MakeMyTrip India Complaints & Reviews

I have complained about the refund and got a nice reply from airline (INDIGO). where make my trip is not even providing any kind of support, no proper email no proper communication .below is what i got from Indigo, which clears that MMT dint send my money back and solely responsible for very irresponsible behaviour:

"With reference to your email, we would like to inform you that under the PNR AKKQYG an amount of INR 7, 269 has been processed on 10th of Nov 2020 to your agency account used at the time of booking and PNR WNTMPA an amount of INR 7, 321 has been processed on 10th of Nov 2020 to your agency account used at the time of booking.

Further, we would like to inform you that kindly get in touch with your agency(Makemytrip.com) only to claim the amount. We have already processed the refund from our side to your agency account.

During these testing times, well being of our passengers and crew is paramount to us, we have taken every measure to ensure their safety is not compromised at any touch point, we also urge you to stay safe and healthy."

I have attached the screenshot from MMT which is misleading and claiming that Indigo dint give money back yet. kindly provide proper platform for users to atleast for better communication.

Ticket has been cancelled on same date of booking[protected]for Patna to Ahmedabad by Spice Jet.
Also refund has been provided by Spice Jet on same date & detail is also on their website.
But till date refund has not been provided by MakeMyTrip.
No phone no. is in working condition.
Worst service provided by MakeMyTrip.

Kindly do the needful.
PNR VYJCKP: 24 Apr 2021 Patna-Ahmedabad

GOAIR flight dated 2nd December 2020 13:50 pm from kochi to Ahmedabad with PNR K51RHF - flight was not operational and they refunded the amount to MMT but I have still not received any refund from MMT as on 28th January 2021.please do the needful asap.

As per the MMT deal, there was a Cash back facility on Monday 11th Jan in ICICI bank Debit card purchase. Accordingly I am suppose to get a cash back of Rs 1000 for a purchase of Bom- ATQ-Bom ticket with PNR HKWDKW/IHKRHC and journey date of 22nd Jan to 24th Jan'21. Now I am being denied of this cash back due to some unjustified reason.

Flight ticket booked on 24th January for travel from Madurai to Chennai 25th morning SG3028 flight time 10.30 am to 11.50 am. Also booked cab for pickup from Airport to chennai city by entered the flight no.
But cab arrived on 24 th Jan 11.30 pm instead of 25th Jan 11.30 am.

Araised complaint on that day itself to MMT. Informed by CC person my money fully refund within 48hrs.

But still not happened

I had booked flight from Chennai to Bangalore for 5th April in Indigo flight on14th february, 2020.

Due to COVID situation, flight was cancelled by airline and then refund was provided to MMT wallet.

On 29th October, I had raised request for transferring the amount from wallet to my source account and they had mentioned that refund was successful.

But till today I have not received my amount .

I am not begging your money or stealing yours. It’s my money and I want it immediately.

When I contacted bank account they are mentioning that rrn number provided is wrong

Check this issue as soon as possible with high priority and provide refund asap on priority.

Makemytrip or it's employees defraud customers money. Here's my case.

I have asked for refund of my money which was in my wallet to original mode of payment which is credit card. It was mentioned that in 4 days it will reflect in my account.

To this date and to my astonishment the money never came. When checked with Wallet, it was mentioned that it was transferred to Bank account.

I never paid thru my bank account and it was credit card. How come they transfer to Bank account when I did not have any bank account with them.

Obviously, the money is transferred to some employees or company account. I sent notice to customer support email id's but no response to this date. No phone calls made fruitful as they say due to covid minimal operations.

Hence I post it here to get resolution and make others aware of such unethical and illegal practices of staff/make my trip.

I girish purohit, would like to raise a dispute against a merchant payment on my credit card ending with 5187 and mobile no is [protected] and mail id
is [protected]@gmail.com for amount of RS 30, 866

done by 22 december 2020 and approval code/ reference no is RCDC[protected]. please find attachment for reference.

Make my trip still doesn’t provide an option to update/change an email id of an account. They would ask us to raise a request to update an email id but if we raise a request they would come up with the same answer saying that they don’t have an option to update email of the account.
Even they dont give option to delete an account which is ridiculous..
Customer care number is not provided to resolve such issues and we have to wait for their representatives to reply on emails..
No proper customer service.. Its a worst service by make my trip.

Booking ID : NF[protected]
Travel date : 16/06/2020
Booking date : 05/06/2020
No of passengers : 02
Flight operator : SPICE JET
PNR NO. :HGLRQX
Spice jet has claimed that they have credit the cancellation amount in my credit shell account, but that cannot be used on spice jet website because the booking was made through Make my trip. But I do not see any option on make my trip to use my credit shell amount.
Either they refund me my complete money or they should transfer it to my make my trip wallet.

I tried to book a flight ticket in Make Mytrip website. The payment has been done but ticket booking was failed. I contacted my bank for the above transaction. They confirmed the settlement of the same transaction. Moreover, I couldn't contact any customer care of the Make My trip for the past 2 months. Please register the complaint against Make Mytrip. The details of the transaction are given below.

Transaction Date :25.11.2020
Amount: 9, 069.00
Avenues India -http:// MUMBAI IND
ARN:75260770330004596330280
Authorization Code: 023106

Please refer to make my trip Booking ID NF[protected].
I have booked Air India Flight AI-469 from Delhi to Nagpur on 31st Oct 2020. Airline PNR is 098-[protected].

Basically, I was traveling from Wuhan (China) to Delhi by Vande Bharat Mission Flight number AI-1315 dated 30th Oct 2020. Then I have connected the flight to Nagpur. The flight from Wuhan delayed departure and reached late to Delhi on 31st Oct 2020 morning. Once I reach to Air India check-in counter they refused to give a boarding pass and asked to go to Air India ticket booking counter to cancel the flight. After reaching to their office AirIndia gentlemen listened to my story and canceled the flight ticket and issued me a full refund document stating that I need to show this document to Makemytrip to enable them to release a full refund. This document is attached for reference.

I raised the full refund claim with Makemytrip against claim reference number[protected] . Since then I am chasing them for a full refund, but unable to get it. They are saying Air India rejected the claim. When I contacted Air India, they said the claim is open. I have attached an email communication from Air India where it is clearly mentioned "Your ticket status is showing open for use"

I have written many emails to Makemytrip, talked to their customer service representatives, but there is no use.
Please help me out from this situation as MakeMyTrip is fooling me.

Regards,
Sandeep Dhote

Hi,

I had done following three bookings and subsequently airlines had cancelled these flights due to lockdown. Have not received the credit so far. When I contacted Airlines, they asked me to check with Makemytrip:

Booking ID PNR No. Date of Travel Sector
NF[protected] VDFENG 28th Mar '20 BLR to IXE
NF[protected] YEC2XT 29th Mar '20 IXE to BLR
NF[protected] WGK34S 29th Mar '20 IXE to MAA

Would like to have these refunds immediately. Am unable to reach any of your Customer care executives...

Warm regards
Chandra Sekar K
[protected]

For Booking ID - NF[protected], I have paid partially through my credit card and partially through MMT wallet. However due to Covid this booking (done in Jan'20) got cancelled and the refund has been issued in Jan'21. However in the meanwhile my wallet money became liable to expire but coz I didn't had the opportunity to utilise the same wallet money as it was pending for reversal hence this shouldn't be shown as expired. But while refunding me for this cancelled booking, my wallet money has been shown as expired and therefore this is not a right thing.
Hence kindly add this wallet money to my wallet and allow me to use the same.
For amount paid through card, as you can't reverse to original source...you have asked me for bank/wire transfer details and also to authenticate the same using OTP which i should receive on my registered mobile number. However my registered mobile number is not active, hence can't validate the banking details therefore requesting you to either transfer the money to original source or allow me to send the details through my validated registered email address.

Looking forward for quick response.

I booked a round trip between Indian and Ukraine on 6-2-2020 which was to fly on[protected] but got cancelled by the airline (AIR ASTANA) itself due to COVID and I have been waiting for the refund for so long now. The amount is approximately 42000INR and i need the money urgently now.

I'm unable to use 'Credit Shell' amount for a booking done through MakeMyTrip on the Spicejet airlines.

The flight date was[protected]
Booking ID : NF[protected]
PNR No : XITW8R-8G-657 and 658

But the flight was canceled due to COVID19. eTicket is attached.

I opted for the 'credit shell' option. Spicejet is showing the refund amount (Rs 20223) on their site.

But when...

I had made flight booking from Mumbai to London via Air Andia on MakeMyTrip. The flight was cancelled by AirIndia and MakeMyTrip initiated refund to me. The refund calculation was incorrect and on reaching out to MakeMyTrip they confirmed the same and informed me via mail that amount of Rs. 3360 was remaining to be refunded and it will be refunded after 30 days. I have mail from MakeMyTrip confirming the same and this mail was sent to me...

D/sir's,

I'd purchased ticket but cancelled from your end as detailed below :

Dear Sagolshem Sukumar,

We regret to inform you that your flight booking NF[protected] has failed. We apologise for the inconvenience caused.
Please be informed that we have initiated the refund of INR 9136 and you will receive the same as per your bank's processing policies.

Further I've not received till today any refund. Pl look into the matter & do the needful without delay.

My Name is Pramod Singh, I have booked Bus Ticket from MakeMyTrip Mobile Application Booking ID NU[protected] Reference PNR 26V8CTZ3 for Journey from Mumbai to Pune, I have booked Bus ticket from Mumbai to Pune in Shivshaahi AC bus from Mumbai Maitri park to Yervada, Pune. I paid 300₹ online, but without any intimation Bus got changed, and now I am traveling in Non-AC ST Bus of Maharashtra State . So requesting you to please refund my balance amount which I have paid extra for AC bus ticket booking.

On 21 january we booked tickets for 5 passenger from udaipur to raipurthorugh make my trip indigo flights. The amount of rs 29105.00 has been deducted from our bank account but we havent recieved ticket confirmation or pnr. there has been no reply from make my trip also no customer care service is available or giving required information.