MakeMyTrip India Complaints & Reviews

My bus got cancelled and I even cancelled the ticket on application. It was written on app that refund will be done in 3-7 days however, it has been 20 days I have not received my refund.

Hello,

I am writing a complaint for the unpleasant experiences I and my wife had with travelogue during my recent honeymoon tour to kerala booked via make my trip.

To start with we were unable to cover Tata Tea Museum in Munnar and Periyar Lake in Thekkady for which I need a compensation.

In Munnar on the day of our visit to Tata Tea Museum, the driver was constantly advising us to take the Jeep Safari or visit Wondervalley or taking the Hot Air Ballon view of Munnar, even after informing him that it is out of our budget and our itenary he kept repeating it 3-4 times during our travel. At a point I felt as if he is acting as a middlemen for them just to save his kms and avoid the viewing points mentioned in mmt itenary. We still asked him to carry on as per the itenary, on which he started acting as if he did not know where Tata Tea Museum was, also raising question on Google Map not showing correct route. He turned his vehicle midway and when i asked him why he turned, at which he insisted us to cover the mattupaty lake and dam first and promised to cover the Tata Tea Museum in the evening. In afternoon we reached National Park and completed that tour by 4 pm. After that I asked him to take us to Tata Tea Museum on which he said that the place gets closed by 4 pm. At this time I felt cheated by him.

NOTE - On our way back to our hotel we also met with accident where one of the jeep banged into our car.Though we were safe the whole incident made the rest of our travel very unpleasant as we could not trust such a reckless and hot head driver.

On start of day 3, the driver told us that the Periyar lake is closed in this month so going there is useless, so again he insisted us to take Jeep Safari in Thekkady. When we denied that, he took us to Spice Garden where we spent an 45 mind as we were not happy with change in plans. So day 3 we were only able to cover Elephant Ride as I avoided to take Kallari show.

On Day 4, we kept quite as we did not wanted to talk to driver due to the unpleasant experiences we had. We checked out early morning at 8 am and only if the driver would have followed the Google Map correctly we would have reached our destination way before the schedule time.

Our Day 5, while driving towards the airport one of the local car while taking a U-turn from upcoming signal came in front o[censored]s. The driver applied panic break and then aggressively started chasing him. Looking at his expression I ignored myself talking to him and calming him down as we were minutes away from airport. But the whole experience was very unpleasant and frightening for us.

I am not sure if we ever would consider make my trip or travelogue in future. I also insist a compensation for the destinations we missed out.

Rohit Tandel

An amount of Rs 2541 has been deducted from bank account on 9th Dec 2021 around 6:40 PM (evening) during booking a bus ticket for 3 person (Koraput to Bhubaneswar ) but no ticket was generated. My phone number is [protected]. I Need refund. Please do it asap. I try to connect with your customer care number. But they have not received my call.

An amount of Rs 2541 has been deducted from bank account on 9th Dec 2021 around 6:40 PM (evening) during booking a bus ticket for 3 person (Koraput to Bhubaneswar ) but no ticket was generated. I Need refund. Please do it asap. I try to connect with your customer care number. But they have not received my call....

I booked a flight ticket in MakeMyTrip and payment through phonepe is successful but ticket not confirmed and money also debited and not refunded

Dear sir,
Good night, and I am sorry to disturb you at 11.41pm but due to some unavoidable circumstances writting this mail actually I have booked a bus from Sultanpur to Delhi on 08.0.12.2021at 9.30.pm and I' am waiting at Sultanpur pickup point when bus is late by 1.30 hours from its departure time.

I contect to bus operator RS Yadav on mobile number provided at my ticket,

Unfortunately he told me that Your bus has been cancelled no any communications from bus operator end, I think it not a professional approach.

Dear sir I would like to say that no money matter here.
My valuable time killed by bus operator because going to Goa for Book 📚 inogration.
If I'll not reached at Delhi by tomorrow mis the train to goa.

Therefore requested to you please feel the situations in my points of view. Now I am feeling cheated and breached the trust of you.

So, please keep in mind it maybe nothing for you but please feel my situations.

Again I'm 🙏 oppolise if you are inconvenienced.

With Regards,

RATNAKAR MISHRA
NLP Expert I Counsellor I Author I And Life Coach
[protected]

मेरे द्वारा 08/12/2021 को होटल शिवम जो की दिल्ली में है, बुक किया गया था, 2 नाईट के लिए । हम तीन लोगो को 1 ही छोटे से रूम में शिफ्ट कर दिया गया, जिसमे 3rd पर्सन के लिए बेड को नीचे बाथरूम के पास लगाया गया, बहुत छोटा सा रूम होकर हमारा लगेज भी रूम में नही आ रहा, बेड के चादर बेहद गंदे और बाथरूम का लॉक भी खराब है, इस पूरे रूम का मेरे द्वारा वीडियो बनाया गया है, make my trip मुझे मेरा पैसा रिफंड करे, वरना मेरे द्वारा कोर्ट में केस दर्ज किया जाएगा, और सोशल मीडिया पर इस वीडियो को जिसमे make my trip के नाम से वीडियो बनाया गया है, इस वीडियो को ट्विटर के साथ सब जगह वायरल किया जाएगा ।

I booked Hotel Shivam which is located in Delhi on 08/12/2021 for 2 nights. We three people were shifted to a small room, in which the bed for the 3rd person was put down near the bathroom, due to a very small room, our luggage is not coming in the room, the bed sheets are very dirty and the bathroom The lock of the room is also bad, I have made a video of this whole room, make my trip refund me my money, otherwise I will file a case in the court, and this video on social media in the name of make my trip The video has been made, this video will be made viral everywhere along with Twitter.
My name is Rehan Khilji from indore city,
Ragisterd mobile number is [protected]

I have tried to book a flight from Thiruvanathapuram to Chennai for the 9th of December 2021 on 7th December by an Indigo flight departing at 1900 hrs through their website as their app was not working properly. The process went through and my account got debited for Rs 5, 034.00 but in the next step the page went back to the previous page with out booking confirmation. I checked on the app and there was no booking available nor any reference.

I have been using Makemytrip for over 8 years now and have not faced such an issue. What is surprising is that there is no chat contact or email contact.

Makemytrip, please refund my money by getting in touch with me.

Date of booking[protected]
Time of booking : around 11:00 PM

I don't want to be disappointed by your company.

Hi, I had booked to and from flight Belgaum to jodhpur.
Below are the details
1. Belgaum to Jodhpur : 14th Dec 2021
2. Jodhpur to Belgaum : 21st Dec 2021
But tragically on 20th Nov 2021 my brother in law passed away at young age. My sister whose husband passed away was also suppose to travel in the above mentioned flights. Because of this tragedy our travels plans were cancelled. Hence i wanted to call Make my Trip[MMT] for one time waiver of cancellation charges. To my surprise MMT doesnt have any customer care number where we can actually speak to some customer care, they do have helpline numbers but they are all automated helpline numbers with fixed response. There was no option as well to press any number to speak to customer care as we have in any other helpline numbers of other organizations. Also they don't have any email support available. Even in twitter their verified account doesn't have option for direct message. I then searched in internet and found that there is an option for Direct message but via unverified account of MMT Care. There I messaged them about my issue but they insensitive and adamant that i need to submit Death Certificate but how i can i ask grieving parents to provide me death certificate at this difficult time. They refused listened to me or sympathize with me. Parallelly i was also thinking of rescheduling my travel as the cost for the same was only 300Rs[mentioned in MMT site] but there was no option to change it directly and i have to raise a request for the same. I got a call from MMT after that and to my surprise i found that i have to 2500 + 300 Rs for changing the travel dates. In the same call i mentioned about an option to cancel it and get the waiver. This was the first time i was actually speaking directly for MMT customer care executive, they informed me that unfortunately they cant do this which i understood hence i offered them a solution where i will cancel the tickets now and MMT doesnt have to provide me with refund. After a month or so when i get death certificate i will the submit the proofs and post that they can provide me the refund. MMT informed they will inform me after a day. I got a call from them and they refused to do it, i asked them send me a mail about for which they said yes but without sending any email they closed the ticket. I wanted to further discuss with them about change of dates plan so raised 2 more tickets one for belgaum to jodhpur other from jodhpur to belgaum but they closed the ticket within 50 minutes without even calling me. I raised similar tickets 2 more times and they did the same thing again. i will attach screenshots of all my tickets with MMT.
Also I have to say MMT has been showing ads with Alia bhat and Ranveer singh which mentioned full refund on cancellation so MMT do have an option to provide full refund.
I am raising this compliant when i my self not completely recovered from the tragedy, least MMT could have done is be sensitive but they were rude and insensitive even when I gave them options to workaround.
1. I want to raise compliant about their behavior with a person who is going through really emotion and testing times. Closing tickets without even informing the customer and not helping even when i gave an option to refund me later when i have certificates as this not the right time to ask a grieving parents to provide death certificate of their young son.
2. Surprisingly for bot having any way to contact MMT like helpline numbers where we can actually speak to executive or mentioning their email id in their website so that customers can engage with them. I somehow found a way to change the travel date which helped me to get calls from them or else there is no way to speak to them. Even their verified twitter id https://twitter.com/makemytrip doesn't have option for direct messages.

I booked the two ticket of imagica for 7 December 2020. But I didn't get the tickets and the amount for that same was deducted from my account. I had directly called the customer care executive they said the amount will be given back within 72 hours. but right now its been almost 5-6 days but amount has not been refunded.and call is not been able to reach customer care executive. So please help

I booked my flight to Toronto from New Delhi in July, flight was scheduled on 15 December via London . While booking it was not mentioned anywhere on make my trip app that Indian passport holders cannot travel beyond London and there was flight time change when I was contacted by make my trip to confirm another flight timing through same route and again it was not informed that I cannot travel through that flight to Toronto. On 3rd December in lieu of COVID 19 I called British Airways to confirm my flight and from them I came to know that I cannot take flight via London and will not be allowed to board the flight. Since my classes are from 10 th January it is urgent for me to go so I booked my flight Air Canada in emergency for date 17 December which costed me 2.2 LAKH INR. Being a physician if it is complicated for me to understand and make correct booking as there is no information regarding so I don't know how many people may have been cheated with their hard earned money and time till date. So I want to claim just the amount what I had to pay because I used make my trip and my refund of the previous booking, which is total 2.6 lakhs . I will provide the receipt and bill of both the bookings and need claim for the same. Although, company cannot pay for my precious time and stress I bared.

Dear Sir/Madam, almost 3 years back, I had booked the jet airways flight (Return) from Bangalore to Amsterdam (Booking Id: NN[protected] and PNR XURTQH). My Travel date for Bangalore to Amsterdam flight was 18-April-2019 and Amsterdam to Bangalore Flight was 3-May-2019. Since Jet Airways suddenly canceled all the international flights during this time due to a financial crisis, I had to cancel my flight booking which was done via the MakeMyTrip portal, www.makemytrip.com. I had paid a total of 1, 18, 350 rupees for my ticket (Invoice No.: [protected]). However, 2.5 years after promising the full return of my ticket fare I still have not received the refund for my ticket cancellation. I tried to contact MakeMyTrip and Jet Airways several times several but they did not return my calls and did not answer my email queries.
I request your help to expedite the refund process for my flight ticket cancellation.
Please do let me know if you need any further details from my side.
Thanks & Regards,
Nikhil Sahasrabuddhe
Mobile: [protected]

Hi,

I had booked package for Andaman for 9/12/2021. I was assigned a RO. Who was not aware of my flight & booking.And when i call her she just not not answers call and hung up the call mostly.

Before a journey day i just checked if all is good or not .. i get to know that all my flights are being cancelled or rescheduled.and my RO does not know about it...

what kind of RO is this..who does not know about customer flight cancellation or rescheduling.

Due to flight cancelled and rescheduling to one day before i.e 8/12/2021 Air India flight from Chennai to Portblair..While My Mumbai to Chennai flight is on 9/12/2021..My whole Journey is hampered and i can't make it to Andaman. and now there is no flights.

when i ask her anything she says my shift is over.Her name is Vinita Jaitley, worst nightmare of my life.

I urge everyone not to book anything from MakeMyTrip.com as they won't provide customer service in case of emergency.

Also i demand full refund of my travel package.Make My Trip is fraud and fooling innocent customers.

I have recordings and chat screenshots of RO.

Please help.I booked this package from all my savings and hard earned money.

I booked a day trip manali to manikaran via kullu, which is valid till 30 th december, 2021. After booking It shows that show this screen to operator. I m going on my own on 23 december, 2021. How do I redeem this??

My holiday package to Bali, Singapore and Malaysia which I jad booked on MakemyTrip (scheduled from 28th March 2020 to 10 April 2020) got cancelled due to Covid. In make my trip App it shows as Trip is completed and Make my trip is not picking my calls nor there is any option to get my booking amouny back. Please help me with this at the earliest.

make my trip booking Id: NL[protected]

I was travelling from vadodara to mumbai and back. While going on 2nd december they sent me the boarding pass . But on my return journey on 5th december, inspite of calling 10 times their customer care they did not respond. Their call centers had a similar voice over that go on website. A big company like this does not have people to talk to customers is sheer shameful and very dissapointing and unprofessional.
I am very upset being...

This is a complaint against MMT who were highly unprofessional in their dealings with me. I had booked a cab from the airport to my destination( details provided below) on Date: Dec 1st 2021. I had reached the airport by 1:15, yet I waited for the allotted time. The cab driver called me from another unrecognized number( risk number 1) at 2:15pm and said he'll be here in 15 mins. From 2:30, I called him several times (call logs can be provided on request) and he never picked up(risk 2). Tried tracking the cab via the link provided below and it showed he was 1 hr away. Called MMT, and said I want a refund as I cannot wait in the airport in a new city where I can hardly speak the language. MMT agreed that they were not able to reach the driver either and agreed to my request for refund. While I was in a another self booked cab, this driver started calling me from 2:45pm from the other number and I didn't pick up. That was a harrowing experience and highly risky, not safe at all and wouldn't recommend it to anyone.
Now a lady from MMT calls me after 7 days, and says cab driver reached at 2:32 and called me, so refund can't be initiated. I explained the entire story, said I can share the call logs, yet this lady- Mahima- chooses to trust the cab driver over proof and said sorry for your experience, but can't provide refund.

Cab Booking ID NC[protected]
from Terminal 2, Chhatrapati Shivaji International Airport
To: Hotel Bindra Supremacy, Marol, Andheri East.
*driver details* for the trip:
Driver’s name: Ashok Nana Gadve
Contact number: [protected]
OTP to start the trip: 5145
Cab number and brand: MH12SX5324/HYUNDAI Xcent
Cab tracking: https://applinks.makemytrip.com/sYuEoRjfolb (You can track your cab on map after Wed 1 Dec 2021 2:20 PM)

I have tried a booking with makemytrip.Com as i have no account with makemytrip.Com. At the last moment when the transaction was successful the makemytrip.Com server fails my amount is debited from my bank account and i dont get any result of that. I searched a lot but didnt find any link through which i can lodge my complaint with makemytrip.Com as there are no customer service no. For not registered user neither any customer support email id. My refrence no. Is/transaction id is [protected] and the cc avenue request id is [protected] . Please help me getting my money back amounting to rs 1430 .

As I booked my flight in April 5 2020 there was lockdown that particular time and that particular time flights were not operational and airline itself cancelled the flight and I paid rs 4832 and after cancel my amount was transferred to credit shell and I had no clue about this and how to use it and recently I did request for refund because after 1 year they are sending messages to apply for refund this is not proper way and in that Also I have not received my refund yet and it's been one year I have not received my refund . I would request you to provide me compensation of atleast 5000 and Plus my refund 4446.