MakeMyTrip India Complaints & Reviews

I wanted to get a review removed that i posted accidentally.
I am unable to get it done.
When ever i call customer care they say that there is no reference ticket created please call us back.
I called them more than 30 times
They are saying the same thing.
I wanted to get it done.

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Address: D3,501, Highland Gardens, Dhokhali Road, Thane West - 400 608.

I had cancelled tickets of Go Air for 2 passengers for travel on 25/04/20 due to Covid-19 lock down and the amount was refunded by the Airlines to MMT.

MMT credited refund amount of Rs.5562/- to my vallet with them by Nov. '20 end. But this amount is neither utilized by me nor appearing in my vallet now. Also the same is not credited to my credit card account.

ICICI Bank want the following information to trace the payment and credit to my account :

1. Biller Name
2. Amount refunded
3. Payment ID/Reference ID of refund
4. Date of refund

Hence request to provide above details immediately. I have been following up on this for last 5 months; but no detail is received from MMT.

Regards,

V. Joseph Chelladurai,
Cell.: [protected].

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Address: Delhi

Hi

I booked 4 tickets for Indonesia Bali last year and it was cancelled due to covid lockdown.

I tried to reach out to make my trip but they are never available on phone call and has not provided any resolution than simply mentioning that a voucher will be provided.

As vietjet airways is not functional the voucher is not usable. Now they are not refunding money.

I have attached screenshots to provide all the details about my flight.

Me and my friends are reachable at [protected] (Abhishek).

+2 photos

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Address: Gurgaon

Go Air has refunded an amount of Rupees 12, 458.00 against the cancellation from airline side of my PNR number J4845F vide the airline e-mail dated March 15, 2021. However, MMT is showing that the ticket is cancelled and no refund is due. I have repeatedly tried to rectify the status and also tied to talk to the customer service executive who after about 15 minutes on keeping the call on hold on Match 18 at 15:28 hours disconnected the call.
All my further attempts at a resolution have been totally unsuccessful

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Address: Village manyura tehshil garur dist Bageshwar Uttarakhand 263641

Sir I m Deepak Singh Rana, I booked 2 Arline ticket and after 2 days I cancelled one ticket and I got refund of amount 2768 in wallet.
After sometime I wanted to book a train ticket but I can't use wallet amount and when I try to transfer my wallet amount into my account it also not possible .
I think MakeMyTrip my trip cheats people and also do some restrictions on wallet amount

+1 photos

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Address: Delhi

I booked online flight ticket using MMT aap on 18th March, 2021. Ticket booked for the flight for a round trip for two person from New Delhi to Chennai through HDFC debit card option. The transaction has been successful on the end of the bank.

The total amount got deducted from my account was Rs. 26997.

After the entire transaction, before redirecting to the booking page it showed transaction failed. But the amount got deducted from my account.

I have not received any ticket, no booking ID nothing as it simply redirected me to the home page instead of ticket page.

Please look into this matter as soon as possible and refund my amount without any further
delay.

I have attached the reference Id for your enquiry.

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Mar 23, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Mar 23, 2021

Updated by shakshi verma Amount got refunded in my respective bank account, Thanks.

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shakshi verma

Mar 23, 2021

Amount got refunded in my respective bank account, Thanks.

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I regret to inform that despite several reminders the refund for my MAA-BOM-FRA-TXL and MXP-DEL-MAA air ticket which was booked on 10 Feb 2020 for travel in 24-31 May 2020 has not been completed (Ref. NN[protected]. The flights were cancelled due to CoVID-19 and as such are eligible for full refund of fare.
Every time, they raise a new refund request and say it would take 45-90 days for the airlines to settle, but nothing happens thereafter. This is despite the Court observations that airlines should refund the fare collected from customers during CoVID-19 lock down. This has eroded any confidence that I had with MMT to avoid booking any of my travel, hotel stays with them. Is there a legal way to sort out this. I am from a Government Institution and have paid the cash in advance from my pocket for the travel. It is hurting me badly because of this financially and mentally.

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Address: Jhankat, khatima 262308

I send money from makemytrip wallet to my bank account but can't get money to my wallet please solve the problem

+3 photos

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Mar 16, 2021

Updated by Chikunoob69 I transferred money from makemytrip wallet to my bank account but I can't get money to my account
It show by makemytrip app we will tell you after 48 hour please solve my problem

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The issue that I have experienced was: Hi have booked the international flight ticket, my booking id: IN1B[protected].
due to corona, flight operations were canceled, after 8 months I have raised for cancellation on Dec 25th, and a refund request has been accepted on Feb 15th, after that every time I called customer care they saying within 3 working days my money will get deposited but till today I haven't received the money. I am calling Cc every day multiple times, but no one is responding correctly. no resolution yet. they are intentionally holding my money and running their business. kindly try to resolve my issue.

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I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The MMT support is very bad and they don't respond at all.

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Mar 15, 2021

Updated by Tabrez Galaria I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The MMT support is very bad and they don't respond at all.

Mar 15, 2021

Updated by Tabrez Galaria Adding MMT email

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Airlines cancelled the flight due to covid 19.It has been almost 9 months since I am trying for a refund and make my trip shows the refund is processed into the wallet and wallet reflect amount Zero.

Cannot contact customer call centres.It gets disconnected while selecting the refund options.

The other ticket from other airlines are refunded promptly.The problem is with Air India express.
Please do refund or get back to me with the PNR at least so that I can check with airlines directly.

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I booked hotel on 13th March 21:12, Amount got deducted, transaction successful and gpay transaction show received amount by makemytip ... but the booking did not happen, i even checked with the hotel guys, no booking received by them either.please help me out .

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Yash Pawan Khurana

Mar 15, 2021

How will they contact me ?

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Address: Radha ki Dhani, sehore

Made booking for a hotel and paid for it. But the booking didnt complete even though the amount got debited (Ref No - [protected]IGAKSUBDB8 dated: 15.03.2021, amount 4240).

Later had to again pay the same amount to get the same booking done (Ref No - [protected]IGAKSUCJL6, dated: 15.03.2021, amount 4240).

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I booked an online ticket using MakeMyTrip app on 14th March, 2021 at 2:32 PM. Ticket booked for the flight with number AirAsia I5 | 970 from Goa (15:10) to Mumbai (16:25) through Mobikwik app the proof of which I have attached. The transaction has been successful on the end of the bank. Total Amount of 3875 Rs. deducted from my account.
After the entire transaction, before redirecting to the company site it showed transaction failed....

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I had booked a flight ticket from Surat to patna on MakeMyTrip Date[protected] Time 12:26 PM. I paid the ticket fare 4700 Rs, through Union Bank Net Banking Reference no[protected], my money got deducted and my booking is not confirmed. Technical Failure issue was displayed but bank has confirmed that payment amount is deposited into make my trip account. Please refund my amount as soon sa possible.

Find attached transaction detail

+1 photos

Mar 17, 2021

Complaint marked as Resolved

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I booked an air ticket my Bangalore to Mumbai. But due to my personal situation i had to cancel my ticket. I did cancellation by calling the make my trip executive. Over there i was said i will be getting a refund of Rs 1931. But after a few days it was changed like i wont be getting a refund. Please help me out.

+2 photos

Apr 18, 2022

Complaint marked as Resolved

They contacted us and refunded the money. Thanks for the support

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I have booked flight ticket and money got deducted but there was no record found regarding the ticket booking .what's going on? Need my money back asap.

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Address: 16,KIMBER STREET

I had a flight booked at the Makemytrip website from Melbourne to Kolkata on 27th March 2020. as we know due to the pandemic the flight got canceled. I have called several times and mail them too yet there is no response from their end at all. I also made a contact with AIRASIA but they said they are not responsible if the booking is made by a third party. Its been a year, and still, they are not responding. I claim refund and I wanted to claim my 38000 refunds and 30000 as an harassment I have faced .

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Aug 08, 2021

Updated by Mohammad Umar Farooque I haven’t received the refund yet

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I booked a bus from Udaipur to Ahmedabad which details I have attached below.
I contacted the bus operator so many times before the boarding as the pick up point mentioned on the ticket was closed.
I didn't received any bus driver number or the details of the bus.
I waited there for more than 2 hours, and then unfortunately I had to take another bus which was of double the cost
My time and money both got wasted.
I complained it to make my trip
They closed the issue without solving it refunding my original booking amount.
The bus operator called me the next day and he accepted the mistake
But then also money has not been credited till now.
I want you to credit my booking amount as well as the compensation as soon as possible otherwise I would be force to take a strict action against MMT.
I am attaching the details of the ticket and my call details to the operator.

Contact no. [protected]

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Hello
I had booked my ticket with reference no: MAKEMYTR4771630 on[protected]

I have not yet got the ticket in my email or my account in the app.
I am not able to reach out to any customer support. They keep saying no ticket booked on the number. I can't find any booking details on the account as well. But I got a statement from the bank that the amount had been deducted.
Please I need customer support to check this issue.

Mar 15, 2021

Complaint marked as Resolved

The amount debited had been refunded.

MakeMyTrip India customer support has been notified about the posted complaint.

Mar 13, 2021

Updated by Suranjana Chettri This is the bank statement

MakeMyTrip India Complaints & Reviews

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MakeMyTrip India reviews & complaints page 147

Wanted to get things done but cant

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Non receipt of refund amount for booking ID NF29141256403258.

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Not refunding the money for cancelled flight

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Refund by airline not being credited to my account

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Want to transfer wallet money into my account

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Transaction Failed but Amount got deducted

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Refund not received for May 2020 travel air ticket

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I send money from mmt wallet to bank account but can't get money

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Refund my money from makemytrip

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Amount refunded from Go Air but MMT not refunding my amount

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Air india express Booking ID - NN2915349678310

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Amount deducted but no booking confirmed

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Money deducted booking not made

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Flight ticket not booked but money got deducted

Money deducted for account but ticket not booked

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Didn't get the refund

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Money deducted for flight ticket but no ticket details was found

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Makemytrip Flight ticket fraud

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Regarding bus cancellation

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Amount deducted but I have not receive any ticket or acknowledgement

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