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MakeMyTrip India Complaints & Reviews

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Updated: Oct 25, 2025
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MakeMyTrip India reviews & complaints page 103

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P
Priyakshi Bharali
Nov 30, 2021
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Dear sir/maam,
I cancelled my flight from Jaipur to Guwahati on 5th Nov. The refund I was supposed to recieve was Rs. 3689 and it was to be transferred to my Paytm account. It has been almost a month and I haven't recieved it yet. I tried to contact customer care but when I select the "Talk to an agent" option on the automated dial, it just sends me a message with a link to the refund status which says that the amount would reach by 7th-9th nov. There's no email or any way I can contact an agent to complain about this. Please resolve this issue immediately and improve your customer care options.
Name: Priyakshi Bharali
Booking ID: NF[protected]
MakeMyTrip India customer support has been notified about the posted complaint.
I still haven’t recieved my refund of ₹3689 and it will almost be 2 months since I cancelled it. Please fix this problem it’s very urgent.
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    Asxz
    from Aurangabad, Maharashtra
    Nov 30, 2021
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    I have booked my ticket from Mumbai to Kuwait on[protected] today is[protected] still no refund update
    MakeMyTrip India customer support has been notified about the posted complaint.
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      cedricrodrigues
      from Mumbai, Maharashtra
      Nov 30, 2021
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      Make my trip is refusing to provide a refund for a flight that did not operate due to the pandemic in March 2020. It has been more than a year now that we are running pillar to post to get our money back. We even contacted Gulf air and they have confirmed that they have cleared the refund from their end. It is Make my trip that is sitting on the money and not providing a refund. Booking ID NN[protected]
      MakeMyTrip India customer support has been notified about the posted complaint.
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        K
        kartikey211
        from Chandigarh, Punjab
        Nov 30, 2021
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        Address: #3315 sector 27-d chandigarh

        I booked my flight round trip (7th Jan and 9th Jan, Vistara) from Chandigarh to Chennai on 29th Nov.
        I haven't received any details about the flight or tickets yet. But the payment has been taken.

        Phone no. [protected] / [protected]
        E-mail: ishwar.[protected]@nfl.co.in
        +1 photos
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          rawatvan
          from Delhi, Delhi
          Nov 30, 2021
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          My uncle booked a cab on mmt and while travelling it met an accident.
          He is stuck on road since 4-5 hr.
          Cab no: HR 55 AE 1843
          MakeMyTrip India customer support has been notified about the posted complaint.
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            Prathap Sundar Palavesam
            Nov 30, 2021
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            Resolved

            Booked flight from CJB to BOM and i am unable to download the invoice.
            There is 24×7 support numbers, but it is impossible to reach to any customer support executive.
            Download invoice link simply doesn't work.
            Made a big mistake booking through this website.
            Can you show some professionalism by sending me the invoice.
            Booking id : NF781R8TSNZ5VXBB6488
            email : [protected]@gmail.com
            Mob: [protected]
            Dec 8, 2021
            Complaint marked as Resolved 
            Received email with the invoice today, Dec 8. Thank you
            MakeMyTrip India customer support has been notified about the posted complaint.
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              Rajasurya R
              Nov 30, 2021
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              I booked a ticket for Bangalore to Mumbai on 29th November 2021 . The money got debited twice from my account for one ticker of price rupees 2167. I've attached the bank statement . Please do the needful. I would like the extra money deducted to be refunded back.
              +1 photos
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                G
                Gaurav Lakhani
                Nov 29, 2021
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                Visa Rejected for one of the applicants

                Address: 126/26 H -BLOCK G-1 SAI VILLA APARTMENT GOVIND NAGAR, GOVIND NAGAR

                Me and my wife are planning to travel to Sharjah on 18th December 2021 and will return on 2nd Jan 2022, and I have successfully booked the flight ticket through MMT, I then applied for a 30 day tourist visa and uploaded all the necessary scanned documents however I received an email stating my visa application got rejected with no reason of rejection provided to me, and my wife's visa application got approved.

                The customer...
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                Koustav Chattopadhyay
                Nov 29, 2021
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                Indigo Airlines change my booking from 6E-2003 to 6E-2517 for Delhi to Kolkata on 12th December 2021 due to their own business issue which harassed me a lot. I have to compromise with my tour schedule for this issue and manage a great financial loss. It is also not possible for me to book a further ticket at my suitable timing in that rate which was at the time of booking tickets in 6E-2003. In these scenarios I want full refund without debiting any kind of charge like cancellation charge or convenience fees etc. After all I am not responsible for all of these. I want legal support for this type of harassment.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  Subhashree Hazra
                  Nov 28, 2021
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                  This regarding my booking which I tried to do on 27th Nov 2021. My bank details are linked with my MMT account and I tried to pay with UPI option (screenshot attached below). Next it asks to enter my UPI pin, but the payment wasn't successful. In the MMT transaction details, it comes as failed transaction but as per my bank account transaction statements, the amount has been debited. The booking failed twice and the amount was debited twice. Used MMT UPI payment method. Attaching screenshots for reference.
                  Kindly, help me with this issue.
                  Thank you.
                  +3 photos
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                    R.S.PRATHIKSHA Raju
                    Nov 28, 2021
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                    Makemytrip is charging an additional amount for rescheduling when the Indigo airlines are providing free rescheduling with PLAN B option

                    Booked a flight for 27 Dec at 12:15 from Chennai- Delhi, The flight was canceled by Indigo Airlines and we had to reschedule it. We rescheduled it via Makemytrip and were charged an additional amount of Rs1950 when the Airlines are offering free Rescheduling with the Plan B option.

                    @makemytrip Please help me with the refund cost for the additional amount you guys charged me for rescheduling.

                    PNR no SJZK5C
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Nov 28, 2021
                    Updated by R.S.PRATHIKSHA Raju
                    Details of additional charge. Requesting for a refund amount for this additional charge.

                    Indigo offering free rescheduling in plan B

                    Scam, Refund Requested!!! - Comment #3926064 - Image #0
                    Indigo offers a free Rescheduling option.

                    Scam, Refund Requested!!! - Comment #3926065 - Image #0
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                      swathi patel
                      Nov 28, 2021
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                      I was supposed to get refund amount of 11, 200/- INR and indigo airlines has initiated the full amount from their end make my trip hasn't yet refunded...it's been more than 20 days...I was promised by indigo airlines that it would reflect in my MakeMyTrip wallet within 12-14 business days and as said they have already refunded to MakeMyTrip agency. MMT customer care is worst and not reachable at all. Worst experience ever...
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                        Ananya_Kamboj
                        Nov 28, 2021
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                        Website: MakeMyTrip

                        I was booking a flight Delhi to Boston, Air France on 21st November, 22:56 hrs for ₹1, 06, 000.
                        The money got debited from my account but no ticket was issued to me.
                        On contacting the customer care, they told me that either a ticket will be generated in 4 hours or I'll receive my refund in 72 hours.
                        I have very patiently waited, but now It's been 7 days and I still haven't received my refund.
                        I want my refund asap.
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                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          Nadesh Bathi
                          Nov 28, 2021
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                          Respected sir
                          I booked a flight from London to delhi for 8th Jan 2021 which was cancelled by airline . So I called customer care for rescheduling they charged me difference amount and then again the flight got cancelled but they didn’t gave me full refund . My booking ID is NN[protected].
                          And when I am calling in customer care they have a limited menu .
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                            ankitbhatt17
                            from Ludhiana, Punjab
                            Nov 27, 2021
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                            I have booked my ticket from Delhi to dehradun. Initially Com apny booked my flight and after some time I got mail regarding cancellation of my flight and also got mail of refund of my amount. But after 48 hours I have not received any amount from company.

                            kindly do the needful and helpme out to get my money back.

                            Thanks And Regards
                            [protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              Satinderpal singh randhawa
                              Nov 27, 2021
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                              Address: Gurgaon
                              Website: Make my trip

                              While uploading my review ..i upload a wrng photo of room in which my me nd my wife is visible ..please delete that picture
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                Anup80
                                from Coimbatore, Tamil Nadu
                                Nov 27, 2021
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                                Booked a flight ticket through make my trip (NF[protected]). airline cancelled the flight. after lot of efforts, got airline to refund the full amount. they refunded back to makemytrip. instead of processing back the entire amount to us, makemytrip has deducted amount from it in the name of service charge. we already paid convinience fees while booking. now again dedcuting the amount while refunding is unethical and cheating, as with no fault o[censored]s, we have suffered a lot due to the flight cancelation decision of airline. need urgent resolution and balance amount
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  Nishtha Khaund
                                  Nov 27, 2021
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                                  Address: Delhi
                                  Website: MakeMyTrip

                                  I booked one room twice on Raddison Blu Outer Ring Road on 13th Nov, twice and cancelled both of them. They told me that I would get my money back if I cancelled before 16th Nov so I did. In the refund status it is showing that my money has been debited on 15th Nov but it still hasn’t. Please do something about it
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                    Paulas Londhe
                                    Nov 27, 2021
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                                    Address: Mumbai

                                    I had book flight tickets but flight was cancelled.since 6 months I trying to contact to get my money refund but make my trip is very bad at their service nor they have customer care services.For make my trip company still it's lockdown.i will try few days else I file case on this company.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                      Silamba25
                                      Nov 26, 2021
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                                      I tried several calls and no response. Could you tell me when you will refund the money?

                                      Airindia had responded as below,
                                      Having studied your request, and based on the ticket details you provided to support your case, your ticket status is reflecting refunded, as your refund was initiated on 15th Apr 2021. If you have not received the refund then kindly contact to your respective travel agency regarding your refund amount.

                                      please revert back the refund asap
                                      +1 photos
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