MakeMyTrip India Complaints & Reviews

Gift card number : [protected]
validity: 30 june 21
Cancelled booking id: NF[protected]

Amount is not refunded in the gift card.
please look into this matter . I made number of calls but no response.

I had tried to make a booking for a return flight from PUNE TO GOA on the 23rd of march 2021, and due to a technical error on their website, it showed as a failed booking without a PNR being issued, though my card was charged for Rs 32630. the booking Id generated was NF[protected].
Subsequently i was forced to make another booking for my journey. i Called customer care and was informed that since the first booking was failed, i would receive a full refund within 14 days.
i Received a message from make my trip after 2 months stating that i would receive a refund of Rs 879 ( i had paid Rs 32630) only. i have tried calling on their customer care multiple times but there is no way to talk to anyone and no way to raise a ticket either. I rightfully should receive a full refund since this was a failed booking due to their website having an issue and also since there was no PNR issued .
My Email Id registered with makemytrip is : [protected]@gmail.com
My phone number registered with makemytrip is : [protected]
i am also attaching screenshot of the relevant pages from the "my trips" page on their website.

Booking ID No.NF[protected].
Indigo Airline Flight No.6E-655
Passenger Name : Ravindra Chaugule
PNR Number during booking : OLIR2D
PNR Number during cancellation : OWVVTN
Date of cancellation : 11th March, 2021
Refund initiated directly through airline.

Refund amount not received till date

My co-passenger and I had booked our flight on MakeMyTrip under the student saver scheme, we had provided our institute ID details and such. The scheme promised us 25Kgs of check-in baggage.

But the airlines refused to let us carry 25Kgs, and asked us to pay for the extra luggage above 15Kgs. We informed them that MakeMyTrip has provided us the 25Kgs information, but the ticket mysteriously only reflected our student IDs but did not reflect the 25Kgs that the App clearly shows while booking the ticket, and paid ticket only showed allowance of 15Kgs of check-in baggage.

When we checked our flight details after the journey in the MakeMyTrip App, it is clearly shown that we were allowed 25kgs of check-in baggage.

But when we contacted the customer care of MakeMyTrip, they did not help us at all, and we had to pay almost 10k (We are students) from our pockets which we had to borrow from sources to meet the high amount charged.

They are unresponsive to any form of communication that we have initiated. We want a refund for the money we had to pay because of the wrong information and wrong claims by MakeMyTrip. If they can't deliver on the promises made by their schemes, they should not offer them and extort economically challenged sections such as students.

I posted a review by mistake and i am unable to delete, so kindly delete my review
NH[protected]

By i mistake i added a review and now i am unable to delete that review. Kindly delete it
NH[protected]

Hi I have a booking which i had booked in 2019. Due to the pandemic everything went under lockdown. I had been behind Makemytrip since 2019 where i had booked total 45000/- after more than a year they only refunded 2000/- I had been calling them emailing them and they told me very clearly that sorry we cant and we dont follow government rules. Its that daily excuse that please send us the detail on this email or a complaint number is been given but they refuse to refund the money they also been so abusive that that the reps state do what ever u want we wont refund the amount as you people have used the ticket and we see that you have used it. Sir we haven't use the ticket at all the full country went under lockdown in 2019. And the travel was in the month of July 2019. Sir i request you to please get my full money refunded back to our account. We request you. The Booking Id's are mentioned
NF[protected]
NF[protected]
NF[protected]
NF[protected].
Thanks Aitidalin

I have booked a hotel to manali bd resorts through make my trip with a total billing amount of 23350 as the booking was eligible for full cancellation with full refund.
So i used to mode of payment for the booking 10915 was debited from my a/c through upi and as there was 12425 rs in my wallet so remaning amount was debited from there i.e 12425.
When I cancelled the hotel than 10915 was refunded in my a/c and 12425 in my wallet and there was option to credit the wallet amount in my bank a/c so i transfered the money from my wallet to bank a/c bt only received Rs9.61 in my a/c and my wallet was showing 0 so i m following with them from 2 months and still my query is nt getting resolved still my Rs 10926 is remaing from there side i want refund of 10926. booking id- NH[protected] .
Kindly help me with the solution i have all mails from there end where they have confirmed me about the amount and date of refund bt still not got the refund.

I was booked a ticket for my father on March 2020 from Trichy to Kuwait in srilankan airlines. Got confirmation ticket also. Due to this pandemic situation, all international flights were cancelled, makemytrip said I'll refund the money ASAP as per our government order. Still now they didn't refund the ticket money. Even I cross checked with srilankan airlines, they said already return the money to MakeMyTrip. But MakeMyTrip not responding and not provide any updates regarding refund.

I have booked a flight from Chennai to Bhubneswar on 21st May using MakemyTrip app Booking ID - NF[protected], but due to lockdown the flights were cancelled by the Airlines itself and the airline Indigo has refunded the entire money.

I have called up Make my Trip customer care, and they have told that they will refund all the amount. Later when I checked in app, I noticed that they have reduced Rs 290 as convenience fee.
When the flight was cancelled by Airlines and also refunded all the amount deducted. Why Make my trip still deduct amount from it and refund the rest ?

Also, called customer care for asking reason, but he was not able to justify it.

I need to get the refund for the amount as the cancellation was not from my end.

Thanks & regards,
Satya

Due to pandemic our flight was cancelled last year, Spicejet confirmed that full amount has been credit to Makemytrip but till date the amount has not been credited to my wallet. As the booking is more than 1 year old so it is not reflecting on MMT web portal nor there is any customer care executive available on any numbers. Even there is computer generated response on email.

I accidently created an account on make my trip. I tried to delete it my all booking into the account but couldn't find an option 'to delete'. Why doesn't make my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful....

I have booked round trip from Bangalore to Delhi.
Travel Start Date was Mon, 27 Apr 2020 to
Travel End Date was Thu, 7 May 2020.
Amount Paid to MMT was Rs. 23081

The flight was cancelled due to Covid lockdown. Now after one year, I was able to initiate the refund from the MMT. The issue is

1. The MMT Wallet says the amount is Rs. 20481 where as I have paid an amount of Rs. 23081.
2. While trying to transfer the amount to my original payment mode, I got an error and am unable to get the amount back.
3. I have tried to contact the customer support but there is no option to contact the agent and the automated response do not have any option to complaint about the refund error.
4. I sent an email to their support but got an automated reply that I have to try in the website or mobile app. Both the website and mobile app are giving an error while trying to get the refund. (Refer the Attached images)

Since a month I've been trying to delete a review I made on a hotel and also delete my account from MMT India, but there's no support from them.

All I want to do is delete my account and the associated reviews I made on the website.

Support/contact us option on the website are broken, I don't understand how incompetent a company can be, there's no clear and easier way to reach to their support.

My travel date was on May13 2020 due to lockdown airlines have directly cancelled the flight, So I got refund from airline(Air India) to my MMT wallet. I raised a request to transfer that amount to my bank on 28th April 2021.It is showing me that the amount was already credited to my bank account on 30th April. I don't whether its problem in my bank or MMT. Still I didn't get money to bank. NF[protected]. I couldn't even talk to Customer care. Hoping an update from MMT very soon.

I have an account with Makemytrip in which my old non existent mobile number is associated.
I have been trying to change my registered mobile number to a new number but unable to do so since a long time due to which I am not able to download mobile apps and operate the same.
I want to immediately update my registered mobile number in make my trip....

Our ticket was cancelled by airlines. Now the money is refunded to my wallet, but not able to transfer to my bank account. Tried several times, not working.

Bills of IJB Hotels Private Limited:
1. Dated 20.02.2021 Amount 14061.6 Invoice No.20/0005426
2. Dated 17.02.2021 Amount 283.20 Invoice No. 20/RS07611
3. Dated 19.02.2021 Amount 1255.52 Invoice No. 20/RS07706
On the above bills i cannot claim gst credit since it is shown as CGST & SGST credit instead of IGST credit in my GSTr 2B
The booking was done through MMT for the same.
Kindly amend the GST returns of IJB Hotels for the same.

This is Arunkumar, an irky customer of MMT. I have booked a Himachal Package on April 5th with the Booking ID - NL[protected] for 23rd May 2021. I have paid 50% of the amount (Rs.42, 534) with two installments paid. This is my 8 months savings that I have put on this vacation for my little kid's dream to see snow as we live in Chennai (the hottest city).

With the lockdown imposing till May 26th @ Himachal, there are no places that can be visited. Museums, Temples, group tours, Monasteries are prohibited to visit during this period of time and lockdown may get extended as well.

Although the flights are operating, I don't see a point to go to a hotel in Himachal and look out of the window along with my 5 years old daughter wherein she is all excited to play with snow and there is no point to visit Himachal and spend 9 days inside a hotel. I will rather sit in Chennai (my hometown) and book a stay here in a luxurious 5 star hotel stay. Moreover, I don't want to risk taking my 5 year old daughter in this crisis situation as Chennai being the highest Covid surge cases and safety is at stake.

Anuradha(The Sales representative) had given a commitment that if there is a lockdown or curfew, MMT will refund or give the complete money as a voucher with a validity of one year while booking this trip (Recorded conversation available).

I haven't cancelled my trip from my end and the trip is given to me as a package from MMT(not just flights). As there are government guidelines and curfew posed in Himachal, I have asked regarding the voucher for the trip as promised. Now, I get a reply that flights are operational, I can still visit the place during curfew @ Himachal till May 26th. Vacation is all about exploring the places and not to sit idle inside hotel and watch out of window.

I am going through great mental agony of already losing neighbors, friends and relatives on Covid deaths and not a fair time to argue on refund/vouchers from MMT team. I have been struggling hard to get a resolution for my trip planned for May 23rd but failed with your teams. Writing to you to see if you can genuinely help here.

Request you to please stand upon your commitment and help your regular and privileged customers,

Kindly do the needful and give a resolution at the earliest.

Middle class passengers like me tend to focus on the family, plan ahead for the future and place an importance on their kids. We are increasingly health-aware and eco-friendly whilst also choosing convenience in almost all aspects of life. These values and attitudes influence most purchasing decisions they make and this loss of Rs.16000/- amidst of Covid times is giving us breathless efforts and hard earned money in vain.

(P.S: In any of my email threads, I haven't asked them to cancel the flights but they cancelled my flights and intimate that I have to bear the cancellation charges for their mistake. Copying the email thread for your reference).

I had booked my air tickets through Make My Trip for travel on 21 March 2020 from Ranchi to Mumbai by Go Airlines. Due to Covid-19 imposed restrictions, I had to change the dates of travel twice by contacting the airline directly as advised by MMT. Booking ID NF[protected].

On 21 May 2021, I cancelled my air ticket with Go Airlines due to travel restrictions. Go Airlines informed that they will make a full refund. They will make the agency payment directly to Make My Trip and asked me to speak to them for the refund.

I tried to speak to Make My Trip customer service, no one picks up the phone. I am redirected by an IVR message to the MMT website which prompts me to raise a claim. But the site refuses to register the refund claim as the trip has been completed.

This is incorrect as MMT has incorrectly recorded the status as trip completed.

Make My Trip do not furnish a complaint resolution service or a Nodal Officer to contact in case of grievance on their website. Make My Trip should be directed to advertise the mechanism on their website.