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Updated: May 7, 2026
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MakeMyTrip India reviews & complaints page 149

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D
Deepaksinghrana
Mar 18, 2021
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Address: Village manyura tehshil garur dist Bageshwar Uttarakhand 263641

Sir I m Deepak Singh Rana, I booked 2 Arline ticket and after 2 days I cancelled one ticket and I got refund of amount 2768 in wallet.
After sometime I wanted to book a train ticket but I can't use wallet amount and when I try to transfer my wallet amount into my account it also not possible .
I think MakeMyTrip my trip cheats people and also do some restrictions on wallet amount
MakeMyTrip India customer support has been notified about the posted complaint.
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    shakshi verma
    Mar 18, 2021
    Resolved
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    Address: Delhi

    I booked online flight ticket using MMT aap on 18th March, 2021. Ticket booked for the flight for a round trip for two person from New Delhi to Chennai through HDFC debit card option. The transaction has been successful on the end of the bank.

    The total amount got deducted from my account was Rs. 26997.

    After the entire transaction, before redirecting to the booking page it showed transaction failed. But the amount got deducted from my account.

    I have not received any ticket, no booking ID nothing as it simply redirected me to the home page instead of ticket page.

    Please look into this matter as soon as possible and refund my amount without any further
    delay.

    I have attached the reference Id for your enquiry.
    Mar 23, 2021
    Complaint marked as Resolved 
    MakeMyTrip India customer support has been notified about the posted complaint.
    Mar 23, 2021
    Updated by shakshi verma     Amount got refunded in my respective bank account, Thanks.
    View replies
    Amount got refunded in my respective bank account, Thanks.
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      Raghu Prakash V IITM
      Mar 18, 2021
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      I regret to inform that despite several reminders the refund for my MAA-BOM-FRA-TXL and MXP-DEL-MAA air ticket which was booked on 10 Feb 2020 for travel in 24-31 May 2020 has not been completed (Ref. NN[protected]. The flights were cancelled due to CoVID-19 and as such are eligible for full refund of fare.
      Every time, they raise a new refund request and say it would take 45-90 days for the airlines to settle, but nothing happens thereafter. This is despite the Court observations that airlines should refund the fare collected from customers during CoVID-19 lock down. This has eroded any confidence that I had with MMT to avoid booking any of my travel, hotel stays with them. Is there a legal way to sort out this. I am from a Government Institution and have paid the cash in advance from my pocket for the travel. It is hurting me badly because of this financially and mentally.
      MakeMyTrip India customer support has been notified about the posted complaint.
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        C
        Chikunoob69
        Mar 16, 2021
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        Address: Jhankat, khatima 262308

        I send money from makemytrip wallet to my bank account but can't get money to my wallet please solve the problem
        MakeMyTrip India customer support has been notified about the posted complaint.
        Mar 16, 2021
        Updated by Chikunoob69         I transferred money from makemytrip wallet to my bank account but I can't get money to my account
        It show by makemytrip app we will tell you after 48 hour please solve my problem

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          K
          KIRAN P (KIKU)
          from Delhi, Delhi
          Mar 15, 2021
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          The issue that I have experienced was: Hi have booked the international flight ticket, my booking id: IN1B[protected].
          due to corona, flight operations were canceled, after 8 months I have raised for cancellation on Dec 25th, and a refund request has been accepted on Feb 15th, after that every time I called customer care they saying within 3 working days my money will get deposited but till today I haven't received the money. I am calling Cc every day multiple times, but no one is responding correctly. no resolution yet. they are intentionally holding my money and running their business. kindly try to resolve my issue.
          MakeMyTrip India customer support has been notified about the posted complaint.
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            T
            Tabrez Galaria
            from Mumbai, Maharashtra
            Mar 15, 2021
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            I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The MMT support is very bad and they don't respond at all.
            MakeMyTrip India customer support has been notified about the posted complaint.
            Mar 15, 2021
            Updated by Tabrez Galaria             I booked a round trip from IXR - BLR - IXR for travel dates 2nd June 2020 and return date 14th June 2020. The flight was non operational on 2nd June 2020 due to Covid-19. I spoke to Go Air office and they confirmed me that amount has been refunded to MMT (travel agent). Since then I have contacted MMT and they are not responding. Attaching the copy of refund email from Go Air and MMT email saying that airways has deducted entire amount. The MMT support is very bad and they don't respond at all.

            Mar 15, 2021
            Updated by Tabrez Galaria             Adding MMT email

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              S
              Sebastianlatha
              Mar 15, 2021
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              Airlines cancelled the flight due to covid 19.It has been almost 9 months since I am trying for a refund and make my trip shows the refund is processed into the wallet and wallet reflect amount Zero.

              Cannot contact customer call centres.It gets disconnected while selecting the refund options.

              The other ticket from other airlines are refunded promptly.The problem is with Air India express.
              Please do refund or get back to me with the PNR at least so that I can check with airlines directly.
              MakeMyTrip India customer support has been notified about the posted complaint.
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                Yash Pawan Khurana
                Mar 15, 2021
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                I booked hotel on 13th March 21:12, Amount got deducted, transaction successful and gpay transaction show received amount by makemytip ... but the booking did not happen, i even checked with the hotel guys, no booking received by them either.please help me out .
                MakeMyTrip India customer support has been notified about the posted complaint.
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                How will they contact me ?
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                  A
                  amgup
                  Mar 15, 2021
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                  Address: Radha ki Dhani, sehore

                  Made booking for a hotel and paid for it. But the booking didnt complete even though the amount got debited (Ref No - [protected]IGAKSUBDB8 dated: 15.03.2021, amount 4240).

                  Later had to again pay the same amount to get the same booking done (Ref No - [protected]IGAKSUCJL6, dated: 15.03.2021, amount 4240).
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    S
                    smartyim
                    Mar 14, 2021
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                    Resolved

                    Flight ticket not booked but money got deducted

                    I booked an online ticket using MakeMyTrip app on 14th March, 2021 at 2:32 PM. Ticket booked for the flight with number AirAsia I5 | 970 from Goa (15:10) to Mumbai (16:25) through Mobikwik app the proof of which I have attached. The transaction has been successful on the end of the bank. Total Amount of 3875 Rs. deducted from my account.
                    After the entire transaction, before redirecting to the company site it showed transaction failed....
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                    pooja jha
                    from Chennai, Tamil Nadu
                    Mar 14, 2021
                    Resolved
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                    Resolved

                    I had booked a flight ticket from Surat to patna on MakeMyTrip Date[protected] Time 12:26 PM. I paid the ticket fare 4700 Rs, through Union Bank Net Banking Reference no[protected], my money got deducted and my booking is not confirmed. Technical Failure issue was displayed but bank has confirmed that payment amount is deposited into make my trip account. Please refund my amount as soon sa possible.

                    Find attached transaction detail
                    Mar 17, 2021
                    Complaint marked as Resolved 
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      R
                      Rameshwar Mahadevan
                      Mar 14, 2021
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                      Resolved

                      I booked an air ticket my Bangalore to Mumbai. But due to my personal situation i had to cancel my ticket. I did cancellation by calling the make my trip executive. Over there i was said i will be getting a refund of Rs 1931. But after a few days it was changed like i wont be getting a refund. Please help me out.
                      Apr 18, 2022
                      Complaint marked as Resolved 
                      They contacted us and refunded the money. Thanks for the support
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        K
                        kanugula prashanth
                        Mar 14, 2021
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                        I have booked flight ticket and money got deducted but there was no record found regarding the ticket booking .what's going on? Need my money back asap.
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          M
                          Mohammad Umar Farooque
                          from Kolkata, West Bengal
                          Mar 13, 2021
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                          Address: 16,KIMBER STREET

                          I had a flight booked at the Makemytrip website from Melbourne to Kolkata on 27th March 2020. as we know due to the pandemic the flight got canceled. I have called several times and mail them too yet there is no response from their end at all. I also made a contact with AIRASIA but they said they are not responsible if the booking is made by a third party. Its been a year, and still, they are not responding. I claim refund and I wanted to claim my 38000 refunds and 30000 as an harassment I have faced .
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Aug 08, 2021
                          Updated by Mohammad Umar Farooque                           I haven’t received the refund yet
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                            A
                            Aman Bubna
                            Mar 13, 2021
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                            I booked a bus from Udaipur to Ahmedabad which details I have attached below.
                            I contacted the bus operator so many times before the boarding as the pick up point mentioned on the ticket was closed.
                            I didn't received any bus driver number or the details of the bus.
                            I waited there for more than 2 hours, and then unfortunately I had to take another bus which was of double the cost
                            My time and money both got wasted.
                            I complained it to make my trip
                            They closed the issue without solving it refunding my original booking amount.
                            The bus operator called me the next day and he accepted the mistake
                            But then also money has not been credited till now.
                            I want you to credit my booking amount as well as the compensation as soon as possible otherwise I would be force to take a strict action against MMT.
                            I am attaching the details of the ticket and my call details to the operator.

                            Contact no. [protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              S
                              Suranjana Chettri
                              Mar 13, 2021
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                              Resolved

                              Hello
                              I had booked my ticket with reference no: MAKEMYTR4771630 on[protected]

                              I have not yet got the ticket in my email or my account in the app.
                              I am not able to reach out to any customer support. They keep saying no ticket booked on the number. I can't find any booking details on the account as well. But I got a statement from the bank that the amount had been deducted.
                              Please I need customer support to check this issue.
                              Mar 15, 2021
                              Complaint marked as Resolved 
                              The amount debited had been refunded.
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Mar 13, 2021
                              Updated by Suranjana Chettri                               This is the bank statement

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                                S
                                Savion
                                Mar 12, 2021
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                                Address: Gurugram

                                I had registered my complaint vide ref no. Reference No.[protected] through forum. after few chain mails i receive this email from them (listed below) however the problem is still same. and every time they reply me with stupid copy paste item they automatically close the ticket.

                                Dear Mr.Shekhar,

                                Greetings from Make My Trip.!

                                This is regarding your refund query due to COVID-19 issue for Booking ID NF[protected].

                                We would like to inform you that you can use whole credit shell amount in one passenger name and before 31st March 2021 you can use the credit shell.

                                We are closing this case from our end as of now. In case you have some further query regarding this than you can connect with us on our 24 hrs toll free[protected] or

                                [protected]
                                [protected]
                                [protected]

                                We value your business with us and look forward in assisting you with all your travel plans.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  L
                                  Leksanil
                                  Mar 12, 2021
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                                  Delete my account permanently

                                  I would like to delete my MMT trips history....
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                                  S
                                  Sid@1511
                                  Mar 12, 2021
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                                  I have booked a flight but in between transaction the process is failed and due to which my fund is deducted so i want to ask for how much time I have to wait for refund my flight booking attempt no. is NF[protected] attaching my chat image also
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                  Refund still not processed. Makemytrip is doing fraud, please who all are reading please book your flight directly from the airlines don’t include third party in between. Please beware of these fraud done by makemytrip
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                                    R
                                    Ramesh Nagpure
                                    Mar 12, 2021
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                                    Address: 2C - 808, DREAMS CHS, L B S ROAD, BHANDUP (W)

                                    Refund Rs.16494/- not reflected in my Make my trip wallet for Mumbai to Bengaluru flight.
                                    Airline has refunded on 12th Nov to make my trip and till date it is not credited to my account.

                                    Flight booking NF[protected].
                                    PNR - OOR5HK

                                    Contact No - [protected]
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                    What is the issue in payment gateway ??? why it declined the refund transaction due to technical issues when other refund amount is deposited in same account ??

                                    What is the other way out ??

                                    Shall I give any other account no of mine ??

                                    Regards,
                                    Ramesh

                                    [protected]
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                                    Please process refund on priority
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                                    I am not able to transfer MMT refund to my bank account. Please check
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