MakeMyTrip India Complaints & Reviews

I had booked an airline ticket from Mumbai to Nagpur on 6th May 2020 due to COVID the flight was cancelled and the amount was put in credit shell. even after long time since COVID is not yet cleared the airline has refunded the money to my make my trip wallet. Now when I am trying to take back the money of Rs. 20146.00 to my original pay mode they are not allowing.
I have sent several mails as well as calls but no response.
please help me gettting my payments.

I had booked flights from Ahmedabad to Pune via MAKEMYTRIP for a family trip viz GO AIR. Travelling was only in March 28th but due covid it was autocancelled so I booked for next date that is may 04th 2020. Again the flight was cancelled due to Covid. Money was put into escrow account, as was earlier informed by airlines and could be utilised by May 2021 However, last week GO AIR cancelled my Bookings of rs 10386 and refunded partial money rs 5715 to MAKEMYTRIP. I have been trying multiple phone nos. of MAKEMYTRIP, but unable to get thru a customer service and all the calls are forwarded to auto-message. I feel cheated and lost. Please help my booking id NF[protected].

Despite many complaints team MakeMyTrip is not refunding my cancelled Indigo flight of 04 April 2020, which I crossed check from IndiGo, they had already refunded the amount to MakeMyTrip.
Booking Id- NF[protected].
Amount is showing in app only neither in account nor in wallet.(attached file)

Sir,
I had booked 3 tickets for Delhi from Bagdogra Airport at 1:04 PM on 25/03/2021. 14282 rupees was debited from my savings account but my booking hasn't been confirmed. in fact their is no record of the booking in Make My Trip page. Pls assist.

I have been trying to contact makemytrip through their customer service numbers and the email ids. However its absolutely useless because none of the numbers are working. My issue was regarding extending the validity of the gift card that i had purchased for my parents who are senior citizens and as they are unable to travel right now because of the ongoing Covid situation, i had wanted to get the card extended. I had managed to get it extended at first for 3 months. Now i wanted to extend it further. However im just not able to get through any customer service numbers. The emails i have sent are bouncing back to my email id. This is totally a frustrating situation. When i contacted one of the makemytrip branches, they said that they cannot help out as the purchase was made online and not through their office. The representative gave me a mail id to which i sent an email but that was also of no use as that mail bounced back too. What kind of customer service is this???? I am trying all the possible ways to contact makemytrip to somehow get some update on the query but they have made it impossible for me to do that. I did not expect this kind of inefficiency from the company's part. So either my money should be refunded or the card should be extended till a period of time. Unfortunately the gift card was bought last year just before the covid pandemie broke out. This was an unexpected situation that came up. Hope somehow this situation is resolved.

Subject: Refund issue from Make My Trip

Dear Sir,

Please note that My booking Id is NF[protected]. As per attached credit notes provided by both Airlines, they confirmed that they have been approved to refund the also marked to Make my trip for refund the money.

Booking PNR Details as follows.

GoAir PNR No - I7P4GZ (Delhi to Bangalore) Refund amount Rs. 2745

Vistara PNR No - OGUCGV (Bangalore to Delhi) Refund amount Rs. 3623

Please note that Make my trip app shows the Refund status for amount Rs. 3623 and given a UTR (Unique Transaction Reference) number[protected]. Make my trip app shows Refund successfully on dated 25.01.2021. But till date I have not received any amount from Make my trip.

Please note that Make my trips customer care contact number not working last 6 months.
May we request you kindly arrange to refund the amount as early as possible.

Attachments : 1- Credit notes given by Make my trips.
2- Credit notes given by Airlines.
3- Screen shots for UTR No. provided through Make my trips app for refund.

Please note that if you desire my Bank statement. Please confirm. I will provide.

Regards.
PAWAN ROHILLA

I have made refund request to my bank ( the original payment mode) on last 01 Feb 2021 from my make my trip wallet. As given dead line 08 Feb 2021 is over till my amount is not crediited in my account. As I spoken to customer service of make my trip, they tell refund can not be initiated in original pay method (Amazon Pay) as it has been more than 6 months. However MMT Apps shows that refund has been processed in Amazon pay method. I again called customer support and they tell refund will be credited in your bank account and share your detls and i share the requisite detls accordingly. However, despite lapse of several days my refund not credited in my bank statement. In this all screenshot is attached for your information and necessary action please.

My Make My Trip booking ID NF[protected]

Make My Trip REFUND APPROVAL CODE P[protected]

I got email from MMT ON 6th January. A refund of 10, 434 has been processed. But until now I didn't get any refund. Sent so many mails to MMT but not responding. Called so many times, but not giving a proper reply. My booking ID: NN[protected]. I am going to complaint MMT legally.

I had booked flight from Hyd to Male, it was connecting flight via Mumbai. The Flights got cancelled by the airline itself not us. For refund we had to follow up 4 months but did not get any single response over mails. Customer call number is waste it never connects. We had to raise complain in Fegal forum where we lost amount 6000 for the Fee. We got the refund finally but after dedcuting 2400/- convienice fee which they told they will refund after the whole refund process gets completed. And after that noone is responding over mail over call no where . Flights were cancelled by Airlines, we struggled to get refund of 80K amount for 3-4 months and they deducted 2400 for single booking . Never going to make anyy booking from this site. Just Pathetic!

I booked online flight ticket using MMT aap on 24th March, 2021. Ticket booked for the flight for a round trip for one person from New Hyderabad to Bangalore through HDFC debit card option. The transaction has been successful on the end of the bank.

The total amount got deducted from my account was Rs. 6807 (Transaction Id MAKEMYTR4771630 ).

After the entire transaction, before redirecting to the booking page it showed transaction failed. But the amount got deducted from my account.

I have not received any ticket, no booking ID nothing as it simply redirected me to the home page instead of ticket page.

Please look into this matter as soon as possible and refund my amount without any further
delay.

For a cancelled booking, MMT requested a NEFT to transfer the amount to my Citibank account. I have sent them the Bank statement as well that I have not received such amount.
Citibank asked me to provide the Source bank details, UTR, ARN Number but MMT is not helping me with that and not responding to the mails. The refund is for more than 13000 and is not a small amount. They are providing no service to me when I book all m travels through MMT.

Hello,

I would like to delete my MMT account. I have sent an email to [protected]@makemytrip.com. Waiting for the response.
Please connect on an urgent basis.

Thanks

Tried booking ticket on 7th march. But booking failed and payment debited of RS.7590. But still now not received any refund.
booking ID:NF[protected]

Dear sir / madam

i booked last year ahmedabad to cochin go air lines flight ticket through make my trip but in corona issues not cancelled this thicket now i received one mail for go airlines to give refund full amount for makemy trip. they already explain before 7 days you receive refund for my account now already finish that date also, but unfortunately i not receive that refund for your side i add flight details and go airlinece mail copy also.check this mail and kindly provide my refund immediately

Ratheesh
[protected]

Original for Receiver
GSTIN of Supplier: 24AACCG2599K1ZB
CIN: U63013DL2004PLC217305
Name of Supplier:
Go Airlines (India) Limited
Address of Supplier: SARADR PATEL NEW DOMESTIC BLDG., SARDAR NAGAR, AHMEDABAD -
382475
PAN: AACCG2599K
PNR No: P9JNQW
Class: Economy Class
Invoice No: [protected]P9JNQW
Invoice Date: 17/03/2021
Sector: AMD-COK
Place of Supply: 24/Gujarat
Details of Receiver
Name: makemytrip com
GSTN/UIN (If Any):
Address: Gujarat
State Code: 24
Email ID of GSTN Holder: [protected]@gmail.com
Charge Code Charge Description Harmonized System Nomenclature (HSN) Description of Service Amount Discount Net Amount CGST 2.50% SGST 2.50% Total
FarePrice * Fare 9964 Domestic/International Scheduled Air transport services of passengers 3, 627.00 0.00 3, 627.00 90.00 90.00 3, 807.00
ASF Aviation Security Fee -- Non - taxable 177.00 0.00 177.00 - - 177.00
UDF User Development Fee -- -- 100.00 0.00 100.00 - - 100.00
Total 3, 904.00 0.00 3, 904.00 90.00 90.00 4, 084.00

Amount of 8100.00 rs has been debited from my bank on[protected] which is paid to make my trip for a hotel booking and where booking is not made and the amount is also not been refunded by bank or either make my trip.
Kindly requesting you to look into this and help me to get back my money where it has been 3 months already .
Thanking you,
Looking forward for your reply

M feeling very upset to book the ticket from make my trip. I had booked a bus ticket from patna to ranchi for 6th March. the bus was scheduled to depart at 8:30 pm and when i reached the bus stand and called the bus operator i was very surprised to know that the bus was cancelled for that night.for this i hadnt received any call from Make My trip nor the bus operator and in the middle of the night i was left no where to go and to my good luck i got a single ticket for the last bus from patna.The journey was not comfortable at all.
When I called the customer care of Make my trip everytime auto reply was on and call was getting disconnected.

Since the journey was not done on the booked bus hence pls return the ticket fare asap.
Had written mail on 8th but till now have got no revert either written or telephonic till date.

My flight is cancelled by airline due to operational reason on last year 23 march from Delhi to Kullu.
I have booked my flight from Make My Trip.

and I have raised my refund request through make my trip around 6 months before but they still now not raised to Air India.

Passenger Name is : Anil Sharma.
My ticket no is:[protected].

And the app. no which one i received from Make my trip is [protected]. But same application number i have discussed with air India then they informed that this type of any app. no. they not received.

I want my refund as soon as possible.

Regards,
Anil Sharma
Mob no: [protected].
Email Id: [protected]@gmail.com

Ratheesh R
11:06 AM (0 minutes ago)
to MakeMyTrip

dear sir / madam

i booked last year ahmedabad to cochin go air lines flight ticket through make my trip but in corona issues not cancelled this thicket now i received one mail for go airlines to give refund full amount for makemy trip but unfortunately i not receive that refund for your side i add flight details and go airlinece mail copy also.check this mail and kindly provide my refund immediately

Ratheesh
[protected]

Original for Receiver
GSTIN of Supplier: 24AACCG2599K1ZB
CIN: U63013DL2004PLC217305
Name of Supplier:
Go Airlines (India) Limited
Address of Supplier: SARADR PATEL NEW DOMESTIC BLDG., SARDAR NAGAR, AHMEDABAD -
382475
PAN: AACCG2599K
PNR No: P9JNQW
Class: Economy Class
Invoice No: [protected]P9JNQW
Invoice Date: 17/03/2021
Sector: AMD-COK
Place of Supply: 24/Gujarat
Details of Receiver
Name: makemytrip com
GSTN/UIN (If Any):
Address: Gujarat
State Code: 24
Email ID of GSTN Holder: [protected]@gmail.com
Charge Code Charge Description Harmonized System Nomenclature (HSN) Description of Service Amount Discount Net Amount CGST 2.50% SGST 2.50% Total
FarePrice * Fare 9964 Domestic/International Scheduled Air transport services of passengers 3, 627.00 0.00 3, 627.00 90.00 90.00 3, 807.00
ASF Aviation Security Fee -- Non - taxable 177.00 0.00 177.00 - - 177.00
UDF User Development Fee -- -- 100.00 0.00 100.00 - - 100.00
Total 3, 904.00 0.00 3, 904.00 90.00 90.00 4, 084.00

I’ve tried to book bus tickets from mmt .. i was booking the ticket without logging into the account on my desktop .. everything was fine but during the payment it shown some error and my money has been deducted..and i tried contacting the customer care so many times .. there is no response at all and no number is working.. here i uploaded my bank statement too

This in reference to the previous complaint made on your forum, the complain no is id: 2823612.
[i booked an online ticket using makemytrip site on 1 march 2021. The ticket was booked in the train 05043 / ljn kgm spl (Lucknow to kathgodam), i used my sbi debit card to make the payment. The transaction has been successful on the end of the bank. Total amount of rs. 699.93 got deducted from my account.
I have not received any confirmation from make my trip regarding my booking. No ticket, no booking id as after the entire transaction it simply redirected to the home page and not to the ticket page. The company has an automated system and asks for a booking id which i did not receive since i did not get any ticket.
Please look into the matter and refund the amount.]
Later i received a mail from make my trip on the 4th march saying that i'd get my refund within the next 3 working days, which i have still not got. This slackness in dealing with the issue from make my trip has completely disappointed me. Kindly look into the matter and help me in getting my refund.

Note :
1) i have attached a snapshot of my bank passbook which clearly shows that the amount was transferred to make my trip.
2) mail from makemytrip.