MakeMyTrip India Complaints & Reviews

Madam/ Dear Sir

In connection to the above subject, I state that, I booked a Swiss-Paris package from MakeMyTrip in 2019 (Ref ID: NL[protected]. Further, I had shown each and every document of mine to visa assistance official from Makemytrip, before submission; he should have pointed out errors, if any. Now you can't say that my set of documents was erroneous as it was already checked by visa assistance official.
Secondly, I am sure that there are no glitches in my set of documents (presented by me).
Also, as my flight tickets of Oman air were refundable, as acknowledged by visa official that these flight details are only for visa purpose and not final because I was assured of getting Air India tickets for my travel. Also my hotel confirmation vouchers were only for visa purposes and not final as assured by visa assistance official in mail and I was assured of Hotel Marriott for my stay in France.
Needless to say, I should be refunded my booking amount. In this entire process I have lost my hard earned money amounting to Rs. 85000 and not got even a single penny as refund, even though I was continuously communicating the details over emails and phone calls. There was no help from the end of MakeMyTrip whatsoever.

You are hereby requested to kindly look into the matter with a humanitarian consideration and arrange for a partial refund, especially in these tough covid times.

Thanks and Regards
Gaurav Sohgoura
Mumbai
Mobile: [protected]
November 06, 2021

I Suvarna Lokhande wife of Sameer Lokhande. I would like to inform you that we have done booking on 5th Nov 2021 from my husband number [protected] for 007 Universal Resort Karjat. The Booking details are as follows:
MakeMyTrip ID: NH[protected]
PNR: [protected]
Check-In: Fri, 05 Nov 21, 01:00 PM
Check-out: Sat, 06 Nov 21, 10:00 AM
We have paid amt around Rs. 11780/- for the same. When we checked in the hotel the actual rates were almost half of the amt paid to MMT. The amt was 5500 including breakfast, lunch and dinner and one child. Extra child would cost 1000 rs extra so around[protected] amt. But we have paid more amt. We always trust MakeMytrip and we have done lot of booking with this portal. Please look into the matter and resolve the issue and I hope you will refund us the extrra amt which we have paid.
Thanking you
Suvarna Lokhande
The copy of invoice

TICKET PNR:
[protected]
Booking Id:
NH[protected]
Your Booking at 007 Universe Resort is Confirmed!
Check-in on 05 Nov 2021, 01:00 PM. (Booking Date: 05 Nov 2021 02:30 PM)
Full Amount of INR 11789 Has already been PAID.

BOOKING DETAILS
007 Universe Resort Resort
007 Universe Resort, Khandpe, Karjat - 410201,
Maharashtra. INDIA., Karjat, IN
EMAIL [protected]@007universe.com
PHONE [protected], [protected], [protected]
For early check-in, extra bed, and airport pick-up, please contact the Resort directly.
1. All guests are advised to carry a valid Photo ID proof (PAN card is not valid).
2. Please inform for GST invoice (only for Indian property) at the time of check in &
collect at check-out.
1 NIGHT STAY
Check-In
Fri, 05 Nov 2021
01 PM
Check-Out
Sat, 06 Nov 2021
10:00 AM
Change Travel Dates
4 GUESTS
Room 1 (Primary Guest)
Sameer Lokhande +3
[protected]@gmail.com,[protected]
Change Guest Name
1 ROOM
Executive Room
This booking is non-refundable and the
tariff cannot be cancelled with zero fee. All
time mentioned above is in destination
time.
Executive Room
2 Adults, 2 Children (5 yrs, 8 yrs)
Cushions, TV, Telephone, Bathroom + 21
Meal Plan: All meals - Breakfast, Lunch &
Dinner
PAYMENT DETAILS
Full Amount of INR 11789 Has
already been PAID.
PRICE BREAKUP (in INR)
Accommodation charges collected
on behalf of Resort (incl.
applicable Resort taxes)
11799
MMT Service Fee 483
Donation 10
Hotelier and MMT Discount - 590
HR-SGST @ 9% 43
CGST @ 9% 43
E-coupon Amount -0
TOTAL 11789

Dear Sir/Ma'am,

I had booked ticket of train no 52598( Joyride round trip) from makemytrip.com. on 25/9/21. The PNR [protected] of irctc and train booking no NR[protected] of makemytrip. Now, when I am trying to cancel my ticket, it is not getting cancelled from my IRCTC id and neither it is showing in my make my trip account.

Thanks and Regrds
Alpa Hiren Rajani
[protected]

Myself and my wife travelled in kumari express from Chennai to kaliyakkavilai on the 2nd of November 2021, the bus personal didn't drop us at the destination instead they dropped us 30kms before the destination without even making any arrangement for our further travel, we spent 1200inr for a taxi to reach the destination. Moreover the bus condition was really bad (Wiper was not working and old bus) and the bus was delayed by 6 hours.

As I am a regular customer of make my trip I made my complaint under the ticket id[protected]. But I didn't get any response from them but they closed the query as resolved without doing anything. And I further tried to contact MMT but I couldn't as most of the numbers are not working and customer care numbers are not connecting to customer care executive.

Please take the mater seriously and find me a solution.

My pune to delhi flight dated 3rd November was cancelled but the refund has not yet been credited to my wallet although the message says it will reflect in your wallet by 3rd Nov itself. Kindly revert back.
Khyati Sinha

Every online service portal that allows user account creation should also have an option to delete the same. This is the basic requirement of a privacy policy.

MakeMyTrip blatantly violates this policy, and continues to use user-data.

I want MakeMyTrip to immediately shut down my account, and create an easily accessible option on their website to delete user accounts.

I haven't received my refund amount yet, of my canceled flight, vide Booking ID No NN[protected], Please arrange amount as early as possible, it is already 3 months gone, .otherwise I will take legal action against your company.

I have cancelled my flight from Hyderabad to Chicago dt.15 August 2021, Vide Booking I D no NN[protected], BUT till now I haven't received my refund amount back, 3 months have gone but till now I haven't received my refund amount back, so I request you to settle my account as earliest as possible, otherwise I will take legal action against your company.

I am using mmt from last 5 years. presently the services detoriated the most. why they are charging the convenience fee?? there is no support from mmt. i had booked ticket and there is change in timing from the flight and while trying to connect mmt they are unresponsive. the only computer assistance is there with limited options. even the numbers given in the sites are in switched-off condition.
Airline Contact
airlineImage
SPICE JET
[protected]
if i have to contact the airline directly do the changes than what for the convenience fee?? kindly refund.

Self booked a sedan(or equivalent) car for a journey fm digha(westbengal) to my home at 70a, geetanjali park, kalikapur, kolkata-99 on 26th october, 2021, time of journey 1130hrs.The car was booked by my bandhan bank ATM card on26th of October, 2021.The trip was scheduled for 29th October 2021. But on 29th October car came after 1200hrs n it was Indica.The same was reported to yr representative Mr Rahul.It was informed to me that a compensation of Rs 500/- to be paid to me.But till today compensation money was not received by my bank.kdly cfm. Best Rgds DILIP KUMAR GHOSH

Trip ID:NL[protected]
Our flight was at 7.45 pm on Nov 4 Th. But the flight was rescheduled at 6.25 am on Nov 4. We were totally unaware of this.they neither msged or called us to inform this. We came to know this only after reaching airport. Due to urgency, we booked Vistara flight by paying 10000 per person and reached Bangalore….we lost 40000 rupees for 4 persons….we need this money back now as this mistake is totally happened from their side.

When we called the agent of make my trip (Ms. Soma Mitra) who used call us every day before our trip, didn’t pick our call and infact blocked our number. One time when she took the call, she told that she is not the concerned person. Is this the way of guiding a trip???? We are adults, somehow we can manage the situation…. But what about the elders who don’t know how to book again?? So hope u will take this issue serious and refund our money which we lost around 40000 for 4 persons…..
Thank you

Hi
I booked a ticket from Bangalore to canda via frankfurt in make my trip yesterday.
When i checked with the airlines Air canada they confirmed any passengers having transit via frankfurt will not be allowed. Why is the ticket available.. If the covid restrictions don't make it possible why is the ticket available

I called the number of the bus operator from 8:00 pm to 12:00 pm but his number was getting switched off and I also had another number which I got from makemytrip, I also called on that too switch was coming off the bus did not come to our boarding point then we traveled by another bus i want my money refund

I had booked a train Ngp Pune AC spl (02114) and DOJ 29/10/21 on make my trip having booking id NR[protected]. The train got cancelled by IRCTC on 27th oct 21. IRCTC had messaged that my money will be refunded within 2_3 days. The refund is still pending from make my trip. As i had booked my ticket from MAKE MY TRIP APP, the money should be refunded by make my trip. Kindly refund the money which is pending since long.
( PNR : [protected]. )
Mayur Bagde.
[protected]

I have booked my tickets using MMT having booking ID no. NN[protected]. I was just checking the cancellation policy on online portal and just by clicking it, my full tickets got cancelled which I don't want.

As I received the message, I tried to call their customer care number but no one was there. Due to non availibility of any CC executive, my tickets got cancelled with higher cancellation charges. I have faced around 50000 Rs. loss because of non availibility of customer care executive on right time.

For this loss, only MMT is responsible

We have booked 3 rooms of hotel for 6to7 Nov. After confirmation of booking by MMT. Called to hotel regarding check in but hotel told me thay we have discontinued our contract with mmt and we couldn't give u room. After talked with customer care many times they told me to cancel the booking. They gave me some hotel transfers but hotel given by MMT is worst. After 24 hours they didn't gave me solution. Now in this peak of diwali room rate is very higher then before booking. If we cancel our booking then we have to spent 3 times more mony for single room and total rooms are 3. So guys dont go with MMT they will never give any satisfied options.

Please help to delete/edit a hotel review I submitted by mistake. It is a negative review and website does not allow us to delete the review. My booking ID is - Booking ID : NH[protected]

This is not a good experience. I tried calling customer care several times and reached out through Facebook chat as well but no help.

Dear sir,
I book my Chennai to Delhi tkt by MMT(make my trip) in indigo and flight no is 6e-5302 and on day of 28 Oct 21, i got msg from INDIGO the flight by reschedule by an hour you can cancel your flight by full refund i[censored] not cancel your flight the new flight no are 6e-613 with same pnr no that is ZF2SGR and the issue is that, my full amount returned by the indigo in two instalment first is 492 and other is 1508 but MMT send msg that your 492 is our service charge and gst you didnt send a penny in my account . If my full money not credited in my account i have to go in consumer court.
Pls call me or i have to take a legal action against you.
The other option is i[censored] not refund my full money then book my same ticket on same day.
Regards
Sanjeev kumar

Bug Bounty page is not responding while submitting a report. I'm not able to report a bug. There is a technical error while submitting the report.

I paid for my 2nd installment on Nov 1, 2021 for Rs. 71721. The amount has been deducted but they haven't recieved it. I have been trying to get in touch with my relationship officer but she isn't answering and so is the holiday planner. Please help.