MakeMyTrip India Complaints & Reviews

I have to book a South India Trip using Gift Card received from prvious year cancelled booking. My old MMT agent Tamanna Puri is not reachable as well as Mohith Menon who send me Gift Voucher is not responding to email. As per booking process I need to get the PIN to redeem the card from one of them.
I am unable to book my trip. Any other MMT agent is also not helping me in it. I am truly dissatisfied due this cold response from MMT.

Today ie 29th October i had to book flight ticket for two of relations for urgent travel to Jamnagar.Flight was AI647 to depart at 1100 hrs today itself.
At around 8am i started booking.There was lot of difficulty in booking.I came to payment stage.After i paid i did nt get the confirmation of ticket.It showed internet problem but my internet was working fine as i checked.So i thought booking is not through and i again went for booking.This time i got the booking through.But again due to server issue web check in was not taking place.Since time was short, i accompanied the passeger to the Airport.They got the Boarding pass with help at the Airport.I went to Air Indi a counter for refund of one booking.They said refund would be given by Make my Trip.On way from Airport to my home in Chembur Mumbai(one hour away) i tried contacting Make My Trip Cutomer Care but inspite of several efforts couldn`t get through.I cam home and again after several attempts and long waiting i got but she expressed her inabilty to resolve the issue
I am a long time user of Make My Trip ie about 15 yrs and i never had this kind of problem
I must get refund for following reasons
1.Since the names of passengers are the same then in second booking why didn`t point out that booking has already been confirmed
2.why so much delay in issuing Eticket/
3.why web checking not getting through if booking was confirmed
4.I tried to contact Make My Trip Customer Care but inspite of several attempts could not get through to them.Being on road couldnot request refund till i reached home
Booking IDs (I).NF2X4DHEAO30CN0H9987 PNR Y3GEK
(II)NF2CWV308G92PPDZ1836. PNR Y3GH1
(III) Passengers Mihir Kumar Jha and Sarita Jha
In view of the problems solely created by Sever issue of Make My Trip fare of Rs 8784/ should be refunded to me.If not refunded i will be constrained port out of Make my Trip.
Hope you will favourably resolve the issue and maitain lasting relationship with such old customer.
Uday Shankar Jha

I booked a train through Makemytrip and the price was 1861
Firstly, twice the amount of money was deducted i.e 3762
I got a refund of 1861 and it shows booking cancelled.
How can i get the full refund?

Hi, I had booked the flight from Muscat to Chennai on Apr 28th in Air India.
I called to Air India, they are saying since I booked thru travel agency only Make my trip has to refund the amount. I am not able to contact Make my trip thru either call or email. Also the details provided in the app is not sufficient. Please take necessary action and refund the amount immediately.it is almost 6 months

Hallo! This is to inform you that I booked Go First ticket for AIZAWL - KOLKATA for the 15th November, 2021. But unfortunately we came to know that there's no GoFirst services in Lengpui Airport, Aizawl. So, I want to know why you make available for ticket booking without really servicing in the area. This kind of thing (fraudulent?) can generate a great resentment.

Could you please refund the ticket fare?

Dear sir,
I have made my payment towards the purchase of air ticket GOI-DOH on 27th Oct'21 through Makemytrip, the amount has been debited from my account but I did not receive my ticket confirmation. I would humbly request to refund my money back to my account.

Dear sir,
I have made my payment towards the purchase of air ticket GOI-DOH on 27th Oct'21 through Makemytrip, the amount has been debited from my account but I did not receive my ticket confirmation. I would humbly request to refund my money back to my account, the details of transaction and my bank provided below.

E-ticket transaction reference: MAKEMYTRIP[protected]
Transaction Amount : (INR)15, 233.00
Date:27/10/2021 11:33 AM

A/c no: [protected]
Bank of India, Goa (Margao Branch)
Nelson Anthony DCosta

Reason for Refund Request* Flight was Cancelled by Airline, I've not received my refund waiting (2) two weeks, despite numerous calls and feedback forms. I was also asked to separately to call the airline to get my how am i suppose to call the for my refund this your job not my job . Every time I've called the customer care number, I get a different excuse. which made no sense at all. I'm extremely frustrated with this situation and I don't know what I'm supposed to do. I’m a student, make my trip customer care why you treating your customers with disregard. Not correcting issues, you guys creating and then not fully compensating fairly this is the worse experience I have ever face from make my trip

Hi,

I had put in a request to cancel only 1 passenger. But mmt cancelled the full booking.
I have 3 other passengers on the same booking, why did mmt cancel the full booking.

I am not able to speak to customwr care agent.
My PNR is YEGLUE, only cancellation was to be my ticket - Chetan Sadanand Shetty

(I have received an email from indigo stating that the entire booking has been cancelled.)

5th Nov - Mumbai to Mangalore

Pls call me on +[protected]
Chetan.[protected]@gmail.com

Dear sir,
I have made my payment towards the purchase of air ticket GOI-DOH on 27th Oct'21 through Makemytrip, the amount has been debited from my account but I did not receive my ticket confirmation. I would humbly request to refund my money back to my account.

Transaction reference: MAKEMYTRIP[protected]
My account number: [protected]

Name: Nelson DCcosta
email: [protected]@gmail.com

Hello
I have booked my flight from Cochin to Sydney on 27/10/2021. A sum of ₹1, 14, 177 was deducted from my account. But makemytrip didn’t send me any confirmation of my flight yet. Please do the needful to refund my money ASAP so that I can rebook my tickets.
There is no way of talking to a support staff which is highly pathetic.

First of all my hotel was not booked due to some glitch according to make my trip.And then make my trip said that refund will be issued within 2 working days.Make my trip is giving such bad experiences that I never expected.

I have made a flight booking thru MakeMyTrip with PNR Z0NRT for travel dated 2nd Jan 2022.

My Flight of 23:00 hours have been rescheduled to 7.30 am same day which is not accepted by me,

I am trying to get in touch with AIRINDIA as well MAKEMYTRIP and both are not able to resolve my query.

I would want the same flight of 23:00 hours on 2nd Jan 2022

Kindly help to resolve my issue

Milind Chavan
[protected]
milind.y.[protected]@gmail.com

My flight was been canceled by the airlines due to some operations reasons so I asked for refund but no one is helping me with it id *NN[protected]*

I AM ELANGOVAN LOGANATHAN WANT ACTIVATION OF MY TRIP MONEY.Due to financial constraints and lockdown, I was unable to make the EMI payment in time.Recently I cleared all my EMI overdues and want my trip money loan activated.Thank you.
Yours
DR.ELANGOVAN LOGANATHAN

Refund was not credited even after cancellation and no contact details available for the help

Hi i have cnx the flight tickets due to fever issue but amount is not refunded back to my account

application id [protected]

thanks

bala
[protected]

I booked 2 bus tickets through make my trip all process of booking done and payment by NetBanking also deducted but in end I didn't get tickets and shown me on screen that server has tired so I want to get my money 1936.78 / back in my account
For reference I attached a screenshot of money deduction by company

I have booked domestic flights through MMT using Trip Money option.
A cancellation on booking was done and a refund of eligible amount was done to trip money credits.
Now my EMI is still running though I am not travelling and do not hold an active ticket.

Hello,

My name is Manish Gupta this is my email id - [protected]@gmail.com and my contact number is -[protected]

I am facing issue with the redemption of my voucher from last 15 days I have contacted many times firstly my wallet balance of ₹5000 shows 0 which I have not used when I have contacted you first representative name miss Vanshika told me that she will escalate this issue and provide me this Reference No. NH[protected] for my voucher.
And told me that I need to send this number to your loyality team.

Then miss Manisha contacted me and told me that the voucher will be update for 10 days and not provide any mpin number so I can redeem the voucher .
Then Mr. Chandan contact me and told me that he will provide me mpin with in 10 minutes and no one contact me with mpin and now I am not able to redeem my voucher and 4 days are gone I have to plan a trip and your company continuously harrassing me this is very ridiculous behavior of your company and now I will sue your company and I will share this case all the social media and you know what is the power of social media.

Booking ID: NL[protected]

We are unable to travel as one family member is tested positive for Covid-19.
Have forwarded the medical documents for their reference as well.
MMT has notified the airlines and the airlines have already processed the refunds to the agency but the agency (MMT) is playing along by just sending generic templates.
I tried calling customer care, they only saw we will get back to you.
Have written multiple emails but no response
Very disappointed with the customer service.
These are the difficult times wherein MMT has to be courteous and helpful towards their customers instead of sucking our hard-earned money.