Submit a Complaint
Claimed

MakeMyTrip India Complaints & Reviews

www.makemytrip.com
2
Updated: May 7, 2026
Complaints 8212
Resolved
3076
Unresolved
5136
So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
MakeMyTrip India

MakeMyTrip India reviews & complaints page 127

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vtsainani
Aug 19, 2021
Report
Copy

Website: makemytrip

I have booked 2 tickets with you for self and wife from PNQ TO IXJ by Go First G8 176 & 209 on 16-17 Nov2021.
I now understand that G8 176 scheduled to depart from Pune at 2225 hrs on 16 Nov 21 cannot operate as there are airport restrictions at Pune airport after 2000 hrs.
Kindly re schedule me, Vinod Sainani and my wife Seema Sainaini by an earlier Go First flight at 1930 hrs from PNQ to DEL on 16 Nov21 to resolve the problem created by you in offering bookings for a non-operational flight.

I[censored]nable to do so please refund my entire amount for these 2 sectors for me and my wife.
Regards and Thanks.
MakeMyTrip India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Ritu Yadav 1010
    Aug 19, 2021
    Report
    Copy

    Unable to Login Account and no customer support

    My registered mobile number with MYBIZ account at MMT is now deactivated. Even if I have email id and password I cannot login to my account as Login required OTP sent on mobile number. My refund was credited in MMT wallet due to flight cancelled because of COVID. I tried several times contacting customer services, all they have done is put the query on the robot which send me same message again and again. MMT Team, Yes, I know the refund...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    T
    [email protected]
    Aug 19, 2021
    Report
    Copy

    Hi this is tharunkumar yesterday I tried to book flights tickets but payment failed and money was deducted from my account can we please help me out
    MakeMyTrip India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      Ishit100
      Aug 18, 2021
      Report
      Copy

      I booked a flight on 14th of August for 24th of August, New Delhi to Ranchi... My first payment had some error... But the payment got deducted. I booked with another method thinking I will receive the earlier money soon... But haven't received anything as of now...
      MakeMyTrip India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        SACHIN GODBOLE
        Aug 18, 2021
        Report
        Copy

        I have booked krishna residency(homestay), Pachmari Madhaya Pradesh on 14 august 2021 through make my trip. booking was showing confirmed as my 1354 Rs deducted from my account but when I went to hotel krishna Residency(Homestay) they denied to check in as they said hotel are already full how u get confirmed. They said request money from Make my trip.

        Kindly give my money back(Rs.1354)
        MakeMyTrip India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Saurabh singh rajput 786
          Aug 18, 2021
          Report
          Copy

          Address: G76 cpm colony jk paper mill ukai songadh surat gujatat

          Without any tickets confirmed money deducted
          MakeMyTrip India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vamsi Parvataneni
            Aug 18, 2021
            Report
            Copy

            My Name is VAMSI KRISHNA PARVATANENI, I was booking Vijayawada to delhi flight from MakeMyTrip app On 18th August 2021. I used SBI UPI gateway for payment.
            While making bookings through the MakeMyTrip app, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed.
            It failed to booking tickets but deducted an amount of Rs.11704/- with transaction number: UPI/DR/[protected]/makemytrip/ICIC/makemytrip/Pay.
            I tried to call customer care but there is no use.
            Hence I am paid another time with same UPI gateway, then the ticket was booked.

            In this Context I am requesting you to return the amount Rs.11704/-
            MakeMyTrip India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              nairroopeshrn
              Aug 17, 2021
              Report
              Copy

              I still havent recd refund for Jet Airways flight which never took off.
              MakeMyTrip India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Arup Kumar Mitra
                Aug 17, 2021
                Jul 2, 2023
                This thread was updated on Jul 2, 2023
                Report
                Copy

                I was doing flight booking in makemytrip website. Money, amount of Rs: 24865 got deducted but unfortunately ticket booking was unsuccessful with the error message (Attached screenshot: error_msg.jpeg). Till now amount is not refunded in my account. I have contacted my bank, from bank end payment is successful and the transaction id:[protected]

                I have wrote mail to makemytrip customer support and tried to reach over customercare phone call but didn't get any reply on this.

                Could you please help me on this?
                MakeMyTrip India customer support has been notified about the posted complaint.
                View replies
                same thing happened with me today
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  I
                  Ishu Bhatt
                  Aug 17, 2021
                  Report
                  Copy

                  I Booked a Rail ticket on 19 Jul. 2021. The Booking is failed due to some technical Glitch. And money is deducted from account. And it is showing that refund is credited by 20-21 Jul.
                  And Now it is showing refund is processed. And my money is not came in my account.
                  Pls resolve this issue.
                  Booking ID-NR[protected]
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Prashantarya747
                    Aug 17, 2021
                    Report
                    Copy

                    The airline had cancelled my booking and have processed my refund to MakeMyTrip. I have received an email from the Airline confirming the same. MakeMyTrip is not processing the refund into my account.

                    MakeMyTrip application has mentioned that I am ineligible for a refund.

                    PNR DDNS5U

                    Regards,

                    Prashant Arya
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Prakash Shahi
                      from Pandua, West Bengal
                      Aug 17, 2021
                      Report
                      Copy

                      Address: Jyotinagar

                      I paid Rs. 1430.09 on dated 14 Aug 21 which was Saturday from my bank account for a booking and makemytrip tells me that the transaction has not gone through, and has not provided any transaction ID or confirmation. The amount has been deducted from my bank account, though.
                      Dear Customer, Thx for INB txn of Rs.1430.09 frm A/c X3774 to MakeMyTrip. Ref IGALTNLGY4 on 14Aug21.
                      But till nw deducted amt nt yt credited in my bnk acc due 2 which i was nt able 2 proceed further to book a ticket frm Ghy to Kolkata.
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chaoba Singh
                        Aug 17, 2021
                        Report
                        Copy

                        Website: Make My Trip

                        Air ticket purchased from Make My Trip --from Imphal to Kolkata for 15 April 2020, PNR--OGR8XS, E- Ticket No OGR8XS. For two adults may please be refunded as the flight was cancelled due to pandamic. Your earlier action will be highly appreciated.

                        Yours faithfully
                        Moirangmayum Chaoba Singh
                        [protected]@gmail.com
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Prathamesh Savoiverekar
                          Aug 17, 2021
                          Report
                          Copy

                          Its regards to my Booking ID – NF[protected]
                          Airlines PNR - Q1QPJB

                          The process of refunding the Credit amount of Rs 13559. 00. to mine original mode of payment in 5 - 7 days Is not been processed yet. It's almost a year now. Flight has been canceled by Airlines.

                          Reference No.[protected]
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ranjit97
                            Aug 16, 2021
                            Report
                            Copy

                            I have booked the tickets through MMT to Guwahati round trip(28.03.20-01.04.20), vide booking Id NF[protected]. The flights were cancelled due to national lockdown owing to COVID. Partial refund was provided but Rs. 11148 has not been refunded till date, though more than a year passed. I have complained to website telephonically through costumer care numbers but nothing moved yet. If it is not resolved, I will go Consumer court for delay and harassment by website.
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sivaramandurai
                              Aug 16, 2021
                              Report
                              Copy

                              I'm Sivaraman. I was recently paid amount INR 50749 today[protected] toward tour package purchase at MakeMytrip. Payment triggered through makemytrip website but due to technical issue I did not see the payment completion page and amount was detected from my account but amount not received to beneficiary account (MakemyTrip). Can you please look this issue as soon as possible.

                              Please cancel the transition and revert back the amount to my original account.
                              No use of doing payment now because tour package price may vary in case of late payment.
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Abhitosh Yadav
                                Aug 16, 2021
                                Report
                                Copy

                                Address: Kolkata

                                I made a booking through Make my trip with full payment. When my parents reach to property then receptionist did not allow for check in. They was asking for vaccination. But before the check in when my parents reach to hotel one of the hotel staff already informed that if you have made the full payment they will not allow you for check in.

                                and the same property is allowing for check in at the same time without any vaccination, without any RT PCR, if we are paying in cash.

                                now I am not even getting any refund for my booking.

                                Currently I am travelling out of country so it is not possible to make a call from my Registered mobile no. my alternative contact no. is +[protected]. My booking details has been attached.

                                kindly look into the matter
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                View replies
                                I booked a room but the Hotel denied the check-in as I was stayed there earlier. What was the reason that for. While I was visiting with my husband. I don't think so there should be an issue. But they said No! We can't check-in and no refund for the same.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  Vikramp97
                                  Aug 16, 2021
                                  Report
                                  Copy

                                  I have booked direct flight from patna to bangalore to travel on[protected]. but they have reschedule this travel with below details.
                                  Patna -- New Delhit
                                  New Delhi -- Bangalore
                                  Journey date[protected]
                                  Duration -- 12 hrs approx.

                                  how they can reschedule this travel without customer confirmation.
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Abha89
                                    Aug 16, 2021
                                    Report
                                    Copy

                                    I was booking a flight from New Delhi to Bangalore for 2 adults on Aug 16, 12:30 PM IST. The amount of 15440 has been deducted from my account but i didn't receive the tickets. Please let me know if the amount shall be credited back automatically in my account
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      naman bichpuriya
                                      Aug 16, 2021
                                      Report
                                      Copy

                                      Address: Make my trip

                                      I had booked a hotel on 16/08/2021 using Makemytrip application for which the amount of Rs 3572/- had been deducted but no booking is showing.
                                      The payment reference number is IGALTTIEV9 on 16Aug21.
                                      MakeMyTrip India customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Recent comments

                                        Need refund
                                        AR
                                        Arshiparbin
                                        Refund still pending from Makemytrip.com.
                                        AB
                                        AbbdulQadeerKhan

                                        Related businesses

                                        Air India Express
                                        1
                                        (685)
                                        HappyEasyGo
                                        1
                                        (1551)
                                        Easy Go Trip
                                        1
                                        (80)