MakeMyTrip India Complaints & Reviews

My Name is VAMSI KRISHNA PARVATANENI, I was booking Vijayawada to delhi flight from MakeMyTrip app On 18th August 2021. I used SBI UPI gateway for payment.
While making bookings through the MakeMyTrip app, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed.
It failed to booking tickets but deducted an amount of Rs.11704/- with transaction number: UPI/DR/[protected]/makemytrip/ICIC/makemytrip/Pay.
I tried to call customer care but there is no use.
Hence I am paid another time with same UPI gateway, then the ticket was booked.

In this Context I am requesting you to return the amount Rs.11704/-

I still havent recd refund for Jet Airways flight which never took off.

I was doing flight booking in makemytrip website. Money, amount of Rs: 24865 got deducted but unfortunately ticket booking was unsuccessful with the error message (Attached screenshot: error_msg.jpeg). Till now amount is not refunded in my account. I have contacted my bank, from bank end payment is successful and the transaction id:[protected]

I have wrote mail to makemytrip customer support and tried to reach over customercare phone call but didn't get any reply on this.

Could you please help me on this?

I Booked a Rail ticket on 19 Jul. 2021. The Booking is failed due to some technical Glitch. And money is deducted from account. And it is showing that refund is credited by 20-21 Jul.
And Now it is showing refund is processed. And my money is not came in my account.
Pls resolve this issue.
Booking ID-NR[protected]

The airline had cancelled my booking and have processed my refund to MakeMyTrip. I have received an email from the Airline confirming the same. MakeMyTrip is not processing the refund into my account.

MakeMyTrip application has mentioned that I am ineligible for a refund.

PNR DDNS5U

Regards,

Prashant Arya

I paid Rs. 1430.09 on dated 14 Aug 21 which was Saturday from my bank account for a booking and makemytrip tells me that the transaction has not gone through, and has not provided any transaction ID or confirmation. The amount has been deducted from my bank account, though.
Dear Customer, Thx for INB txn of Rs.1430.09 frm A/c X3774 to MakeMyTrip. Ref IGALTNLGY4 on 14Aug21.
But till nw deducted amt nt yt credited in my bnk acc due 2 which i was nt able 2 proceed further to book a ticket frm Ghy to Kolkata.

Air ticket purchased from Make My Trip --from Imphal to Kolkata for 15 April 2020, PNR--OGR8XS, E- Ticket No OGR8XS. For two adults may please be refunded as the flight was cancelled due to pandamic. Your earlier action will be highly appreciated.

Yours faithfully
Moirangmayum Chaoba Singh
[protected]@gmail.com

Its regards to my Booking ID – NF[protected]
Airlines PNR - Q1QPJB

The process of refunding the Credit amount of Rs 13559. 00. to mine original mode of payment in 5 - 7 days Is not been processed yet. It's almost a year now. Flight has been canceled by Airlines.

Reference No.[protected]

I have booked the tickets through MMT to Guwahati round trip(28.03.20-01.04.20), vide booking Id NF[protected]. The flights were cancelled due to national lockdown owing to COVID. Partial refund was provided but Rs. 11148 has not been refunded till date, though more than a year passed. I have complained to website telephonically through costumer care numbers but nothing moved yet. If it is not resolved, I will go Consumer court for delay and harassment by website.

I'm Sivaraman. I was recently paid amount INR 50749 today[protected] toward tour package purchase at MakeMytrip. Payment triggered through makemytrip website but due to technical issue I did not see the payment completion page and amount was detected from my account but amount not received to beneficiary account (MakemyTrip). Can you please look this issue as soon as possible.

Please cancel the transition and revert back the amount to my original account.
No use of doing payment now because tour package price may vary in case of late payment.

I made a booking through Make my trip with full payment. When my parents reach to property then receptionist did not allow for check in. They was asking for vaccination. But before the check in when my parents reach to hotel one of the hotel staff already informed that if you have made the full payment they will not allow you for check in.

and the same property is allowing for check in at the same time without any vaccination, without any RT PCR, if we are paying in cash.

now I am not even getting any refund for my booking.

Currently I am travelling out of country so it is not possible to make a call from my Registered mobile no. my alternative contact no. is +[protected]. My booking details has been attached.

kindly look into the matter

I have booked direct flight from patna to bangalore to travel on[protected]. but they have reschedule this travel with below details.
Patna -- New Delhit
New Delhi -- Bangalore
Journey date[protected]
Duration -- 12 hrs approx.

how they can reschedule this travel without customer confirmation.

I was booking a flight from New Delhi to Bangalore for 2 adults on Aug 16, 12:30 PM IST. The amount of 15440 has been deducted from my account but i didn't receive the tickets. Please let me know if the amount shall be credited back automatically in my account

I had booked a hotel on 16/08/2021 using Makemytrip application for which the amount of Rs 3572/- had been deducted but no booking is showing.
The payment reference number is IGALTTIEV9 on 16Aug21.

I had booked the ticket for 20 August 2021 on 15 July 2021 but I got the call from MMT agent cancelling my ticket and process the refund without providing me any detail or any option and cut the call immediately. since then I am continuously trying to contact the MMT but have not been able to contact them. I have called more than 50 times but nobody answering the phone and the call got disconnected.
When I raised the concern with go air Airlinr they told me that your travel agent told us that you chose to cancel the ticket which is completely wrong and it is not a good thing to manipulate the customer.
I have faced the same situation in July month also.
I booked the ticket on 15th July and it cost me approx 3000 and now if I book another ticket in another airline it will cost me approx 6500/- while I would be receiving the refund of Rs. 3000/-. So why would I have to bear this expenditure for your fault?
Kindly contact me as soon as possible and shift my journey or book a ticket to any other airline either on the same day (20.08.2021) or at max the next day (21.08.2021).
My booking ID is NF[protected]
PNR No: BCRJNK
Kindly look into the matter and resolve the issue at the earliest. otherwise, I will be forced to register a complaint to higher authorities or the govt. officials and will take legal action if required. you cannot make us fool again and again.
Let me make this thing crystal clear that I have neither given my permission to cancel my ticket nor I have cancelled my ticket so please look into this at the earliest as I have to go to Jaipur as scheduled.

I had booked plane ticket from madurai to Mumbai and a taxi from Mumbai airport to thane for which MakeMyTrip had deducted the charges. Now after arriving to airport your taxi with meri cabs did not arrive and they said there is no taxi available so I should cancel the ride. They were not ready to arrange any taxi and adviced me to complain to MakeMyTrip as it was not their problem.
I tried to cancel the trip but your aap was not allowing me to do the same and in few minutes your app was showing that my ride is completed without providing any service.
I fail to understand when the bookings were made two days prior and you had debited the money why there was no taxi provided.
Why there is no support from your team when there is no service and we are stuck in a new place.
I want my money to be returned immediately with a written reply why my taxi had not arrived.

Anyway the 1st booking of bus ticket is done
any hope to get back that offer discount?

I have booked online cab service from Bangalore airport to to my hotel within Bangalore city
No cab was provided to me on 13 th August at 6 pm
No driver details or cab details was provided to me at the stipulated time
I took my own cab
Looking for my refund

And ironically I have recived the receipt from mega cabs

Dear Sir/Madam,

This is in reference to an airline ticket booked through MakeMyTrip mobile application dated 06 Aug, 2021, reference Booking ID:- NF[protected]. The ticket is booked for 2 Pax from the list of passengers name stored in the database of Makemytrip application. To our surprise we found one the passenger name reflecting in the ticket shows Salutation "Mrs" in First Name.

On the same date 06 Aug, 2021 at 111:18 AM, we have raised a concern for Name change. However, it took them 24Hrs(next day 06 Aug, 2021) to call me back without any resolution stating that the timeline for free cancellation of the ticket is over. This is completely ridiculous statement and poor customer service from Makemytrip team. I have all the relevant call recordings for the conversations with Makemytrip team. In one of my conversation I have been assured by Mr. Vishal Kumar(supervisor) that the concern has been escalated to the technical deepartment for checking of time stamp regarding raising of Name change request and the call back done by the Makemytrip team.

Post this until today 14 Aug, 2021, I haven't received any call back nor they have the courtesy to keep their customer informed about the progress on the escalated concern. Finding no response I connected with Makemy trip customer care on [protected], Ms. Pallavi(supervisor) after wasting about 30 minutes of time over the call, was unable to provide any resolution except the mundane protocol speech that "our team is currently investigatiing the concern and they needs more time".

The support provided by the Makemytrip customer service team was so pathetic and beyond my words to comprehend the amount of anguish it has caused me during my conversation with them explaining my simple concern for a resolution. I believe had they contacted me back on realtime basis, the issue would have been resolved on day 1 itself.

Now with every passing day the cost of booking new airline ticket are increasing rapidly. Hence I look forward to a prompt response with a quick resolution of arranging new ticket for 2 pax on the same day of travel for the same destination.

Note: All relevant recordings of the interaction with Makemytrip team can be provided as and when required to substantiate my concern.

I had a flight from Mumbai to Ahmedabad on 12th august 2021 (PNR TISBYF, and a flight from ahmedabad to Kolkata on 13th August 2021 (PNR FFWZSL). When I web checked in on 11th August 2021, I paid Rs 150 for the PNR TISBYF and Rs 150 for PNR FFWZSL, for getting preferred seats. However, the invoices generated by makemytrip does not reflect this Rs 150 seat charge, on both the invoices for the 2 flights. I requested Makemytrip (request id:[protected] for the updated invoices on 11th August 2021. the customer service executive assured me that someone will get back to me within 24-48 hours. But till date, neither has anyone contacted me, nor have I received the updated invoices with the seat charges being reflected.