MakeMyTrip India Complaints & Reviews

I tried a domestic flight booking through the make my trip app on 14th March. Their app said transaction has been cancelled from bank side and didn't give any transaction number. The funny thing is there is no way of filing a complaint in the makemytrip site in such situations.
The bank SMS said payment has been processed with (Ref is MAKEMYTR4771630 on 14-03-21 at 23:48:55).
I made the payment with an alternate payment method, and now the payment has happened twice. Th booking ID is NF[protected].

I am posting this here in this site because there is no way I am able to communicate to makemytrip India on the app or the website regarding this. Chatting with their bot was a joke ( waste of my time).
Please all be aware that there is no easy way of contacting make my trip when such a thing happens.
I had been a satisfied customer of make my trip till date.

This is with respect to my booking NF[protected]. Amount has been deducted twice, even though once it had failed.
Haven't recived refund even after 1 month.
There is absolutely no way to contact the customer care executive, or email a complaint. It is very irritating

Makemytrip website has informed by your app/website that the refund has been processed on 26th March, and amount credited to the account on 29th March, However even after TWO weeks (15th April 2021) the money is still not credited to my account, ICICI bank has informed me the that the UTR number provided by makemytrip DOES NOT EXIST in the system, and they cant trace it at all.

I have raised a complaint with my bank and asked them to provide the transaction trace.as per them the money was either transferred and the UTR number provided does not exist.

I have also received another mail from goair the airline i booked the tickets for that the balance amount of Rs 8113 also, The aforementioned refund was only partial and for Rs 10, 000 Only. Please advise me on the balance amount as well.

Please advise my ON the status of BOTH the amounts, as writing to [protected]@makemytrip.com given an automated response of checking the app. The APP has no way of raising a complaint., Calling the call center takes us to an automated response, and finally asks you check the app.

SO basically its a dead end, hence there is NO Mechanism to reach makemytrip and raise a complaint, hence the only options that would be left to me is to escalate to the appropriate authority/ministry of transportation ect to resolve

Regards

Dr Tejal Mavinkurve.

I had raised a cancellation request for the booking on 9th of March 2021 and still haven’t received the refund yet.

My booking ID: AN[protected] flight from COK to YYZ). As per cancellation policy the refund should have been with 10-20 days and now its more than a month..

Sir/Madam
For my above booking I was unable to travel as my society was under containment zone, accordingly i requested the hotel for change of date for which they agreed to but since I had made booking via makemytrip, they want me to send email to them through your portal. So please help me to complete the formality so that I can make amendment to above booking.
Please do the needful at your earliest
Regards
Prakash
[protected]

Account Name: Shagun Bansal
Email ID: [protected]@rocketmail.com

Please change the email ID to [protected]@gmail.com

I'm not getting an option to change the email and customer care is also not helping me.

I am down with FEVER. I am unable to take the booked flights. Since I can not go, my wife Reeta Prasad also can not go.
You are therefore requested to CANCEL our DEL-PAT as well as PAT-DELHI flight on the grounds of my illness/possibility of Covid-19 infection which I may or may not develop. I and my wife both are 72 yrs old.
Considering our age and my fever, you are requested to CANCEL our flights and process REFUNDS on compassionate grounds.
Regards.
Chandra Shekhar Prasad

I booked a ticket online in their web site from Hyd to Washington DC, USA vis London Airport on 3/3/2021 and they issued us a ticket. When the travel is on 19/4/2021. British Airways informs me that we can not travel through London Airport unless we have USA passport. This stipulation exits from Jan onwards, but still the company is issuing tickets to Indian Passport holders. My ticket is non refundable and the company is not responding to me. Please look into.

Pnr 97097110 flight from Delhi to Bali has been cancelled by the airlines and refunded to mmt. However, there is no option to contact mmt for refund. It is been one year, we have been trying to get the refund with no avail.

Itinerary has been attached for details.

Please help

Unable to delete review

I attempted to book flight tickets on 05.02.2021 through “Make My Trip”. I had tried to use
my debit card to make the payment but the transaction had failed immediately after I
entered the OTP. The booking was unsuccessful and the payment had also failed. But for
a transaction that I attempted on 5th February, 2021, an amount of Rs.41, 806 (Rupees
Forty One Thousand Eight Hundred and Six) has been debited from...

On 7 th AprilI have booked ticket to Bangalore to Kumta using make my trip application.. first I have used UPI to make payment amount deducted from my account but ticket is not booked. Again I need to book my ticket. For the first time amount deducted is not yet returned. Please check on this..

I am attaching my advance amount of Rs.20000.00 was paid to Italy tour 2020 and now you have issued certificate which is attached below is expired next month..due to increase of Covid cannot travel and wish to request you to refund our deposit amount..
E gift card #[protected]
Expiry 22nd May 2021
Shridhar & Padma Bhat

I could not catch with above flight as my society was under containment zone and accordingly was sealed and no entry or exit was allowed. So please check with airline if the above can be amended or cancelled
regards
prakash [protected]

Due to my society fall under containment zone i could not travel and accordingly I spoke to The Grand Mamta Hotel and they told me they are ready to amend my above booking for any future date and since I had made booking through makemytrip, they suggested me to email you. So please contact The Grand Mamta for amendment of my above booking so that I can utilize the above booking in future. Please do the needful at your earliest
Thanks and regards
Prakash [protected]

I have booked two ticket thru make my trip frm chennai to dehradun @RS 14292/ but indigo cancelled the flight and refunded Rs 15099/ to make my trip but make my trip refund me Rs 13685/ . i.e. Rs 607/ less which is cheating with customer and not tolerable. the flight and PNR No was TP7LSN and booking id NF[protected] .
Refund Summary
Refund amount will be credited to original payment method

Refund Status of Indigo
Booked on 30-Mar-2021

Refund Amount - INR 15099
Complete
Payment Mode - Agent
Transaction Date - 30-Mar-2021
Initiated by Customer
Refund has been initiated by customer

Refund processed

Hi
This is for a particular booking
MMT has transferred INR 59, 722 out of the INR 84, 002 (approx.) that was to be refunded. INR 24, 280 has not been refunded to me yet
Also, I spoke to MMT agent (when they called) and explained
The agent promised to escalate the issue, send an email and also promised a call back. Nothing done so far
The call was from this number: +[protected]

No email address and they don't come on call. So, I am not sure how to contact them

I have sent them all the details they need.

Regards,
Kamal

I have Cancelled my flight booking and that refund amount is credited to my MakeMyTrip wallet. Now that amount is not getting transferred to original payment mode as MMT is giving error while transferring the amount. Even customer care numbers are on IVRs and they are not replying to the emails. How can I reach to them to raise my concern.
I want the amount to be in my original payment mode or in bank account.

I have booked flight through makemytrip on 24th march and it got cancelled due to pandemic (Corona virus) and i have requested an refund and the amount was refunded in makemytrip wallet... And i have requested agian to refund in my SBI bank account ...Its says refund is succeddfull in ur bank account but when i check my bank account there is no amount credited yet... It's already 8 days i did not get still now... With whome should i contact for this queries.

Hello,
due to covid lockdown flight were not operational on 3rd April . Then ticket auto cancelled. But not yet received any refund to my account. Several times called both airindia and MakeMyTrip regarding this. Pls refund as soon . completed one yr waiting for refund
More details find below

Passenger name thulshi chutia
E ticket number :[protected]
PNR JMW57 / M812813
Refund application number [protected]
My alternate number [protected]