MakeMyTrip India Complaints & Reviews

This mail is with reference to Booking ID - NF[protected].

Despite SpiceJet Airlines confirmation that the refund has been initiated for two separate PNRs, we have received the refund for only 1 PNR no: P5KL4L( attached mail communication).

Please find the attached mail communication wherein the airlines have confirmed that the refund has been processed for both PNR No. :P5KL4L, QF79VA.

This seems to be the amount received only for a one way journey whereas the pending amount for the return trip has not been refunded yet.

Please note that we had done only one transaction of INR 29, 345 for both the journeys.

I sincerely request you to take this matter on priority since the earlier claims was closed *thrice* stating the invoice is invalid!!

Looking forward to your support to get the reimbursement done and we look forward to continuing our service with you.

Thanks & Regards,
Krishnan Iyer

Need your urgent support for this, I have waited long time to reschedule the trip, but this seems to unpredictable when this Pandemic will end.

All other airline is ready to pay refund, and i have checked with other agency how they move forward all confirmed that they have refund the amount.

As i have paid huge amount i would like to request you to provide refund .

Note: Currently am in Qatar i want someone from your representative number to call /Whatsup.+[protected]

We have booked a trip from makemytrip from 12 th june to 17th june for Sikkim and Darjeeling but unfortunately due to sudden surge in covid cases, Sikkim has gone under night curfew from 5 pm to 9 am while darjeeling has gone under complete lockdown. However in such scenario, we will not be able to visit various monuments as they all will be closed and unsafe. We would already paid arnd 40k for the trip. Now in such a case, travelling under complete lockdown is of no use and of we will cancel it, makemytrip is deducting arnd 22k while if we don't cancel they wil charge us full amount of around 76k and force us to travel under lockdown which is completely unethical. It completely shows in both the cases, makemytrip is unethical taking the advantage of the situation. Hence kindly look into the matter and conclude it with a best possible win win solution

Ive attached the snapshot in which they agree to process the refund
My refund on booking ID NF[protected] is pending for more than a year for INR 6600.
They have removed the details of that booking from my account because i constantly complaint about it to them
My contact number [protected]

My refund on booking ID NF[protected] is pending since 2 years now amounts to INR6600
MMT has removed this details from my account for me to raise any complaint now
[protected] my contact number

I had lodged a complaint for refund and the ID number given by you was ID: 2863973

I have not heard anything further from you, nor Make My Trip nor have I received any money into my card

This is in connection to my tour Booking ID - NL[protected] where M/s Dipti was appointed as the relationship manager for my tour. It was really an unpleassant experience with her as instead of helping through my tour she put me in great trouble where she started demanding money during my return tour. I was on a foriegn land when she advised that my flight has been cancelled and I had to pay 35k extra to book anotyher flight. the whole idea of booking a tour well in advance was to save money but she on the other hand forced my to pay 35k extra just to get back to my home land . Not just that she even started demanding money for my flight from Delhi to Jammu upon its cancllation. The worst parat was when denied from my end she disconneted my call and never call back. And all of this when I was still in transit. I request to book her for this. Kindly help me in putting up a strong case against her and makemytrip.

Hello,

I had made a reservation with MMt to fly from SF to Delhi for flight on 9th May.

Then I contacted United airlines to change date to 31 May.

After this I asked MMt to change my flight route to Dubai due to covid in India.

They went ahead and canceled my flight and now I am stuck in San Francisco with no flight and no refund.

I am not able to get in touch with any customer service because on MMt app it shows I have no upcoming trips and they don’t help people who don’t have any trips upcoming.
They keep saying on Twitter they will help but 7 days gone now and no help.

Please help.

I had booked air ticket from Bangalore to Bagdogra on 15th May 2021 for 4 members of my family on www.makemytrip.com. On 13th May 2021 the flight is cancelled by airline due to operational reasons and refund initiated. But fulll refund is not given but so called "convenience fee" of MakeMyTrip is deducted for Rs.1, 410/- I do not understand the convenience fee - is it for cancelling the flight FOR NO FAULT FROM US. Total amount is Rs.20, 714/ whereas amount promised [not yet credited] is Rs.19, 304/.

I recently published a hotel review on Make my trip by mistake and now this review can’t be deleted. Even after calling customer care, they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
This is in regards to the review deletion request of booking id- NH[protected], hotel name OYO Townhouse 123 White Ridge Kondapur for check-in date 2 April 2020 & 3 April 2020.
I need to get it resolved immediately on an urgent basis. If the review cannot be removed make it anonymous by removing my name.

I have cancelled my ticket booked through Makemytrip (Booking reference id: AN[protected] on 25th April 2021.
The booking is from Dubai to Hyderabad (Indigo) and Hyderabad to Dubai (Emirates).
After continuous follow-up's, the refund has been initiated for Indigo flight.
However, the refund amount for Emirates is showing as Zero. I was shocked and called their customer care who do not have any clue to guide and they finally say it would take another 45 days to process the refund. Meanwhile Emirates has denied to refund any amount if the booking is done through travel agent (Make my Trip).
There is no clear information neither from customer care nor any definite time line to process the refund.
Request Make my trip management to look into the matter and do the needful and its a lesson learnt that I would never after book any tickets through your portal

This company is clearly taking advantage of the pandemic situation and not providing any customer support whatsoever. The helpline numbers provided just provide standard IVRS responses and there is no option to speak to a representative.

The e-mail ID [protected]@makemytrip.com is another dead-end - just an automated response that states 'Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query.'

Once you login to your MyTrips page, there is no further option to follow-up on your refund. A simple refund of seat allocation charges (for a completed trip) is not being processed by Makemytrip, even after the Airlines has processed the refund. (Booking ID: NF[protected])

Hi,
I am trying to change the mobile number saved in MMT profile as I have changed my old number.

Please tell me a way to update my new number on the app.

I had booked an international return trip air ticket in Jet Airways through makemytrip.com and paid Rs.40, 961/-. in March 2019 (more than 24 months ago)

The booking ID is NN[protected].

However the travel agent keep saying that the refund is not received from Jet Airways and they have no update about the refund.

Booking ID : NF[protected] (PNR: Q7TWSI)
Booked Date: 02 Dec, 2020
directly cancelled from Airlines.
Even thou i have canceled trip thro Airlines directly and even Airlines confirmed that they have refund to MakeMyTrip, still they did refund yet. Customer Care number are not allowing to talk to representative i have tried nearly 20 days not succeeded. Earlier timeline mentioned to process refund till 2-May, not its moved to 27-May to 6-Jun.

Hello everyone, this is reference to my two trips which were cancelled using make my trip, and the refund was promised to be credited by 30th March, but even in today's date i.e 12th May, I didn't receive my refund for the following. I urge the higher authorities and MakeMyTrip to look into this case and solve the issue as soon as possible.

It says the refund has been processed, but it's veen over 20days, since I didn't receive my refund.

Booking ID-NF[protected]

Booking ID: NF[protected]
Amount to be refunded back: Rs.678

I got a refund request confirmation from Makemytrip on 23rd April which states that the request is being reviewed. Till when am I expected to wait?

Also, why on the FAQ section, I see only 3 available options while none are relevant in my case.

Take this on priority.

Sir i book my ticket on 17 January and my flight timing was on 15 February so on 14 i received a mail through your self that flight timing has been changed from 10:15 am to 11:30 am when i reached at airport they said flight take off at 10: 15 then i contact with air india they said your money will be refund in 7 to 21 days through make my trip but from last 3 months i am waiting here plz refund my money in this account [protected] are give me my RNA no. It wilp be your most kindness

I was notified that the refund amount of rs 4964/- under approval code[protected] could not be processed due to technical issues. Kindly refund at the earliest date.

I have booked one hotel via makemytrip on April 30 2021. here is the booking id NH[protected]. I cancelled the booking same day and you said I will get full refund of money. In the status it is saying refund is completed but still I have not received the money back. I saw many complaints of such here. what are you running now? a scam company for snatching money out of customers. Seriously you have no great option for customer care too.I am gonna report this if no further help in this matter is received.