MakeMyTrip India Complaints & Reviews

Hi,

I am using MMT for the past many years, I lost my phone sometime back and now when I am trying to change my mobile number then to my surprise there is no such option!
Can anyone tell me how can I get my new number registered?

Pravesh Kumar and Priyanka Gupta both are from Make My Trip customer support and both have told me lies and scammed me.

Here are the lies which have been exposed by the Airlines and the Hotel admin.

Lie number 1. Air India airlines will never issue a refund. They are known for not refuding peoples' money.

Truth: I spoke to Air India support and they initiated the refund process within 48 hours and said refund amount will be sent to Make My Trip agency.

Lie number 2: The hotel is refusing to refund the amount.

Truth: Hotel cancelled booking months back due to coronavirus 2nd wave in India. The money was sent to Make My Trip agency.

Lie number 3: The third lie was that we have to travel before 30th September because the airlines (Air India) has told so.

Truth: The airlines never told such stuff, confirmed with their support.

Lie number 4: Priyanka Gupta said, September 17th is one of the peak dates for air travel in India and we should travel on 1st September to reduce the air travel fare.

Truth: Checked the ticket prices and to my shock, the travel fare are exactly same for Sept 1 and 17th Sept.

Apart from this, they increased the total package amount from Rs 57, 000 to more than Rs 80, 000 just because I tried to change the dates.

And now when I am asking them to refund my money, all they are saying is bunch of lies. Make My Trip is a fraud company. My next step is to lodge a police complaint to recover my money.

Booking ID: NL[protected]

I was booking hotel Howard Johnson Kolkata and for that i selected my date and payment was done through debit card (rupay) but then a message popped up saying that "Your order ****** is awaited and payment was debited immediately before . It still remained to show that my order is awaited and booking still dint got confirmed and now there is no display of existing booking and any such details .REFUND MY AMOUNT or confirm my booking . Highly inconvenient and disappointed from MAKE MY TRIP!!!

I have done hotel booking on 5th August 2021 through your website.
I made the payment through UPI and the same was already debited from my account.
But till now i have not got any booking reference number and the booking amount is debited from my bank account.

I booked my ticket my balence deducted in my account but ticket has not booked .so plz help me [protected]

I had done price lock for flight from Pune to Delhi for 12 August
price lock number :NF[protected]

I made full payment on 4th August with balance amount of Rs 4945 before the deadline . Despite this MakeMyTrip trip has cancelled my ticket.
My money has been deducted, my money gone and my ticket gone.

Arrangements to book hotel facility of Hotel M/s BBL Hotel Solution in the name of Rooftop Cottages, Cottage Prop No-306, 307, 308, 309, 310, 913, MADHYE RAKBA, VILL GHUGHUKHAM, PANGOOT THANA-NAINITAL, DISTT. NAINITAL, UTTRAKHAND-563139 through Make my Trip Platform desk for 2 Duplex Pine Cottage with Balcony and Rooftop Cottages were made by me on 28th June 2021 and 2nd July 2021 for our stay from 21st July 2021 (Check in) to 25th July 2021(Check out) and payment of Rs. 12752/- through Make my Trip Platform and Rs. 15600/- vide payment desk of Razorpay, payments to the BBL Hotel Solution. Due to arising situation of natural calamities of heavy rains, floods, lightning strikes, Hills Disasters, Waterlogging, Road Blockages, trip to visit Nainital was cancelled by me and confirmation of cancellation was confirmed by return mail and the promise to refund the payment for both the rooms booking was also confirmed by mail confirmation code 218800 dt 14th July 21 (copy enclosed) from the hotel team. Payment refund of Rs. 12752/- was made to me however the refund of Rs. 15600/- has still not been made to me till date despite of repeated requests.
The series of events towards booking of Duplex Pine Cottage with Balcony at Rooftop Cottages of BBL Hotel Solution through Make My Trip platform and cancellation is given hereunder:
“I had booked 1 room (Duplex Pine Cottage with Balcony) at Rooftop Cottages, Pangot, Uttarakhand on 28th June 2021, bearing MakeMyTrip ID: NH[protected], PNR: [protected], for Check-In: 21st July 2021 and Check-Out on 25th July 2021 (Refer Booking Confirmation from MakeMyTrip). The booking was confirmed and the confirmation messages as well as the receipt, mentions the name of the contact person as Lovedeep: as the host with contact no.- [protected] & email id: BBL.[protected]@gmail.com to coordinate any travel-related query about arrival time, key exchange, special request, etc. We had selected this hotel after thorough scrutiny because we were very keen on the choice of location, size, and quality of the hotel.
The next day i.e. on 29th June 2021, I received a WhatsApp message from the host Lovedeep, wherein he suggested that the booking I have made through MakeMyTrip was made under budget due to some technical glitch and they will offer me the same price and I can book it through offline mode. I refused the offer as I got a good price through MakeMyTrip and ignored the offer.
Next, on July 1st as my family members (father and elder brother along with his family) also agreed to accompany for the trip, I booked another room (Duplex Pine Cottage with Balcony) at Rooftop Cottages on 01st July 2021, bearing MakeMyTrip ID: NH[protected], PNR: [protected], for Check-In on 21st July 2021 and Check-Out on 25th July 2021 (Refer Booking Confirmation from MakeMyTrip). This time also the booking confirmation message, as well as receipt through MakeMyTrip, mentioned the name of the person as Lovedeep as the host and his contact no.- [protected] & email id: BBL.[protected]@gmail.com, to coordinate any travel-related query of arrival time, key exchange, special request, etc. Same time I got a message from Lovedeep and he suggested that he has not confirmed the reservation and I can cancel the booking as he has all the rights to see the reservation price as well as my contact number. He suggested by giving a good offer and a better price to book the room offline. As, he offered a good price and I, thought that he is a genuine representative on behalf of MakeMyTrip offering me a good price offline. I booked the room this time for Rs. 15, 600/- (vide payment desk of Razorpay, payments to the BBL Hotel Solution).
The payment of this was requested and the link of same was shared via Whatsapp, on mail as well as on Message (Refer link of the payment shared over e-mail). I cancelled my booking through MakeMyTrip and booked one room for my family offline for Rs. 15, 600/-. Lovedeep messaged me and told me that the booking is confirmed and as their system is facing some technical glitch it’s not generating vouchers of booking. You will be notified with a voucher as soon as this will be sorted.
The next day, 2nd July 2021 when I didn’t receive the vouchers, I messaged him and he told me that he was still on it and he will share the offline vouchers with me. On 6th of July 2021, he shared offline confirmation through email wherein he confirmed the booking from 21st July 2021 to 25th July 2021 and Rs 15, 600/- paid for the room (refer to an e-mail dated 06th July 2021 from BBL Solutions mail id the same id is mentioned on the MakeMytrip confirmation receipts).
Due to some unforeseen circumstances, I had to cancel my whole trip for which I had sent the mail to the hotel authorities on 13th July 2021 requesting to cancel both of my bookings for two rooms dated 21st July 2021 to 25th July 2021 one which is made via MakeMyTrip and other through the offline booking (BBL Hotel Solutions the same enlisted on the MakeMyTrip platform and for which the e-mail id and contact number was exchanged) and initiate the full refund process for both the rooms (As per cancellation policy Free cancellation till 21st July 2021) (Refer email dated 13th July 2021).
The next day i.e. 14th July 2021, I got the email through Hotel Authorities that This is to inform you that we have cancelled both the reservations. The amount will be reflected in the same mode of payment within 7 business working days (refer to the email from Hotel Authorities dated 14th July 2021).
I got the refund back for the online booking made through MakeMyTrip but the one made through offline mode (through Lovedeep Sharma the host whose email id, as well as contact number, is shared on the receipts of MakeMyTrip) and with whom my contact number is also shared through MakeMyTrip platform) the refund of Rs. 15, 600/- is still not received.
I called the representative numerous times, also to Hotel Authorities the owner of the cottages (Mr. Ankit Jain) and another representative (Mr. Himanshu Sharma) but none of them ensured me about the refund. The phone of representative Mr. Lovedeep is switched off and he/anyone else is not responding to my calls, e-mail, messages.
Till date, more than 2 weeks have passed and I have not received a refund of Rs. 15, 600/-. Platform of MakeMyTrip (wherein contact details of a fraudulent person were displayed, making guests to believe that the information furnished is true and scrutinised) was used as a tool by the hotel management and their representatives like Lovedeep to create a fraud with Guests.”
Keeping in view of above eventful incidents, it is very clear that mala fide fraudulent measures have been adopted by the Hotel Owners, Representative using the Platform of Make My Trip along with association of the MakeMyTrip working functionaries. From the above it is very clear that full authority regarding handling/ control of booking facilities and all related financial transactions (including viewing rights) have been delegated to Make My Trip Functionaries, Hotel Owners and their representatives which has helped them to execute such fraudulent tactics to defraud the customers. It also is a threat towards the confidentiality of the customer credentials.
I request yourself to kindly investigate and initiate immediate measures with the Hotel Owners of M/s BBL Hotel Solution of Rooftop Cottages, Cottage Prop No-306, 307, 308, 309, 310, 913, MADHYE RAKBA, VILL GHUGHUKHAM, PANGOOT THANA-NAINITAL, DISTT.NAINITAL, UTTRAKHAND 563139 to refund the remaining amount of Rs. 15600/- immediately to safeguard the trust generated by Make My Trip Service Industry so far, as I am utilizing the Make My Trip facilities from the last six years and such type of incident has never taken place in my earlier utilization of services from the Make My Trip.
Hoping to have positive solution for refund of my Hotel booking amount of Rs. 15600/- at the earliest.
Regards
Truly yours,
SANJEEV DOGRA
email id-sanju.[protected]@gmail.com

I have purchased International Air ticket from Make my trip to travel canada. Due to pandemic airline has cancelled the ticket at the same time airline has allowed to get the full refund.

I have been asking for refund from Makemytrip for above travel tickets since June-21, however they are keep saying that we are reviewing your request but they are not taking any actions.

Each time when I call them their representative opens a new case and close the case after call finishes.

I believe there must be some strict action should be taken against MakymyTrip from government of India. Looks like they are white collar thieves. Such travel company should be banned completely as they are not following laws.

With reference to the above I wish to submit that 8 booked a sedan cab for 02.08.2021 for my travel from Bhopal to Indore vide booking ID NC[protected].
The cab bearing registration no.MP09WC9265 (DEZIRE) was sent. But to my dismay the car was fitted with CNG cylinder as a result of which my luggage was not accommodated. The driver said "SIR AAPKO ADJUST KARNA PADEGA". When we refused to do so and drove away the car leaving behind us. The driver was very rude and unprofessional. Later I received calls from sawari gaadi, the agency attached to MMT. The agency demanding money from us . They said the driver came to perform duty but I refused to travel. Whereas, I requested them to bring some other car having enough boot space to fit my 2 luggage bags. But, no cab was provided . I waited for a long time with my old parents, but no help was extended.
I paid Rs.609.00 in advance for booking. You are requested to refund the same at the earliest.

Cant download invoice

Booking id - NN[protected]

It has been two years since they cancelled my flight. No refund has been issued. Now they do not show my booking at all in their app when i login

Name: Kalsang Nepali
PNR : Z3FX7
E-ticket no: 098-[protected]
Date: 28 January 2021
From: from New Delhi to Kathmandu.

Following above are the details of travelller.
I’m so frustrated with make my trip service. I still didn’t get refund since January.
Kindly credit the amount asap
Thank you

I booked a flight and I had fever on that day so I’m unable to travel so I requested the refund still now my refund is not processed and also not able to contact customer care
Booking I’d: NF[protected]
Booked on 9th July 2021

I have tried to book a train through MMT. my money is debited but there is no booking/ booking id. i am trying to connect to makemytrip through their customer service number. apparently i cannot do anything without booking id. refund my money back.

my transaction details

:UPI/[protected]/NA/[protected]@icic
/ICICI Bank/ICIcec01407e51e4a0d8352
e5baef6e1917

I Booked A Train Ticket By Make My Trip. My Money Is Deducated By Paytm Payment Bank But Make My Trip Has Been Shown Payment Failed.

I booked a return ticket from Delhi to Sydney in February 2020 for travelling on 20th feb 2020 to Sydney and return on 4th April 2020. I travelled on 20th february but couldn't travel back on 4th April 2020 due to lock down. But till date no refund is credited to my account. Please help my ticket number is[protected]

I would to create awareness of Make My Trip on14thJuly I booked Doha Mumbai and Mumbai Doha, payment done by credit card received a message on watts up your flight booking ID NN[protected] @ 15.38. later @ 16.06 receive another message your booking has canceled besides start deducting money from my fare, my approach to Oman Airways towards discovering a piece of clear evidence, they response very politely informed me we are not functioning any flight to this destination.
MMT may have generated a lot of funds.

I had done a train booking on the 21.7.2021 the booking was not confirmed and got rejected due to some technical clinch.. However i was asked to wait for 3days to reflect the amount back in my account... But it's been more the 7 working days now please get back to me.. As I have tried all the possible ways to connect to your team about my refund but ur app nor the help line number helps

We have booked our travel tickets from Doha to Montreal via Frankfurt with MMT India, our booking ID is NN[protected]. The date of travel is 06 August 2021. However, Doha yesterday changed its hotel quarantine rules for Indian travellers and the rules are effective from August 02, Due to this sudden change, we now want to change our travel dates to August 15, 2021 instead of the earlier 06 August, 2021. We want to comply with Government regulations but MMT is not allowing us to change dates. There is some issue with their application. We have been complaining for the last 12 hours but with no resolution from their end. We request for quick and early resolution to this.

We have booked our travel tickets from Doha to Montreal via Frankfurt with MMT India, our booking ID is NN[protected]. The date of travel is 08 August 2021. However, Doha yesterday changed its hotel quarantine rules for Indian travellers and the rules are effective from August 02, Due to this sudden change, we now want to change our travel dates to August 17, 2021 instead of the earlier 08 August, 2021. We want to comply with Government regulations but MMT is not allowing us to change dates. There is some issue with their application. We have been complaining for the last 12 hours but with no resolution from their end. We request for quick and early resolution to this.