MakeMyTrip India Complaints & Reviews

Too many follow ups with zero action. P lease find attached

Now, I'm a loyal MMT customer, who runs a tour business. I made 39 Indigo flight bookings during the covid time period (May 2020) through MMT. due to unfortunate time the flights got automatically cancelled and the airline (Indigo) settled all the money by Nov-2020. I stayed patient till Feb 2021 end of month and I started following it up for my refund with MMT since...

I had booked Jet Airways flight in April 2019. However after Jet Airways shut down the flight was cancelled. Till today I have not received the refund for the flight. Not sure whom to ask or complaint.
The flight details are no more available in MMT for me to followup or check. Also I do not see any activity or action from MMT for last 1 year in trying to get the refund or work upon it....

Gd evng sir/ madam,
I am writing this mail to check as to what was the issue with regards to my reimbursement of my tickets money. I had booked my flight tickets on 23 Mar 21 erroneously for 29 Mar 21. The total booking amount was Rs 12570.00. After lot of efforts i got in touch with MMT customer care and was able to speak to Mr vishal. He told me to cancel the tickets and re-book the tickets for 24 mar 21 afresh. I was told me...

I tried an international hotel booking through the make my trip app on[protected]. Their app said transaction has been cancelled from bank side and didn't give any transaction number. The funny thing is there is no way of filing a complaint in the makemytrip site in such situations.
The bank SMS said payment has been processed with (Ref is MAKEMYTR4771630 on 27-3-21 at 00:58:06).

I emailed HDFC bank and I got the following...

I got a flight booking (from Delhi to Pune Booking ID NF[protected], booking email- [protected]@gmail.com) canceled due to the Covid-19 lockdown in 2020 and got a refund in my wallet against it. Due to the ongoing situations of Covid-19, I didn't get a chance to do any booking by the amount that I had in my wallet and it is written that it will expire on the 31st of March 2021. The option of taking the wallet balance back to the...

ATTN: Deep Kalra

Sir I feel pained to get such a pity issue to your but I'm sorry to say that you've got the worst customer service. To know exactly why I'm saying this you may've to refer to my conversation with your customer service on Twitter Chat.

I've booked a spice jet flight dated April 14, 2020(Booking ID NF[protected]) using MMT gift cards. However, the flight was cancelled due to the pandemic and...

I cancelled my Bengaluru to Indore Air Asia flight (PNR E8PT7E) directly from the airlines due to schedule change of the flight by the airlines. I am eligible for the full refund of tickets amount and amount paid for selected seats. However, the email received from the airlines indicates a refund of only RS. 7622, which does not include the amount paid for the front seats. Kindly look into the matter.
Also please let know when the...

I booked a holiday package in mmt with booking id NL[protected]. I could not completed this trip due to corona outbreak and applied for refund. They send me a link after 6 months for varification of account and to submit bank details. But Whenever I put my mobile number which I used at the time of booking a message " you are trying to access a booking, not booked by this number " is reflected every time. Even I am unable to get OTP on my...

I had booked my 2 tickets dated 27.03.21 from Mumbai to Bagdogra with Indigo Airlines. The flight was to depart at 6:25 am from the Mumbai Airport.
Now the problem started after the luggage submission, receipt of boarding pass and after all the necessary processes were completed with upto date submission of documents and procedure by 3 am.
One of the Indigo Airline Manager called at around 3.30 am and said that you won't be...

Hello Team,

I had cancelled my vacation trip to Goa from Chandigarh on 28Feb2021, and as per MMT status, it should be credited in my account by 17Mar2021.

The refund is still not received and the relationship manager for this trip is not replying back or receiving calls. Even the support team is not replying back.
The number that they have shared for support is asking to connect with relationship manager.br...

I was trying to book hotel from MakeMyTrip and it said that transaction failed and amount of ₹3241/- got deducted from my credit card. I was provided with no booking reference or any id for this failed transaction.
Upon calling the bank they said that the merchant has received the amount, I can't find any of the customer care number where i can talk regarding this since i am not provided with any reference number....

I had booked an airline ticket from Mumbai to Nagpur on 6th May 2020 due to COVID the flight was cancelled and the amount was put in credit shell. even after long time since COVID is not yet cleared the airline has refunded the money to my make my trip wallet. Now when I am trying to take back the money of Rs. 20146.00 to my original pay mode they are not allowing.
I have sent several mails as well as calls but no response.
please...

I had booked flights from Ahmedabad to Pune via MAKEMYTRIP for a family trip viz GO AIR. Travelling was only in March 28th but due covid it was autocancelled so I booked for next date that is may 04th 2020. Again the flight was cancelled due to Covid. Money was put into escrow account, as was earlier informed by airlines and could be utilised by May 2021 However, last week GO AIR cancelled my Bookings of rs 10386 and refunded partial money...

Despite many complaints team MakeMyTrip is not refunding my cancelled Indigo flight of 04 April 2020, which I crossed check from IndiGo, they had already refunded the amount to MakeMyTrip.
Booking Id- NF[protected].
Amount is showing in app only neither in account nor in wallet.(attached file)...

Sir,
I had booked 3 tickets for Delhi from Bagdogra Airport at 1:04 PM on 25/03/2021. 14282 rupees was debited from my savings account but my booking hasn't been confirmed. in fact their is no record of the booking in Make My Trip page. Pls assist....

I have been trying to contact makemytrip through their customer service numbers and the email ids. However its absolutely useless because none of the numbers are working. My issue was regarding extending the validity of the gift card that i had purchased for my parents who are senior citizens and as they are unable to travel right now because of the ongoing Covid situation, i had wanted to get the card extended. I had managed to get it extended...

Subject: Refund issue from Make My Trip

Dear Sir,

Please note that My booking Id is NF[protected]. As per attached credit notes provided by both Airlines, they confirmed that they have been approved to refund the also marked to Make my trip for refund the money.

Booking PNR Details as follows.

GoAir PNR No - I7P4GZ (Delhi to Bangalore) Refund amount Rs. 2745

Vistara...

I have made refund request to my bank ( the original payment mode) on last 01 Feb 2021 from my make my trip wallet. As given dead line 08 Feb 2021 is over till my amount is not crediited in my account. As I spoken to customer service of make my trip, they tell refund can not be initiated in original pay method (Amazon Pay) as it has been more than 6 months. However MMT Apps shows that refund has been processed in Amazon pay method. I again...

I got email from MMT ON 6th January. A refund of 10, 434 has been processed. But until now I didn't get any refund. Sent so many mails to MMT but not responding. Called so many times, but not giving a proper reply. My booking ID: NN[protected]. I am going to complaint MMT legally....

I had booked flight from Hyd to Male, it was connecting flight via Mumbai. The Flights got cancelled by the airline itself not us. For refund we had to follow up 4 months but did not get any single response over mails. Customer call number is waste it never connects. We had to raise complain in Fegal forum where we lost amount 6000 for the Fee. We got the refund finally but after dedcuting 2400/- convienice fee which they told they will refund...