MakeMyTrip India Complaints & Reviews

I booked a flight on call with MakemyTrip call support. Due to travel ban, flight was canceled and I couldn't travel. I talked to customer support before the departure date and they said that I can take refund or reschedule later. But now I am not able to connect to them through any medium. There is no reply to mails.

I have my booking confirmation receipt.

This complaint is regarding the misbehaviour done by one of the call operator of mmt around 8:17 am.

I went to mmt customer support number for enquiry about flight cancellation refund process for booking id(NF[protected]) with PNR number(NRWMFE).

I was referred to the number ([protected]) to make further enquiry.
The operator started using vulgar words and start demeaning me. I recorded the audio of the call before disconnecting. We have the audio of the call where operator was using vulgar and abusive words which are very very offending.

I booked my tickets with 05 Personsby Booking id NF[protected] and Flight not operational by Airline. I had requested for refund 11 Aug 2020. After 06-07 Month in Jan 2021 Make My Trip approved my refund request. But they refunded only for 02 persons. We Just received the amount @ 3676/- in my a/c after so much struggle but the actual price of 02 Tickets was @ 4274/- . They deduct the amount @ 673/- as convince fees. I ignored it and waited for next refund of 03 persons approx. @ 7000/- . They gave me the time till 15 July 2021. but now i got notification your refund will be initiate in 13 Oct 2021. I am not understanding how much time they will take. They are still taking there convinces fees than what the staff shortage means ?

I had booked a flight from chennai to Ahmedabad for 18th April 2020 and paid rs 5967/- (including convenience fee of 598)
The airline has refunded rs 5656/- but I have received only credit of Rs 5156/- from makemytrip on 18th may 2021
A total of 811/- has been deducted by MMT for no reason. When airline has refunded 5656/- why should MMT deduct a further 500/- from this?

I had booked an indigo flight from Goa to bangalore on makemytrip app. And I was charged on the app for the seat selection. While I was about to do the web check in, the flight was a smaller (ATR) and did not have the row which I booked for. And I had to pay the seat selection fee again on indigo website. There is No way to get hold of a makemytrip executive to talk to about this.

My car booking Id is NC[protected] in the name of Siladitya Sengupta. However, I am unable to upload pick up address for my MMT car booking from Faridabad to Delhi airport on 23/07.2021in the link given by you. After lot of effort I could get the connection of your customer care but they are of no use in helping me modify the pick up address.
My pick up address is:

L-140, New Industrial Township, NIT-5, Faridabad 121001
Kindly change the pick up address accordingly for my car booking on 23rd.

Dear Suresh,

Greetings from MakeMyTrip!

With reference to your MMT Booking ID IN1B[protected] for travel, our records indicate that you have raised a query regarding the Refund. As per our team revert there is a mismatch with the IFSC code. Kindly share us the details once again .

Beneficiary Name:
IFSC Code:
Bank Name:
Account Number:
Branch Address:

For...

I cancelled a flight ticket, MMT app shows amount refund from cancellation is in your MMT Wallet.But in wallet balance amount shows 0.

This complaint is regarding a bus ticket booked from Delhi to Manali for the date 8th july 2021, ticket no.[protected], bus operator : HRTC.
we booked the ticket of an ordinary bus instead of volvo, so we initiated cancellation immediately after booking. The online page for cancellation was not working, so we made several calls for cancellation. Every time we cancelled the ticket through the given customer care number a message would be sent from the customer care but no information regarding the cancellation was provided. This is absolutely fraudulent behaviour. We tried to connect to a customer support executive, message was given that they we'll reach us. No contact has been made till date. what is the purpose of electronic cancellation through calls if there is no guarantee. we expected a refund with minimum cancellation charges as we initiated complaint within the time frame given for cancellation. also we believed that the tickets were cancelled so we had booked other tickets for the same trip.

Amount not show in wallet

I tried to book a hotel in Bengaluru from 8th-11th August, 2021 from MMT website. I paid through UPI...my money 11, 370 got deducted but booking showed unsuccessful. I tried to reach MMT through customer care number but the service is utter nonsence as I could not reach any executive. What am I suppose to do?? Such a big name but so poor standard of customer service...!!!

Please refer to looking ID: NF[protected].
Airline autorefund amount o[censored]nused flight ticket during last pandemic is not credited back to my bank account.
Why it is still withhold by MMT.

Please credit back the refund amount along with the interest of delayed period without any further delay.
Rgds.
Chandramani Kumar
[protected]

I have been trying to book a train ticket from Bhopal to banda. Since there are 10 to 12 waitlisted people, I went for the confirmed ticket option and paid extra money. However the booking got failed three times due to some technical issue on MMT and the amount got deducted. I understand that the amount will be refunded but I want to get to know when I can book a ticket without it getting failed.

Being a college student, I can't afford to get stuck in a place. Neither do I have enough money to keep on trying for failed bookings. Just let me know when can I book a ticket on MMT.

I booked tickets on Indigo thorough mmt but due to lockdown tickets has been cancelled.
Indigo refunded Rs 4600 around but MMT refund me only Rs 460.

Booking ID NF[protected]
Kolkata to Vishakhapatnam, INDIGO AIRLINES on 23rd Oct'2020.
Due to COVID-19 Lockdown problem flight has been refunded directly from INDIGO Site on 16th Sep'2020. The detailed status is --

Refund Status - Total Refund Processed: ₹ 2035

Booking for 3 passengers was cancelled. A refund of ₹ 2, 034 has been processed.
Booking cancelled on 16 Sep 2020, 15:00br...

I recently booked a journey from pune to jaipur vide PNR no. LS35HR for dated 24/7/20121 by Indigo. after receiving message of diversion of the flight we cancelled the flight directly through Indigo airline website...
For refund of the same they asked us to contact makemytrip. When we contacted the Makemy trip customer care toll free no. [protected] the agent redirected the call to payment section...While talking to the concerned person the phone got disconnected and someone called back saying he was from makemytrip payment section from a private no. [protected]...
the person told us to download the app anydesk...after arguing with him why do we need it he said that our refund has gone to hold so we have to file for the refund from through this app...
he then asked us to fill in date of booking ...the date of journey the amount to be transfered... so on ... Then when he asked us for the details of the card... we suspected this was a fraud call ...so we cut the call and blocked the phone number but before we could take action transactions amounting to Rs 68, 000 got debited in stages...
We suspect the involvement of one of your employees...We ask you to take action for the same... we have already launched an investigation with the bank and the local police and they might contact you regarding the same. This is apart from the Rs. 21, 032 refund that we have requested through the app for the journey. Please look into the matter and contact us with a solution.

Hi,

I booked a round trip ticket in MakeMyTrip. They refunded due to COVID cancellation to the makemytrip wallet. I selected in the app to transfer it to my account but I did not get. After months of follow-up, I got half of the refund but they did not send other half of the money.
Even after so many emails and calls and online requests. Kindly help.

Booking ID NF[protected]

Hi I received Watsapp message as “ ur credit limit is activated 10000 from Trip money since i didn’t raised Any request on this
Kindly please deactivate my account

Hi I received Watsapp message As “ your credit limit 10000 is activated” from the Trip money since I didn’t raised any request for activation
Kindly please deactivate my account

Hi sir, I booked a flight for July 10th from
Coimbatore to chennai. I cancelled the ticket due to medical emergency and I requested for refund still now it’s not reflected in my original source method of payment
PNR FPS8YK
Since this is the first Iam booking kindly please refund my amount