MakeMyTrip India Complaints & Reviews

I booked return tickets to (Bangalore - New Delhi) on March 17 2020 as per the details being forwarded to you paying INR 6396. As per the directive from the Supreme Court of India, full refund should have been made long ago. I regret to say i have not received any refund so far,
On receipt of this mail, please ensure the full amount of INR 6396 is refunded to me without further delay.
Narayan Anantharaman
[protected]
[protected]@gmail.com

TUE, 31 MAR '20 BANGALORE TO DELHI 2h 45m

Indigo Airlines
6E-2988

BLR
BANGALORE
17:00 hrs, 31 Mar
Kempegowda International Airport
Terminal 1

2h 45m

Economy

DEL
DELHI
19:45 hrs, 31 Mar
Delhi Airport
Terminal 2

PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Narayan Anantharaman, Adult WJH6NM
WJH6NM

SAT, 04 APR '20 DELHI TO BANGALORE 2h 55m

Indigo Airlines
6E-2839

DEL
DELHI
14:35 hrs, 04 Apr
Delhi Airport
Terminal 2

2h 55m

Economy

BLR
BANGALORE
17:30 hrs, 04 Apr
Kempegowda International Airport
Terminal 1

PASSENGER(S) PNR
E-TICKET NO. SEAT
1. Narayan Anantharaman, Adult MMHBTQ
MMHBTQ

IMPORTANT INFORMATION
• Check-in Time : Check-in desks will close 1 hour before departure.
• Valid ID proof needed : Carry a valid photo identification proof (Driver Licence, Aadhar Card, Pan Card or any other Government recognised photo identification)
• DGCA passenger charter : Please refer to passenger charter by clicking Here
• Beware of fraudsters : Please do not share your personal banking and security details like passwords, CVV, etc. with any third person or party claiming to represent MakeMyTrip. For any query, please reach out to MakeMyTrip on our official customer care number.
BAGGAGE INFORMATION
Type Sector Cabin Check-in
Adult BLR-DEL 7 Kgs 15 Kgs
Adult DEL-BLR 7 Kgs 15 Kgs
PAYMENT INFORMATION
• You have Paid INR 6, 396 | For Fare Breakup

Dear sir,
i have not received my refund from make my trip whereas go air had already send a confirmation regarding the same.
My refund is pending from make my trip.
I have received only Rs.400 from make my trip.

The following is still pending to be credited to me.
PNR-S1PTTR

Go air details-

BOOKING ID-NF[protected]
Invoice No: [protected]S1PTTR
Invoice Date: 16/01/2021
Amt-3, 676.00

Laxmikant jena
[protected]@rediffmail.com

We had bookings on GoAir from Leh to Delhi and as the flights did not operate, against our request airline hasT and the same acknowledged by MMT. MMT asked for bank details and after submitting the same, MMT is silent and not responding.
Refund request number[protected]

This is regarding Booking ID NN[protected].
Due to Covid, my airline refunded the money to Make My Trip in November.
First of all MMT didn't even bothered to process my refund on it's own.
When I contacted MMT in January'21 to process my refund- after providing all details, I received an email saying that my refund has been processed- will come in account within 5 days.

After one month, I have not yet received any money and now I have tried all possible ways to contact Make My Trip but not hearing any response from them. The web form is not working, the form that I am supposed to fill to retry the payment is not working. I have sent email to various ids, called but all to no avail.

I am keeping it short here.
I had a booked the following multi city tickets:
Ahmedabad - Mumbai, 11 Feb 2021, 6:00am (GoAir)
Pune - Ahmedabad, 11 Feb, 6:25pm (SpiceJet)

The GoAir flight got canceled without any prior intimation. I called form the airport in desperate situation and MMT staff Shravan told me there is no flight to Mumbai until 10am. My meeting was in Pune at 1pm with a former CM of the state. It was pointless to go, and my whole trip got cancelled. I went through a lot of mental agony.
Worse, MMT told me that the return journey's SpiceJet's refund will not be 100%. This is absurd. I am not at fault that I couldn't go, and now that I have not gone, why should I be paying for a return flight??
I have been trying to reach out to MMT but to no avail. I am very frustrated. This is completely unethical and I need not just the full refund of my flights, but also damages.
It is not the type of values I thought the country stands for. I am a law professor and will take it up seriously if not addressed.

My flight from Portblair to Mumbai got cancelled by Goair on 20 Dec and on the same day with contacted airline for refund and they processed to Makemytrip for both my PNR. Now i havr recd for one and other is still pending and makemytrip is giving weird and their executives are dumb who dont even know what to refer to and after 45 days i recd a call for which i was following up with then rigorously and nobody is interested in giving the refund. Nobody responds to my email nor calls and their refund team is sleeping sincr 45 days. I want 6477 in my account for PNR PYE78D booking id NF[protected]

The flight booked for 04-Jan-2021 to the US via UK got cancelled due to COVID govt restrictions. However the money hasn't been refunded from MMT till date. And there is no way of getting in touch with them for an issue like this.

Looks like MMT is running a scam by using customer's money. This is the last time I will use their service ever.

I had raised refund request directly with GoAir Airlines for my flight booking NN[protected] PNR-LYPMQD) which was booked through MMT, and was cancelled due nationwide lockdown. I have recieved confirmation from the airlines that refund is already processed on 8th December 2020. However, no refund has been received yet. Moreover, app shows that refund is still awaited from airlines.

I fail to understand why MMT is unable to process refunds on time.This is the 3rd instance where my refunds have been withheld by MMT for months. I have been sending several reminder mails for refund. However, no response!

We have been using MMT for all our travel bookings, but this year MMT service has been extremely disappointing. I want to know the exact date when my refund would be

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: The Airline : Air Asia had created a credit shell for the ticket price which was to be used later but after the Government's directive they have deposited the amount to Make my Trip account which is not reflecting and also neither has it come back to my wallet or credit card.The reference no. given by Air Asia is 82551560 for refund of Rs.3580.

It occurred on: 8/04/2020

Look into the above matter on a priority basis

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Nidhi Goel

Respected Higher Authorities of Make my Trip

My Name is Swapnil Shivalkar

This is my Registered Mobile Number
[protected]

My Booking I'd
NU[protected]

Reference PNR
3697V8PZ

BUS WAS Cancelled due to Problems in bus no help I had get

That time I was in hurry so I had arranged new bus and reached yesterday at morning

My fare of rs 2000 is totally wasted for keeping trust on MMT

I want my money back otherwise I have to email and request DEEP KARLA SIR
deep.[protected]@MakeMyTrip.com

AND ALL OTHER CONSUMER FORUM OF INDIA
Jago grahak Jago
Consumer sathi
Consumer munch
Consumer Samsya
Consumer board of India

I m attaching my evidence of Ticket Confirmation

I m providing my number
[protected]
[protected]

I recently had a very bad experience with MMT. I had booked my cab (MAKEMYTRIP BOOKING ID: NC[protected] from Manali to Chandigarh Airport. I was travelling with my family.
I thought i will use this platform since till now I always had a pleasant experience with MakeMyTrip. I have been using your platform for numerous of my travels till date and I am satisfied with your services till date except this time.
I had a horrible...

I had booked my ticket Hyderabad to Mumbai to Riyadh during May 2020, due to lockdown and no operations my ticket got cancelled and subsequently on applying they have provided Rs. 17, 623 Credit shield,

I have been trying to get this used against my proposed travel since 3 months, I have became fool and running pillar to post, some times they say to contact International division, some time they say domestic division as I will be planning to travel in domestic sector.

Due to lockdown, my project got cancelled and will be not be travelling in international sector.

My booking id is NN[protected]. Finding difficulty in using my credit shield available. Being the last date for utilization is 28th Feb 2021. Lot of mental stress going on being a amount sizably bigger.

No over phone solution being provided, no escalation mechanism available, no email id available for lodging complaints.
My contact details are +[protected]

My flight cancelled due to covid-19. And refund from make my trip was processed on 11-jan-2021. However, till now the amount has not been credited in my bank account. I also have provided all necessary bank related details on 10-jan-2021.

Hello I booked a ticket from khammam to Satna on 29th Dec 2020 in Ganga kaveri express train via phone number [protected]. IRCTC I'd is showing that ticket was cancelled and amount has been refunded to MMT Rs 2160 but my MMT app is showing successful booking and I haven't been refunded the amount. Screenshot attached for your reference
Kindly solve the discrepancies

My refund was given back to my flight agent on[protected] today its[protected] still there is not responce from MMT and they keep on saying wait for 48 hours .. its almost 8days not but i have not recived my refund.. [protected] is my phone number and [protected]@gmail.com is my mail id

Money debited from bank account while booking ticket for Ranchi of Spicejet on 2nd February, 2021, but it showed in MMT site that ticket has not been booked, please let me know when I will get the booking money return to my bank account

Booking ID: NF[protected], Flight Cancelled by the Airline Vistara, MMT is working as third party to book the tickets, Its been almost 9 months still they are not refunding my amount. I tried contacting MMT almost 50 times, no customer support, no response on emails no chat support, I am clueless.

Please help me!

I had booked nagpur to pune flight ( booking ID - NF[protected] ) on 29/01/2021 . The MMT showed the payable amount of Rs. 6627/- and deducted the same, however invoice shared was showing only 6498/- amount. There is no mention of extra rs. 129/-
Please share correct invoice or refund 129/- rs.

The same issue happened today. As i booked another flight from Mumbai to Delhi (Booking ID- NF[protected] ) the invoice shows 39 rs lesser than the actual amount MMT deducted from HDFC credit card.

Kindly help and share correct invoices or refund the extra amount which is not mentioned in invoices.

Thanks

I initially booked my return ticket from Boston to Chennai for 7th of December via booking reference VV2WGJ through make my trip(Rs.68, 857 for both ways and hence the price of single way came to Rs.34, 428.50)

On 15th March 2020 I postponed to 3rd April 2020 by me due to health issues by paying USD 100 more (hence the cost of return ticket was Rs.41, 428.50 approximately assuming the USD conversion rate was 7000 at that time)
On 18th March 2020 British airways cancelled the ticket due to international lock down in India. I have applied for the e voucher equivalent to the ticket price on the same day. British airways sent me a confirmation mail that my future travel voucher was under process and I will receive the same in the next seven days, which I have not received till date.
British airways sent me a mail on 25th June 2020 that the refund should be processed only through my booking agent which is Make my trip.
Make my trip has the following email ids in their website and I have sent a mail to all the 3. The response is given below:

[protected]@makemytrip.com - no acknowledgement received

[protected]@makemytrip.com - mails bounced back stating that there is no such id.

[protected]@makemytrip.com - the auto response is pasted for your reference:

"Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query."

I registered a compaint through make my trip app for claiming my refund. They have responded to me on 16/12/2020 with the status "response awaited from airlines" from a noreply email id to which we will never be able to write back. Most of the help line numbers given in their website are wrong and the toll free number takes us to IVR facility only and we will never be able to talk to any of them.
It is going to be one year now and Iam made to run from pillar to post by make my trip. Iam attaching the word file which contains the mail confirmations I received from British airways and make my trip. Request you to help me in getting my refund of Rs.41, 428.50 at the earliest.

I did a bus booking on 2 February 2021 for delhi from mehsana for 7 February 2021 . My money got deducted from account but didn't got any information regarding my bus ticket .