ₹1, 06, 000.
                        The money got debited from my account but no ticket was issued to me.
                        On contacting the customer care, they told me that either a ticket will be generated in 4 hours or I'll receive my refund in 72 hours.
                        I have very patiently waited, but now It's been 7 days and I still haven't received my refund.
                        I want my refund asap.
                        +1 photos
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nadesh Bathi
                          Nov 28, 2021
                          Report
                          Copy

                          Respected sir
                          I booked a flight from London to delhi for 8th Jan 2021 which was cancelled by airline . So I called customer care for rescheduling they charged me difference amount and then again the flight got cancelled but they didn’t gave me full refund . My booking ID is NN[protected].
                          And when I am calling in customer care they have a limited menu .
                          +1 photos
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            ankitbhatt17
                            from Ludhiana, Punjab
                            Nov 27, 2021
                            Report
                            Copy

                            I have booked my ticket from Delhi to dehradun. Initially Com apny booked my flight and after some time I got mail regarding cancellation of my flight and also got mail of refund of my amount. But after 48 hours I have not received any amount from company.

                            kindly do the needful and helpme out to get my money back.

                            Thanks And Regards
                            [protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Satinderpal singh randhawa
                              Nov 27, 2021
                              Report
                              Copy

                              Address: Gurgaon
                              Website: Make my trip

                              While uploading my review ..i upload a wrng photo of room in which my me nd my wife is visible ..please delete that picture
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Anup80
                                from Coimbatore, Tamil Nadu
                                Nov 27, 2021
                                Report
                                Copy

                                Booked a flight ticket through make my trip (NF[protected]). airline cancelled the flight. after lot of efforts, got airline to refund the full amount. they refunded back to makemytrip. instead of processing back the entire amount to us, makemytrip has deducted amount from it in the name of service charge. we already paid convinience fees while booking. now again dedcuting the amount while refunding is unethical and cheating, as with no fault o[censored]s, we have suffered a lot due to the flight cancelation decision of airline. need urgent resolution and balance amount
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nishtha Khaund
                                  Nov 27, 2021
                                  Report
                                  Copy

                                  Address: Delhi
                                  Website: MakeMyTrip

                                  I booked one room twice on Raddison Blu Outer Ring Road on 13th Nov, twice and cancelled both of them. They told me that I would get my money back if I cancelled before 16th Nov so I did. In the refund status it is showing that my money has been debited on 15th Nov but it still hasn’t. Please do something about it
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Paulas Londhe
                                    Nov 27, 2021
                                    Report
                                    Copy

                                    Address: Mumbai

                                    I had book flight tickets but flight was cancelled.since 6 months I trying to contact to get my money refund but make my trip is very bad at their service nor they have customer care services.For make my trip company still it's lockdown.i will try few days else I file case on this company.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Silamba25
                                      Nov 26, 2021
                                      Report
                                      Copy

                                      I tried several calls and no response. Could you tell me when you will refund the money?

                                      Airindia had responded as below,
                                      Having studied your request, and based on the ticket details you provided to support your case, your ticket status is reflecting refunded, as your refund was initiated on 15th Apr 2021. If you have not received the refund then kindly contact to your respective travel agency regarding your refund amount.

                                      please revert back the refund asap
                                      +1 photos
                                      MakeMyTrip India customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Akbar Travels
                                        2
                                        (296)
                                        SpiceJet
                                        1
                                        (3451)
                                        EaseMyTrip.com
                                        3.3
                                        (1315)