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MakeMyTrip India Complaints & Reviews

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Updated: Dec 5, 2025
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MakeMyTrip India reviews & complaints page 146

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K
KIRAN P (KIKU)
from Delhi, Delhi
Mar 15, 2021
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The issue that I have experienced was: Hi have booked the international flight ticket, my booking id: IN1B[protected].
due to corona, flight operations were canceled, after 8 months I have raised for cancellation on Dec 25th, and a refund request has been accepted on Feb 15th, after that every time I called customer care they saying within 3 working days my money will get deposited but till today I haven't received the money. I am calling Cc every day multiple times, but no one is responding correctly. no resolution yet. they are intentionally holding my money and running their business. kindly try to resolve my issue.
+1 photos
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    Tabrez Galaria
    from Mumbai, Maharashtra
    Mar 15, 2021
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    I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The MMT support is very bad and they don't respond at all.
    +2 photos
    MakeMyTrip India customer support has been notified about the posted complaint.
    Mar 15, 2021
    Updated by Tabrez Galaria
    I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The MMT support is very bad and they don't respond at all.

    Mar 15, 2021
    Updated by Tabrez Galaria
    Adding MMT email

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      Sebastianlatha
      Mar 15, 2021
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      Airlines cancelled the flight due to covid 19.It has been almost 9 months since I am trying for a refund and make my trip shows the refund is processed into the wallet and wallet reflect amount Zero.

      Cannot contact customer call centres.It gets disconnected while selecting the refund options.

      The other ticket from other airlines are refunded promptly.The problem is with Air India express.
      Please do refund or get back to me with the PNR at least so that I can check with airlines directly.
      +2 photos
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        Y
        Yash Pawan Khurana
        Mar 15, 2021
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        I booked hotel on 13th March 21:12, Amount got deducted, transaction successful and gpay transaction show received amount by makemytip ... but the booking did not happen, i even checked with the hotel guys, no booking received by them either.please help me out .
        MakeMyTrip India customer support has been notified about the posted complaint.
        How will they contact me ?
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          A
          amgup
          Mar 15, 2021
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          Address: Radha ki Dhani, sehore

          Made booking for a hotel and paid for it. But the booking didnt complete even though the amount got debited (Ref No - [protected]IGAKSUBDB8 dated: 15.03.2021, amount 4240).

          Later had to again pay the same amount to get the same booking done (Ref No - [protected]IGAKSUCJL6, dated: 15.03.2021, amount 4240).
          MakeMyTrip India customer support has been notified about the posted complaint.
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            S
            smartyim
            Mar 14, 2021
            Resolved
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            Resolved

            Flight ticket not booked but money got deducted

            I booked an online ticket using MakeMyTrip app on 14th March, 2021 at 2:32 PM. Ticket booked for the flight with number AirAsia I5 | 970 from Goa (15:10) to Mumbai (16:25) through Mobikwik app the proof of which I have attached. The transaction has been successful on the end of the bank. Total Amount of 3875 Rs. deducted from my account.
            After the entire transaction, before redirecting to the company site it showed transaction failed....
            +1 photos
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            pooja jha
            from Chennai, Tamil Nadu
            Mar 14, 2021
            Resolved
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            Resolved

            I had booked a flight ticket from Surat to patna on MakeMyTrip Date[protected] Time 12:26 PM. I paid the ticket fare 4700 Rs, through Union Bank Net Banking Reference no[protected], my money got deducted and my booking is not confirmed. Technical Failure issue was displayed but bank has confirmed that payment amount is deposited into make my trip account. Please refund my amount as soon sa possible.

            Find attached transaction detail
            +1 photos
            Mar 17, 2021
            Complaint marked as Resolved 
            MakeMyTrip India customer support has been notified about the posted complaint.
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              R
              Rameshwar Mahadevan
              Mar 14, 2021
              Resolved
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              Resolved

              I booked an air ticket my Bangalore to Mumbai. But due to my personal situation i had to cancel my ticket. I did cancellation by calling the make my trip executive. Over there i was said i will be getting a refund of Rs 1931. But after a few days it was changed like i wont be getting a refund. Please help me out.
              +2 photos
              Apr 18, 2022
              Complaint marked as Resolved 
              They contacted us and refunded the money. Thanks for the support
              MakeMyTrip India customer support has been notified about the posted complaint.
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                K
                kanugula prashanth
                Mar 14, 2021
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                I have booked flight ticket and money got deducted but there was no record found regarding the ticket booking .what's going on? Need my money back asap.
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  M
                  Mohammad Umar Farooque
                  from Kolkata, West Bengal
                  Mar 13, 2021
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                  Address: 16,KIMBER STREET

                  I had a flight booked at the Makemytrip website from Melbourne to Kolkata on 27th March 2020. as we know due to the pandemic the flight got canceled. I have called several times and mail them too yet there is no response from their end at all. I also made a contact with AIRASIA but they said they are not responsible if the booking is made by a third party. Its been a year, and still, they are not responding. I claim refund and I wanted to claim my 38000 refunds and 30000 as an harassment I have faced .
                  +4 photos
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Aug 08, 2021
                  Updated by Mohammad Umar Farooque
                  I haven’t received the refund yet
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                    A
                    Aman Bubna
                    Mar 13, 2021
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                    I booked a bus from Udaipur to Ahmedabad which details I have attached below.
                    I contacted the bus operator so many times before the boarding as the pick up point mentioned on the ticket was closed.
                    I didn't received any bus driver number or the details of the bus.
                    I waited there for more than 2 hours, and then unfortunately I had to take another bus which was of double the cost
                    My time and money both got wasted.
                    I complained it to make my trip
                    They closed the issue without solving it refunding my original booking amount.
                    The bus operator called me the next day and he accepted the mistake
                    But then also money has not been credited till now.
                    I want you to credit my booking amount as well as the compensation as soon as possible otherwise I would be force to take a strict action against MMT.
                    I am attaching the details of the ticket and my call details to the operator.

                    Contact no. [protected]
                    +3 photos
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                      Suranjana Chettri
                      Mar 13, 2021
                      Resolved
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                      Resolved

                      Hello
                      I had booked my ticket with reference no: MAKEMYTR4771630 on[protected]

                      I have not yet got the ticket in my email or my account in the app.
                      I am not able to reach out to any customer support. They keep saying no ticket booked on the number. I can't find any booking details on the account as well. But I got a statement from the bank that the amount had been deducted.
                      Please I need customer support to check this issue.
                      Mar 15, 2021
                      Complaint marked as Resolved 
                      The amount debited had been refunded.
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Mar 13, 2021
                      Updated by Suranjana Chettri
                      This is the bank statement

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                        S
                        Savion
                        Mar 12, 2021
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                        Address: Gurugram

                        I had registered my complaint vide ref no. Reference No.[protected] through forum. after few chain mails i receive this email from them (listed below) however the problem is still same. and every time they reply me with stupid copy paste item they automatically close the ticket.

                        Dear Mr.Shekhar,

                        Greetings from Make My Trip.!

                        This is regarding your refund query due to COVID-19 issue for Booking ID NF[protected].

                        We would like to inform you that you can use whole credit shell amount in one passenger name and before 31st March 2021 you can use the credit shell.

                        We are closing this case from our end as of now. In case you have some further query regarding this than you can connect with us on our 24 hrs toll free[protected] or

                        [protected]
                        [protected]
                        [protected]

                        We value your business with us and look forward in assisting you with all your travel plans.
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          L
                          Leksanil
                          Mar 12, 2021
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                          Delete my account permanently

                          I would like to delete my MMT trips history....
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                          Sid@1511
                          Mar 12, 2021
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                          I have booked a flight but in between transaction the process is failed and due to which my fund is deducted so i want to ask for how much time I have to wait for refund my flight booking attempt no. is NF[protected] attaching my chat image also
                          +1 photos
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Refund still not processed. Makemytrip is doing fraud, please who all are reading please book your flight directly from the airlines don’t include third party in between. Please beware of these fraud done by makemytrip
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                            R
                            Ramesh Nagpure
                            Mar 12, 2021
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                            Address: 2C - 808, DREAMS CHS, L B S ROAD, BHANDUP (W)

                            Refund Rs.16494/- not reflected in my Make my trip wallet for Mumbai to Bengaluru flight.
                            Airline has refunded on 12th Nov to make my trip and till date it is not credited to my account.

                            Flight booking NF[protected].
                            PNR - OOR5HK

                            Contact No - [protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            What is the issue in payment gateway ??? why it declined the refund transaction due to technical issues when other refund amount is deposited in same account ??

                            What is the other way out ??

                            Shall I give any other account no of mine ??

                            Regards,
                            Ramesh

                            [protected]
                            Please process refund on priority
                            I am not able to transfer MMT refund to my bank account. Please check
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                              S
                              sunanda guha
                              Mar 12, 2021
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                              My flight booking ID NF[protected] AMD-CCU was cancelled on 6th March 2021.
                              Then Makemytrip also sent a mail to me that a refund is in progress. but some days later another mail sent from your side that due to some technical issue refund was not done. Then you give a link to provide bank details. That's Where problems start I repeatedly click the link but shows something went wrong please
                              try again later. My refund amount is Rs. 3856.
                              Please solve this problem as soon as possible to get my refund back.

                              with regards
                              SUNANDA GUHA
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                K
                                Keshav Singh Rana
                                Mar 11, 2021
                                Resolved
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                                Resolved

                                This message is concern for my Cancelled Flight booking id NF[protected] that scheduled last year on 28th March 2020. The booking I have cancelled a week before ie on 22nd March 2020 and amount has been reflected to my MakeMyTrip wallet. Since than I have booked on 2 occasions like flight and can but forgot to use the wallet money. Now, today I received an email saying the wallet money that is ₹1717 currently in my wallet out of which ₹1629 will get expire on 31st March. Since the wallet money is in unrestricted category I want that amount to be reflected in my bank account.
                                +1 photos
                                Mar 12, 2021
                                Complaint marked as Resolved 
                                First I called on a customer care number that is +911244628747 but unable to reach out customer support executive then I have emailed the complaint on [email protected] but later I got to know that it is incorrect email so I googled and email the same on [email protected] but didn't get any response.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  Samruddhi26
                                  Mar 11, 2021
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                                  I have got a message from Make My Trip that refund is credited to my card on 8th March 2021. However on their website it’s showing in process and I have yet not received the refund
                                  +1 photos
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                                    H
                                    Hitesh0306
                                    Mar 11, 2021
                                    Resolved
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                                    Resolved

                                    Dear Team,
                                    This is to inform you that I am trying to Book my bus ticket but amount Rs.897/- debited from account but ticket not booked.

                                    Kindly refund my amount ASAP.

                                    Thanks & Regards,
                                    Hitesh Nigam
                                    +1 photos
                                    Mar 11, 2021
                                    Complaint marked as Resolved 
                                    Not resolved
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Mar 11, 2021
                                    Updated by Hitesh0306
                                    Kindly refund my amount ASAP
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