MakeMyTrip India Complaints & Reviews

We booked aroom in Eros hotel nehru place in New Delhi, first of all we had to wait for half an hour for the bell boy to carry our luggage. When we entered room, it was damp and full of foul smell that was unbearable, on complaining we were shifted from worst room to worse room.
The experience is pathetic and undesirable

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I am trying to change my travel dates for my upcoming flight w. It has been showing technical errors again and again, and not allowing me to change the dates. I do not know whom to contact or how to. there is no information on the website regarding that.

Please respond as soon as possible on how I can change these dates and please clear the technical issue..

Kind Regards,
Nipun Goel

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Address: 'Villa Amor', Nagaly Hills Colony,Donapaula, Goa 403004

My ticket had some mistakes in my name even after i gave my full name and surname. When requested both online and on maemytrip Aa, its not been resolved.
Please see into the matter request airlines to allow me to use that ticket.
Booking ID: NF[protected]
PNR: ZC2LK
Ticket No:098-[protected]
Name on the ticket: Fernandes Fernandes
Given whilst booking: Philomena L D Fernandes

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Hi,

I had booked a room in adayar anada bhavan for 23/07/2021 and payment was done successfully. But the hotel is not open and we had to kook for an alternate option. Could you please refund the amount.

Regards,
Chitra

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C

[email protected]

Jul 27, 2021

can you please provide an update on this issue?

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I booked 3 flight at 10th July but unfortunately I need to cancel all my booking after cancellation they say after 7-8 days you get money but till I not received money

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My ticket booking process is pending due to some network problem but my payment deduct and ticket booking time out

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Hi..I have booked my international flight ticket and then I cancelled it later but it's almost more than 5 months but did not get refund.. please help on this.
My booking id is : NN[protected]

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Dear Team,
Recently, I paid 1520 Rs to MakeMyTrip for booking bus ticket using Amazon UPI transaction (HDFC account number 405988xxxxxx5585). Transaction failed but amount is deducted from my HDFC bank account. After that, I paid again for booking bus ticket. While I check my bank statement, amount deducted two times. Transaction failed amount ₹1520 still not return back my account. Please check and revert my money back as early as possible.

Transaction detail
Amount: 1520
Transaction Time: 14 Jul 2021/ 06:09 AM
Bank Transaction Ref ID:[protected]

Account Holder: M ASIK RAHMAN
Account Number: [protected]
IFSC: HDFC0000407
Branch: PONDICHERRY MAIN BRANCH
MMID:9240146

Mobile Number: [protected]
Email: m.[protected]@gmail.com

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Jul 28, 2021

Updated by M. Asik Rahuman Dear Team,
Recently, I paid 1520 Rs to MakeMyTrip for booking bus ticket using Amazon UPI transaction (HDFC account number 405988xxxxxx5585). Transaction failed but amount is deducted from my HDFC bank account. After that, I paid again for booking bus ticket. While I check my bank statement, amount deducted two times. Transaction failed amount ₹1520 still not return back my account. Please check and revert my money back as early as possible.

Transaction detail
Amount: 1520
Transaction Time: 14 Jul 2021/ 06:09 AM
Bank Transaction Ref ID:[protected]

Account Holder: M ASIK RAHMAN
Account Number: [protected]
IFSC: HDFC0000407
Branch: PONDICHERRY MAIN BRANCH
MMID:9240146

Mobile Number: [protected]
Email: m.[protected]@gmail.com

Please update the status of the my complaint...

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Sir,
While booking a ticket from ahmedabad to kolkata via flight the money has been deducted but ticket has nor been booked. Rs 10827 has been deducted. Please refund the amount.

+1 photos

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Jul 27, 2021

Updated by rsh19 It's been more than 2 days but still no reply.Neither have I got any refund in my account as ticket has not been booked.

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Booking id AD[protected]

Dear Team

DID not get any revert. Request you to pls support in resolving the issue as back timings booking can not be done there must be some barriers to the same.

I made booking on 20th July after 7:30 pm through mmt for make my day at crown plaza mayur vihar but mistakenly i have selected wrong date.i need booking for 21st July but mistakenly selected 20th July. But it was showing timings 10 am to 5 pm-20th july along with lunch(at the time of booking hotel timings already lapesd) .so kindly help and shift the date to some other date or refund the amount. I made booking after 7 pm dated 20th July and it fetch the date however timings for deal already lapsed

I was coordinating with help desk since morning but initially they said they will provide me with resolution thn they said that concerned team denied as there will b no amendment/cancellation as per hotel policy

But i have made booking through mmt and it fetch back timings booking which is not right and not get any revert till yet

Pls support for the same. Either refund or adjust the same

I will be really thankful to you

+1 photos

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Jul 22, 2021

Updated by Chahat Dhawan Booking id AD[protected]

Dear Team

DID not get any revert. Request you to pls support in resolving the issue as back timings booking can not be done there must be some barriers to the same.

I made booking on 20th July after 7:30 pm through mmt for make my day at crown plaza mayur vihar but mistakenly i have selected wrong date.i need booking for 21st July but mistakenly selected 20th July. But it was showing timings 10 am to 5 pm-20th july along with lunch(at the time of booking hotel timings already lapesd) .so kindly help and shift the date to some other date or refund the amount. I made booking after 7 pm dated 20th July and it fetch the date however timings for deal already lapsed

I was coordinating with help desk since morning but initially they said they will provide me with resolution thn they said that concerned team denied as there will b no amendment/cancellation as per hotel policy

But i have made booking through mmt and it fetch back timings booking which is not right and not get any revert till yet

Pls support for the same. Either refund or adjust the same

I will be really thankful to you

Jul 22, 2021

Updated by Chahat Dhawan Still not resolved

Jul 22, 2021

Updated by Chahat Dhawan I have been following up with mmt support number since yesterday and they said they have escalated the issue to concerned team. I have mailed also to id also given on portals but still no revert received

Issue is still not resolved I have paid amount and they are not ready to either refund or adjust when mmt and their portal is at fault ans they took Back date booking which was already expired at the time to booking

Pls resolve

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Address: Nagpur

From last 20days I haven't received my refund and you said I will recieve an respond through mail that also I haven't received please see to it or else I will complaint to consumer court the fraud which your company is doing making fool to the customers .

MakeMyTrip India customer support has been notified about the posted complaint.

Jul 24, 2021

Updated by Sid dhant Please reply I want my refund back asap

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Address: C6/130 awas nagar dewas m.p

Hi this is complain against I have booked a ticket on 7 may dubai to india airindia it is automatically cancel but still I have not received refund I have already call many times airlines they always saying you book travel agent so you contact there but make by trip not helping anything so please help me I am waiting for my refund amt

+1 photos

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Aug 06, 2021

Updated by Prad10 Still not received such a worst side don't book anyone this side

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I booked a flight on call with MakemyTrip call support. Due to travel ban, flight was canceled and I couldn't travel. I talked to customer support before the departure date and they said that I can take refund or reschedule later. But now I am not able to connect to them through any medium. There is no reply to mails.

I have my booking confirmation receipt.

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This complaint is regarding the misbehaviour done by one of the call operator of mmt around 8:17 am.

I went to mmt customer support number for enquiry about flight cancellation refund process for booking id(NF[protected]) with PNR number(NRWMFE).

I was referred to the number ([protected]) to make further enquiry.
The operator started using vulgar words and start demeaning me. I recorded the audio of the call before disconnecting. We have the audio of the call where operator was using vulgar and abusive words which are very very offending.

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I booked my tickets with 05 Personsby Booking id NF[protected] and Flight not operational by Airline. I had requested for refund 11 Aug 2020. After 06-07 Month in Jan 2021 Make My Trip approved my refund request. But they refunded only for 02 persons. We Just received the amount @ 3676/- in my a/c after so much struggle but the actual price of 02 Tickets was @ 4274/- . They deduct the amount @ 673/- as convince fees. I ignored it and waited for next refund of 03 persons approx. @ 7000/- . They gave me the time till 15 July 2021. but now i got notification your refund will be initiate in 13 Oct 2021. I am not understanding how much time they will take. They are still taking there convinces fees than what the staff shortage means ?

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Address: Noida

I had booked a flight from chennai to Ahmedabad for 18th April 2020 and paid rs 5967/- (including convenience fee of 598)
The airline has refunded rs 5656/- but I have received only credit of Rs 5156/- from makemytrip on 18th may 2021
A total of 811/- has been deducted by MMT for no reason. When airline has refunded 5656/- why should MMT deduct a further 500/- from this?

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H

hkshastry

Jul 21, 2021

Booking id is NF[protected]

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I had booked an indigo flight from Goa to bangalore on makemytrip app. And I was charged on the app for the seat selection. While I was about to do the web check in, the flight was a smaller (ATR) and did not have the row which I booked for. And I had to pay the seat selection fee again on indigo website. There is No way to get hold of a makemytrip executive to talk to about this.

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My car booking Id is NC[protected] in the name of Siladitya Sengupta. However, I am unable to upload pick up address for my MMT car booking from Faridabad to Delhi airport on 23/07.2021in the link given by you. After lot of effort I could get the connection of your customer care but they are of no use in helping me modify the pick up address.
My pick up address is:

L-140, New Industrial Township, NIT-5, Faridabad 121001
Kindly change the pick up address accordingly for my car booking on 23rd.

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Dear Suresh,

Greetings from MakeMyTrip!

With reference to your MMT Booking ID IN1B[protected] for travel, our records indicate that you have raised a query regarding the Refund. As per our team revert there is a mismatch with the IFSC code. Kindly share us the details once again .

Beneficiary Name:
IFSC Code:
Bank Name:
Account Number:
Branch Address:

For...

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I cancelled a flight ticket, MMT app shows amount refund from cancellation is in your MMT Wallet.But in wallet balance amount shows 0.

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip India reviews & complaints page 129

Poor hotel quality

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No customer Support staff for fixing technical error and not able to change flight dates

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Surname twice as my name in the ticket

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Room booked but the hotel is closed

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Not refunding amount

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Transaction deduction

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Refund amount pending

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Amount deducted but transaction declined amount didn't refunded

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Money rs 10827 deducted but ticket not booked

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Took Back date/timings booking

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Refund not received from last 20 days

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Very bad service refund not received

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Refund for my flight ticket with Booking Id: IN1B1606283366464

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Misbehaving

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No refund last 01 years

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Convenience fee and service charge during lockdown

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Charged twice for seat selection on flight

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Unable to upload pick up address for my MMT car booking from Faridabad to Delhi airport on 23/07.2021

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Reference No. 12453853036422592

Complaining about refund not showing in MMT wallet

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