MakeMyTrip India Complaints & Reviews

At first a pop up stated that the transaction failed, and when I tried again, the payment was successful. When I checked the transaction history, payment was deducted twice. it was my first time using MakeMy Trip app, highly disappointed.

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Hello,
I was just trying to book a rail ticket through mmt from Siddharthnagar (sddn) to Lucknow in GKP-AVNT SPL and the total amount deducted from my net banking account is Rs 2323.64 from A/c ending X1871 to Makemytrip, Ref no is IGALZYXMY4 dated 17th sept 2021. the payment has clearly been made against mmt but As I have already mentioned, the amount has been deducted but ticket is not generated. Kindly refund my money either in my wallet or my bank account as its very urgent for me to book the tickets now.

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I was booking 2 tickets of "Desert Safari with BBQ Dinner, Live Entertainment & Shared Transfers" activity on 17/09/2022 from MakeMyTrip but booking failed and yet the money got deducted from my account.
I used google pay for payment and the transaction is showing as completed in goggle pay with UPI transaction ID as AI[protected]A1
Kindly return my money as soon as possible
I am unable to contact you as you don't have customer representative in calls and you haven't replied to my mail ans also their is no option in app to file complaint on failed bookings.

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Sep 18, 2021

Updated by rahul3131 My email - [protected]@gmail.com
My mobile number - [protected]

Sep 18, 2021

Updated by rahul3131 sorry I miss typed transaction id in main post the correct translation id is
[protected]

Sep 20, 2021

Updated by rahul3131 Refund my money by end of this week otherwise I will send a legal notice to you

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Ayush jain
pnr no. [protected]
train booked for 21 sept 2021

I've booked tickets on make my trip but they have cancelled it themself. And its written that it is cancelled by passanger, Also they are not returning my money.

i want to complain against them, and request you to take action against it.

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I tried booking a hotel through MakeMyTrip app . After the money gets debited, the page showed time out . I can't find the booking in the app and my money is not back yet . I payed through net banking SBI . How can i get my money back ?? The customer care number is not even taking my complaint as there is no booking in my app . Please resolve this ASAP .

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Address: 45-404 , Greencrest Circuit , Scarborough , Toronto , Canada, Markham-Lawrence Avenue

I booked my flight from Amd to YYZ a year ago but canceled it later. I requets the refund but still didn't got it. The mmt app shos that refund is processed but i didn.t receive any.

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Website: makemytrip.com

Hi,

I made a booking on trujet flight for 29th-june-21 but the flight got cancelled by airline due to operational reasons.
The total amount paid was inr 2859 but mmt refunded me inr 2550 and deducted the convenience fees of inr 299 and it was mmt airline partner who has cancelled the flight and not me. They are only suppose to charge convenience fee when the flight is cancelled by us and not by the airlines since convenience...

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My Bus is cancelled amount is not refunded in my account 1200rs Bangalore to Chennai on 8th September.

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My old mobile no [protected] is not with me anymore.
Profile edit option is not allowing me to update my mobile no.

Bipin Prasad
Email- [protected]@yahoo.com
Mob [protected]

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I booked a ticket from Kannur to Mumbai for 14 th October, 2021. But the ticket is not confirmed and money is deducted from my account. I only have the message from bank side about deduction. There is no history in trip history of MMT.

Message for deduction is as follows
Dear Customer, Thx for INB txn of Rs.2248 frm A/c X2405 to Makemytrip. Ref IGALZJFDR4 on 14Sep21.

Sep 22, 2021

Complaint marked as Resolved

Make my trip have done the refund for the unsuccessful flight booking

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A

abhoy mondal

Sep 24, 2021

Ticket not confirmed but money deducted from my account

Since my bank have not credited Refund amount 8946 against failed flight booking from MakeMyTrip reference ID NF[protected]
Request you please refund me Rs. 8946 in my AXIS bank account Reference Bank PRN No WUTI[protected]
Unless refund amount I can’t able to book my next flight ticket
Kindly reply and initiate for refunding Rs. 8946/- and confirm per return

abhoy kumar mondal
[protected]

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abhoy mondal

Sep 24, 2021

Ticket not confirmed but money deducted from my account

Since my bank have not credited Refund amount 8946 against failed flight booking from MakeMyTrip reference ID NF[protected]
Request you please refund me Rs. 8946 in my AXIS bank account Reference Bank PRN No WUTI[protected]
Unless refund amount I can’t able to book my next flight ticket

abhoy kumar mondal
[protected]

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A

abhoy mondal

Sep 24, 2021

I booked a ticket from Kolkata to Jammu for 26 th September, 2021. But the ticket is not confirmed and money is deducted from my account. I only have the message from bank side about deduction of Rs. 8946. There is no history in trip history of MMT.
kindly resolve this issue and initiate for Refunding arrangement

abhoy kumar mondal
[protected]

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I was booking hotel but amount got deducted, booking was not done .I am not able to contact their customer care as well.I have written so mails to them, but they have not responded.

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Address: FTC , New Delhi

I had booked a ticket for 6 August 2021through MMT, due to operational reason the Go first airlines cancelled the flight. After enquiry I found that the Airline had deposited the refund to MMT Agency on 13 August and yet you didnt refund me the Amount. Moreover even the ticket booked is not available on my trip for claim. Only the alternate ticket of INDIGO which I booked for 6 August is available. I HAVE ALL DETAILS OF AMOUNT DEPOSIT TO MAKE MY TRIP BY AIRLINES

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The refund with RRN number[protected] is NOT yet received. Please look into it asap and resolve the issue at the earliest.

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`Hi I am trying to contact Make My Trip customer support to initiate refund for my recent hotel booking transaction. The amount was deducted from my bank account by the booking did not complete stating some error in the bank side.
Make My Trip is having the worst customer care service. I am either asked to enter a booking id (which I do not have since this is a failed transaction), Or I am asked to visit the website if it is a new booking. There is no option to discuss regarding such failed transactions. The only option which allows to speak the the customer care executive is the International Air Option and they can't even transfer me to the Domestic Hotel Department. They transfer me to the same IVR (Looks like they will service only expensive bookings and ignore others).

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Sep 14, 2021

Updated by PoojaRamesh Booking Amount : Rs. 1527

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Hi,

For the subject booking ID, Host was not allowed us to checkin, he was claiming like he is not taking any booking from make my trip.

I already paid the amount and tavelled a lot to reach here. we were in the streat in the unknown place.
MMT such a reputed app, we were not able to contact custmer care and nobody was there to help us.

We trusted you a lot.Kindly respond ASAP ad do the needful.

Regards,
Sibi Raj RV
[protected]

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I booked a ticket from New Delhi ( Anand Vihar Terminal railway station) to Bhubaneswar. It was show that the payment was failed, but the money got deducted from the bank account. And no ticket is reflecting in the my trip option.

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rahul3131

from Bengaluru, Karnataka

Sep 18, 2021

Same thing happened with me.

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We did a hotel Booking from Make my trip, April 2020 was completely lock down
Hotel as refund to make my trip but they are not refunding us and excuse us all the time

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Address: Gurgaon

I had booked 2 tickets to Japan (booking ID NN[protected].

"Your payment gateway has declined the refund initiated due to technical issues"
- This shows up on the page.

Have submitted bank details multiple times. Have tried emailing/calling - nothing. No response whatsoever.

I need help in understanding what are the legal steps I can take to get my money back or resolving this and receiving my money with interest.

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I booked a room in this hotel in Goa through MakemyTrip app.

Booking Id: NH[protected]

The hotel was different than what was shown in the pictures.

The entire hotel was dirty, the lobby and rooms were smelling of bidis and pee.

I did not check in the hotel and called MMT cuatomer care to cancel and refund.

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I entered all the details for booking i also made the payment but the app showed transaction failed but the money got deducted from my account, and when i wished to raise concern it showed me failed to raise concern.

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip India reviews & complaints page 121

Payment deducted two times

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Rail ticket amount deducted but ticket not generated

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Money deducted but booking failed UPI

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Train self cancelled by company, no refund

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Money deducted without getting hotel booking

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Refund on credited

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Mmt not refunding convenience fee on cancellation of flight due to airline

Amount is not refunded.

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Profile edit not allowing mobile update

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Ticket not confirmed but money deducted from my account

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Deduction of money without booking

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Flight cancelled refund

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Refund not received which is supposed to happen by 29th august

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Amount debited from my bank account but booking failed

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Booking id NH7507259733650 - amount paid but Host denied the stay

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Money got deducted but no ticket is reflecting in the my trip option

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Refund not getting

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Refund not being processed by MakeMyTrip

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Refusing refund despite incorrect hotel pics and smelly rooms and lobby

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Transaction failed

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