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MakeMyTrip India Complaints & Reviews

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Updated: Mar 9, 2026
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MakeMyTrip India reviews & complaints page 141

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T
tejaswi medicherla
May 15, 2021
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I have cancelled my ticket booked through Makemytrip (Booking reference id: AN[protected] on 25th April 2021.
The booking is from Dubai to Hyderabad (Indigo) and Hyderabad to Dubai (Emirates).
After continuous follow-up's, the refund has been initiated for Indigo flight.
However, the refund amount for Emirates is showing as Zero. I was shocked and called their customer care who do not have any clue to guide and they finally say it would take another 45 days to process the refund. Meanwhile Emirates has denied to refund any amount if the booking is done through travel agent (Make my Trip).
There is no clear information neither from customer care nor any definite time line to process the refund.
Request Make my trip management to look into the matter and do the needful and its a lesson learnt that I would never after book any tickets through your portal
MakeMyTrip India customer support has been notified about the posted complaint.
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    GokulnathB
    May 15, 2021
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    This company is clearly taking advantage of the pandemic situation and not providing any customer support whatsoever. The helpline numbers provided just provide standard IVRS responses and there is no option to speak to a representative.

    The e-mail ID [protected]@makemytrip.com is another dead-end - just an automated response that states 'Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query.'

    Once you login to your MyTrips page, there is no further option to follow-up on your refund. A simple refund of seat allocation charges (for a completed trip) is not being processed by Makemytrip, even after the Airlines has processed the refund. (Booking ID: NF[protected])
    MakeMyTrip India customer support has been notified about the posted complaint.
    May 15, 2021
    Updated by GokulnathB     Response from Airline - attached. Please note this booking was not cancelled. This was a completed trip, but the seat allocation charges did not go through at the time of web check-in. And that is what has been refunded by the airline. MMT has neither verified the booking nor processed the refund.

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      Pregya
      May 15, 2021
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      Hi,
      I am trying to change the mobile number saved in MMT profile as I have changed my old number.

      Please tell me a way to update my new number on the app.
      MakeMyTrip India customer support has been notified about the posted complaint.
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        R
        Raghu Rajamani
        May 14, 2021
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        I had booked an international return trip air ticket in Jet Airways through makemytrip.com and paid Rs.40, 961/-. in March 2019 (more than 24 months ago)

        The booking ID is NN[protected].

        However the travel agent keep saying that the refund is not received from Jet Airways and they have no update about the refund.
        MakeMyTrip India customer support has been notified about the posted complaint.
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          V
          viswanath.n
          from Proddatur, Andhra Pradesh
          May 13, 2021
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          Booking ID : NF[protected] (PNR: Q7TWSI)
          Booked Date: 02 Dec, 2020
          directly cancelled from Airlines.
          Even thou i have canceled trip thro Airlines directly and even Airlines confirmed that they have refund to MakeMyTrip, still they did refund yet. Customer Care number are not allowing to talk to representative i have tried nearly 20 days not succeeded. Earlier timeline mentioned to process refund till 2-May, not its moved to 27-May to 6-Jun.
          MakeMyTrip India customer support has been notified about the posted complaint.
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            N
            Nakul Dey
            May 12, 2021
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            Hello everyone, this is reference to my two trips which were cancelled using make my trip, and the refund was promised to be credited by 30th March, but even in today's date i.e 12th May, I didn't receive my refund for the following. I urge the higher authorities and MakeMyTrip to look into this case and solve the issue as soon as possible.

            It says the refund has been processed, but it's veen over 20days, since I didn't receive my refund.

            Booking ID-NF[protected]
            MakeMyTrip India customer support has been notified about the posted complaint.
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              ganeriwalsid
              May 12, 2021
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              Booking ID: NF[protected]
              Amount to be refunded back: Rs.678

              I got a refund request confirmation from Makemytrip on 23rd April which states that the request is being reviewed. Till when am I expected to wait?

              Also, why on the FAQ section, I see only 3 available options while none are relevant in my case.

              Take this on priority.
              MakeMyTrip India customer support has been notified about the posted complaint.
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                Ummer rasool
                May 12, 2021
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                Address: Kupwara

                Sir i book my ticket on 17 January and my flight timing was on 15 February so on 14 i received a mail through your self that flight timing has been changed from 10:15 am to 11:30 am when i reached at airport they said flight take off at 10: 15 then i contact with air india they said your money will be refund in 7 to 21 days through make my trip but from last 3 months i am waiting here plz refund my money in this account [protected] are give me my RNA no. It wilp be your most kindness
                MakeMyTrip India customer support has been notified about the posted complaint.
                May 16, 2021
                Updated by Ummer rasool                 Please look in this matter and refund my money with ticket no.[protected] passenger name akther hussain plz refund my money

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                  S
                  Sathianarayanan V
                  May 12, 2021
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                  I was notified that the refund amount of rs 4964/- under approval code[protected] could not be processed due to technical issues. Kindly refund at the earliest date.
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    N
                    Nandagopan
                    May 11, 2021
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                    Website: www.makemytrip.com/hotels

                    I have booked one hotel via makemytrip on April 30 2021. here is the booking id NH[protected]. I cancelled the booking same day and you said I will get full refund of money. In the status it is saying refund is completed but still I have not received the money back. I saw many complaints of such here. what are you running now? a scam company for snatching money out of customers. Seriously you have no great option for customer care too.I am gonna report this if no further help in this matter is received.
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      B
                      bhargavkl
                      May 9, 2021
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                      Address: [email protected] mobile number 9739866755

                      Dear Sir / Madam

                      Ref: E ticket_NF[protected]

                      The above ticket was booked for the round about journey from Blore to Delhi, and from Delhi to Srinagar. However the flight did not take off on scheduled dates. In spite of my repeated request on your toll free numbers amount has not been credited till date to my account.
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        R
                        resh.ab
                        May 8, 2021
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                        Hi team,

                        Booking id :NF[protected]
                        Email address used : reshma.[protected]@gmail.com

                        I am unable to transfer my flight cancellation refund from my MMT wallet to my bank account. I get a "Retry transfer" error message.

                        Kindly initiate refund transfer to my payment account.

                        Regards,
                        Reshma Abraham
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          shivani.khosla
                          May 8, 2021
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                          Address: Gurugram

                          I had a travel booking dated 7th May from Makemytrip to Andaman Nicobar booking id NL[protected]. I got an email from MMT on 24th Apr from email id [protected]@makemytrip saying it is not feasible to travel on these dates and i should let them know whether i want to reschedule my booking or proceed with the original booking but did not give any email id where i should inform about my decision. Keeping the current covid situation in mind i had decided not to travel but there was no option to contact MMT as they had closed all channels of communication. Their customer care numbers are not working, chats are disabled, there is no email id where we can contact them and i do not know what is happening with my booking, my money close to 1 lakh INR is stuck and MMT is holding no responsibility to atleast inform the customer that what is the status.
                          MakeMyTrip India customer support has been notified about the posted complaint.
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                            gurusimha.rao
                            from Hyderabad, Andhra Pradesh
                            May 7, 2021
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                            Address: Gurgoan, New Delhi

                            I booked flight tickets from makemytrip in November 2019 for travel in May 2020 but due to lock down flights were cancelled by goair airline. The booking id with makemytrip NF[protected]. I am following up from march 1, 2021 for my money refund. The airline also refunded money to makemytrip (the mail copy is attached below). After a followup i received a refund of 6483 against a full refund value 23052. I am trying to reach them but no mail support and in my MMT page they removed the history and over phone only IVRS is available and no one can be reached. I request to Please credit the balance amount to my card and confirm.

                            Regards
                            Gowrisankara rao
                            [protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              anilpatel1317
                              May 7, 2021
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                              Address: Hyderabad

                              Hi,

                              Recently I tried to book a ticket from Hyderabad to Bagdogra from MAKE MY TRIP app and the amount (21, 169/-) has been deducted from my HDFC account through G.Pay ( UPI Transaction id[protected] but tickets have not been processed. i have got a message saying my money will be credited to my account within 7 days, however am not able to see any credit entry from MMT.

                              Please look into this matter and refund the amount ASAP.
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                I
                                IAMRANA Official
                                May 6, 2021
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                                Address: 492112

                                22nd of april, I was booking a train ticket but booking has cancelled. Its been 15days i didnt get my refund in my UPI. Its only 2694rupee. In status showing refund credited in your account. I didnt get any money or any refund from make my trip. I want my refund back in original payment method. Please help me out.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  Nigs24
                                  May 6, 2021
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                                  My flight from dehradun to bagdogra on 5may was being postponed twice so we had to cancell the tickets from the airlines side..they have already initiated the refund but we havent got the money yet.my PNR nmber is D8YH6C.we are students and stuck we want to go home .kindly refund the money as fast as possible if humanity is still alive because we contacted so many numbers of make my trip.they are asking personal bank details and asking us to download some anydesk apps through which they can control the details of our phone.so kindly look into the matter.
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                    Rajussn
                                    May 2, 2021
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                                    Refer to booking id NF[protected]. The flight ticket got cancelled and a refund request was raised on April 21, 2021. Subsequently I was requested to enter bank details to get the refund in the bank account. The refund was processed on April 22, 2021. But till date the refund was not credited. There is no way to connect with the customer executive of makemytrip.
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                      Ankip0909
                                      May 2, 2021
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                                      While booking a flight to and from Kolkata-Varanasi, Rs 7834 was deducted from my bank account but the ticket was not generated. I booked the ticket again by paying the same amount.
                                      It has been 17 days since I made the booking but the amount has yet not been deposited back to my bank account. I am not able to contact the customer care.
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        jiyaahuja
                                        May 1, 2021
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                                        I have booked a tickets one year ago.. spice jet airlines have informed me that refund has credited in mmt account..but not credited in my account. MMT registered mobile number. [protected]
                                        PNR - KBNI3G, JB6LQZ, EEFDVA, AEMG7K, OE8MKQ, CHN44B, DBMJTV... Please credit amount
                                        MakeMyTrip India customer support has been notified about the posted complaint.
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