MakeMyTrip India Complaints & Reviews

My refund on booking ID NF[protected] is pending since 2 years now amounts to INR6600
MMT has removed this details from my account for me to raise any complaint now
[protected] my contact number

I had lodged a complaint for refund and the ID number given by you was ID: 2863973

I have not heard anything further from you, nor Make My Trip nor have I received any money into my card

This is in connection to my tour Booking ID - NL[protected] where M/s Dipti was appointed as the relationship manager for my tour. It was really an unpleassant experience with her as instead of helping through my tour she put me in great trouble where she started demanding money during my return tour. I was on a foriegn land when she advised that my flight has been cancelled and I had to pay 35k extra to book anotyher flight. the whole idea of booking a tour well in advance was to save money but she on the other hand forced my to pay 35k extra just to get back to my home land . Not just that she even started demanding money for my flight from Delhi to Jammu upon its cancllation. The worst parat was when denied from my end she disconneted my call and never call back. And all of this when I was still in transit. I request to book her for this. Kindly help me in putting up a strong case against her and makemytrip.

Hello,

I had made a reservation with MMt to fly from SF to Delhi for flight on 9th May.

Then I contacted United airlines to change date to 31 May.

After this I asked MMt to change my flight route to Dubai due to covid in India.

They went ahead and canceled my flight and now I am stuck in San Francisco with no flight and no refund.

I am not able to get in touch with any customer service because on MMt app it shows I have no upcoming trips and they don’t help people who don’t have any trips upcoming.
They keep saying on Twitter they will help but 7 days gone now and no help.

Please help.

I had booked air ticket from Bangalore to Bagdogra on 15th May 2021 for 4 members of my family on www.makemytrip.com. On 13th May 2021 the flight is cancelled by airline due to operational reasons and refund initiated. But fulll refund is not given but so called "convenience fee" of MakeMyTrip is deducted for Rs.1, 410/- I do not understand the convenience fee - is it for cancelling the flight FOR NO FAULT FROM US. Total amount is Rs.20, 714/ whereas amount promised [not yet credited] is Rs.19, 304/.

I recently published a hotel review on Make my trip by mistake and now this review can’t be deleted. Even after calling customer care, they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
This is in regards to the review deletion request of booking id- NH[protected], hotel name OYO Townhouse 123 White Ridge Kondapur for check-in date 2 April 2020 & 3 April 2020.
I need to get it resolved immediately on an urgent basis. If the review cannot be removed make it anonymous by removing my name.

I have cancelled my ticket booked through Makemytrip (Booking reference id: AN[protected] on 25th April 2021.
The booking is from Dubai to Hyderabad (Indigo) and Hyderabad to Dubai (Emirates).
After continuous follow-up's, the refund has been initiated for Indigo flight.
However, the refund amount for Emirates is showing as Zero. I was shocked and called their customer care who do not have any clue to guide and they finally say it would take another 45 days to process the refund. Meanwhile Emirates has denied to refund any amount if the booking is done through travel agent (Make my Trip).
There is no clear information neither from customer care nor any definite time line to process the refund.
Request Make my trip management to look into the matter and do the needful and its a lesson learnt that I would never after book any tickets through your portal

This company is clearly taking advantage of the pandemic situation and not providing any customer support whatsoever. The helpline numbers provided just provide standard IVRS responses and there is no option to speak to a representative.

The e-mail ID [protected]@makemytrip.com is another dead-end - just an automated response that states 'Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query.'

Once you login to your MyTrips page, there is no further option to follow-up on your refund. A simple refund of seat allocation charges (for a completed trip) is not being processed by Makemytrip, even after the Airlines has processed the refund. (Booking ID: NF[protected])

Hi,
I am trying to change the mobile number saved in MMT profile as I have changed my old number.

Please tell me a way to update my new number on the app.

I had booked an international return trip air ticket in Jet Airways through makemytrip.com and paid Rs.40, 961/-. in March 2019 (more than 24 months ago)

The booking ID is NN[protected].

However the travel agent keep saying that the refund is not received from Jet Airways and they have no update about the refund.

Booking ID : NF[protected] (PNR: Q7TWSI)
Booked Date: 02 Dec, 2020
directly cancelled from Airlines.
Even thou i have canceled trip thro Airlines directly and even Airlines confirmed that they have refund to MakeMyTrip, still they did refund yet. Customer Care number are not allowing to talk to representative i have tried nearly 20 days not succeeded. Earlier timeline mentioned to process refund till 2-May, not its moved to 27-May to 6-Jun.

Hello everyone, this is reference to my two trips which were cancelled using make my trip, and the refund was promised to be credited by 30th March, but even in today's date i.e 12th May, I didn't receive my refund for the following. I urge the higher authorities and MakeMyTrip to look into this case and solve the issue as soon as possible.

It says the refund has been processed, but it's veen over 20days, since I didn't receive my refund.

Booking ID-NF[protected]

Booking ID: NF[protected]
Amount to be refunded back: Rs.678

I got a refund request confirmation from Makemytrip on 23rd April which states that the request is being reviewed. Till when am I expected to wait?

Also, why on the FAQ section, I see only 3 available options while none are relevant in my case.

Take this on priority.

Sir i book my ticket on 17 January and my flight timing was on 15 February so on 14 i received a mail through your self that flight timing has been changed from 10:15 am to 11:30 am when i reached at airport they said flight take off at 10: 15 then i contact with air india they said your money will be refund in 7 to 21 days through make my trip but from last 3 months i am waiting here plz refund my money in this account [protected] are give me my RNA no. It wilp be your most kindness

I was notified that the refund amount of rs 4964/- under approval code[protected] could not be processed due to technical issues. Kindly refund at the earliest date.

I have booked one hotel via makemytrip on April 30 2021. here is the booking id NH[protected]. I cancelled the booking same day and you said I will get full refund of money. In the status it is saying refund is completed but still I have not received the money back. I saw many complaints of such here. what are you running now? a scam company for snatching money out of customers. Seriously you have no great option for customer care too.I am gonna report this if no further help in this matter is received.

Dear Sir / Madam

Ref: E ticket_NF[protected]

The above ticket was booked for the round about journey from Blore to Delhi, and from Delhi to Srinagar. However the flight did not take off on scheduled dates. In spite of my repeated request on your toll free numbers amount has not been credited till date to my account.

Hi team,

Booking id :NF[protected]
Email address used : reshma.[protected]@gmail.com

I am unable to transfer my flight cancellation refund from my MMT wallet to my bank account. I get a "Retry transfer" error message.

Kindly initiate refund transfer to my payment account.

Regards,
Reshma Abraham

I had a travel booking dated 7th May from Makemytrip to Andaman Nicobar booking id NL[protected]. I got an email from MMT on 24th Apr from email id [protected]@makemytrip saying it is not feasible to travel on these dates and i should let them know whether i want to reschedule my booking or proceed with the original booking but did not give any email id where i should inform about my decision. Keeping the current covid situation in mind i had decided not to travel but there was no option to contact MMT as they had closed all channels of communication. Their customer care numbers are not working, chats are disabled, there is no email id where we can contact them and i do not know what is happening with my booking, my money close to 1 lakh INR is stuck and MMT is holding no responsibility to atleast inform the customer that what is the status.

I booked flight tickets from makemytrip in November 2019 for travel in May 2020 but due to lock down flights were cancelled by goair airline. The booking id with makemytrip NF[protected]. I am following up from march 1, 2021 for my money refund. The airline also refunded money to makemytrip (the mail copy is attached below). After a followup i received a refund of 6483 against a full refund value 23052. I am trying to reach them but no mail support and in my MMT page they removed the history and over phone only IVRS is available and no one can be reached. I request to Please credit the balance amount to my card and confirm.

Regards
Gowrisankara rao
[protected]