MakeMyTrip India Complaints & Reviews

Dear Sir,

Subject booking was cancelled due to Covid lock down. Cancellation amount of Rs.5562/-was credited to my vallet with MMT. Since I was in urgent need of money, I had requested for refund of this amount to my credit card. But now this amount is neither available in my vallet with MMT nor credited to my credit card account.

I have taken up this matter with ICICI bank and they told such refund is not yet received.

Hence request to arrange for refund of this amount immediately. I have been following up with MMT for last 2 months.

Please revert / do the needful.

Thanks and regards,

V. Joseph Chelladurai.
cell.: [protected]
e-mail : [protected]@gmail.com

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I want to book a fresh flight ticket using my credit voucher of amount INR 4114 against the MMT booking ID: NF[protected]. But getting no option in MMT site or app. Please resolve this issue.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked a Spicejet flight in March 2020 (PNR: UBIVVM), which was canceled due to lockdown. I received a credit shell from Spicejet, but MakeMyTrip has put more restrictions on it than are allowed from the DGCA guidelines.
Moreover, there is no provision of talking to a real person through their customer support which makes it even more frustrating.
The DGCA guidelines mention that "they (travel agent/company) shall provide credit shell, equal to the amount of fare ..on any route of (their) choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket and the airlines shall honor such a transfer".
MakeMyTrip, however, only allows booking the flight with the same passengers. It doesn't even allow to book if only one of the passengers booked originally wants to travel. This is against the prescribed guidelines.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a hotel in goa order id as NH[protected]. Hotel name is OYO 22728 All Seasons Beach Classic, Hotel
Near Tarcar Ice Factory, Calangute, Goa, , GOA
After payment done through mmt I called hotel and they told me that we were not recieved booking. I tried to call mmt so many times but no response recieved. Hotel told me that they will send an mail to mmt so that we will get refund. Neither mmt nor hotel contacted us and didn't refund our money.

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Nf[protected] getting refund after cutting convenience feeBwhichbis totally unfair. Not our fault for cancellation so return our balance amount
Nf[protected]- paid 13672 have not got any money back please refund full amount

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Make my Trip is showing that the ticket cancellation amount has been processed but the amount is still not credited to my account. Please see screenshot in the attachment.

BOOKING ID: NF[protected]

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurugram, Haryana 122002

Website: www.makemytrip.com

I made a International Holiday trip booking with MakeMyTrip.

Due to Covid, the trip was cancelled and MakeMyTrip told to make refund in form of MakeMyTrip Holiday Vouchers in 5-7 working days.

It is more than a month now and I have still not received the vouchers.

No one replies on the email sent and their is no way to reach a customer care executive for International trips, neither their is any escalation route which is quite weird with a big brand like MakeMyTrip.

I hope MakeMyTrip can help out with this refund case immediately.

Booking id: NL[protected]

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I cancelled my flight by talking to spice jet airlines because of the difference in timings. so, they initiated the refund to the travel agency i.e., makemytrip on the same day. it's been around 20 days, i haven't received the refund. makemytrip made sure that customers will not be able to contact them. i tried to submit a refund request on their website. each time i raise a request i will get a message, oops, something went wrong. no emails were working. their customer care number is not working. after 20 to 30 attempts, they contacted me once and told me that they will check the issue. after that it's been 2 weeks, there is no communication from them neither is there a way to communicate with them.

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Jan 10, 2021

Updated by chaitanya kumar pallala I haven't received any call or mail neither is the money. Please look into it, there is a lot of fraud and scam happening with makemytrip.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Amount of 15, 010 has been deducted for failed Transaction in flight booking on 06/01/2021.I want my money refunded.
The transaction details are:
Thx for INB txn of Rs.15010 frm A/c X0698 to MyBiz Make... Ref#IGAKFAKGH1 on 06Jan21.

Transaction Reference no.[protected]igakfakgh1

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The amount of 15, 010 has been deducted from the account without any flight ticket. There is no medium anywhere to contact for refund. The payment details rceived in SMS are as follows:

Thx for INB txn of Rs.15010 frm A/c X0698 to MyBiz Make... Ref#IGAKFAKGH1 on 06Jan21.

I want my refunded money back as soon as possible. Worst customer service by service company.

MakeMyTrip India customer support has been notified about the posted complaint.

View replies

H

hathwal07

from Ahmedabad, Gujarat

Jan 14, 2021

Same thing happened with me sir. INB transaction failed and there's no way to contact them.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon (Head Office) MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B. DLF Cyber City, DLF Phase 2. Sector 25, Gurugram, Haryana 122002, India

I had booked flight tickets for international travel worth 64421

PNR K4LN3S, Booking ID NN[protected] booked on 23 Dec 2019

MMT refunded 32919 on June 16 2020 for the booking made through air asia (screenshot attached) and further 27296 on 29th Dec 2020 for booking made through go air deducting 4206/- towards convenience fees since this is a covid related cancellation with the flights being cancelled by the airlines it should be a 100% refund

+2 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi mmt,

I m still waiting for my refund amount to be updated in mmt wallet or bank account. Though I have received sms stating it has been credited in wallet however the amount never came in my mmt wallet. Have been trying to reach u guys but sadly not getting help from anywhere

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I cancelled the ticket before 10 days of the journey date i.e., Dec 13th 2020. Attached screenshot has the details of the refund amount I am supposed to receive which is Rs:11193

Haven't received any refund and no option to raise the complaint.

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Not been able to use to the credit shell nor have received the amount. have tried calling the help desk number but there is no response. No doubt make my trip has the worst customer care service, no wonder you all just steal people's money. Bloody fraud, i have to book tickets for my parent's as there is an medical emergency but sadly make my trip has all decided to not steal my money.

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am a long term customer of Makemytrip and had booked the following tickets(for travel during the COVID lockdown). The details of the booking have been removed from my account as well, but i have saved the e ticket and invoice for the same. The refund for the tickets have not been processed until now.

a) Booking ID: NF[protected]- INR 17, 928 has not been refunded.

b) Booking ID: NF[protected]- INR 10042 has not been refunded.

c) Booking ID: NF[protected] -INR 6798 has not been refunded.

I got several messages saying that the refund has been initiated and will reflect in My wallet account or my bank account, but it has not been credited to either of these.

The customer care number is not working and there is no customer support email provided for raising such issues. This shows the pathetic customer support provided by a popular online booking company-Makemytrip.

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I tried to book a ticket from Hyderabad to banglore on 30/12/2020 and the transaction failed but the money got deducted from my account and the automated system on make my trip said I will recieve the refund in 5working days and it never happened.I have been trying to contact them but their automated services never really allow me to reach their representatives.No email id nothing.

+2 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi, my money was deducted 2 times while booking a ticket on 30th December 2020. Please refund my 7130 rupees.

+1 photos

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked my ticket through makemytrip transaction number is Booking ID NF[protected]. they have not sent me invoice bill of ticket fare. As I am trying to contact their customer care they always we can not do anything. I am still struggling for my bill as I have to claim that bill but due to their poor customer response I am losing 9031 rs.

Devashish
[protected]

MakeMyTrip India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kachiguda, Telangana

I'm unable to use 'Credit Shell' amount for a booking done through MakeMyTrip on the Spicejet airlines.

The flight date was April 7, 2020.
Booking ID : NF[protected]
PNR No : YE637Q

But the flight was canceled due to COVID19. eTicket is attached.

I opted for the 'credit shell' option. Spicejet is showing the refund amount (Rs 19384) on their site.

But when I'm trying to book a flight from the Spicejet site availing the 'credit shell', it's asking me to contact the source of booking (MakeMyTrip).

I have been reaching makemytrip customer care through call and email without any result. I'm extremely frustrated with the makemytrip response.

I will make sure not use MakeMyTrip for any of my future trip if this issue is not resolved ASAP.

+3 photos

Jan 6, 2021

Complaint marked as Resolved

I could reach out to the MakeMyTrip customer care support. The representative spoke to the airlines (Spicejet). Eventually, a confirmed ticket was booked by the airlines using the Credit Shell amount.

MakeMyTrip India customer support has been notified about the posted complaint.

View replies

K

Keshang Dolma

from Delhi, Delhi

Jan 11, 2021

I'm unable to use 'Credit Shell' amount for a booking done through MakeMyTrip on the Spicejet airlines.

The flight date was[protected]
Booking ID : NF[protected]
PNR No : XITW8R-8G-657 and 658

But the flight was canceled due to COVID19. eTicket is attached.

I opted for the 'credit shell' option. Spicejet is showing the refund amount (Rs 20223) on their site.

But when I'm trying to book a flight from the Spicejet site availing the 'credit shell', it's asking me to contact the source of booking (MakeMyTrip).

I have been trying to re-book the ticket through Makemytrip but it won't book at all. Also, reached the makemytrip customer care through call and email without any result. I'm extremely frustrated with the makemytrip response.

I will make sure not use MakeMyTrip for any of my future trip if this issue is not resolved ASAP.

Unable to avail refund of - Comment #3786619 - Image #0

Unable to avail refund of - Comment #3786619 - Image #1

Unable to avail refund of - Comment #3786619 - Image #2

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: [email protected]

I had a flight booking on 15th Of April in the name of my wife and children.
The flight was cancelled due to covid lockdown hence I would like a refund for the same as directed by the Govt.
I was trying to raise a claim in the website but it seems to be not working.
Flight Details as below.
Make my trip booking ID: NF[protected]
PNR : Z9NDC
E Ticket Nos:
098-[protected] - Mrs. Paromita Ghosh
098-[protected] - Rudraksh Ghosh
098-[protected] - Malishka Ghosh
098-[protected] - Aanaya Ghosh

Air India - AI 776 (Bengaluru to Kolkata)
Date : 15th April 2020.

Presently I am trying to rebook an Air India Flight using this booking ID however i am unable to find details of this booking in Makemytrip.

I want MMT take MMT to the court as this has turned out to be quite distressing.

MakeMyTrip India customer support has been notified about the posted complaint.

MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 157

Non receipt of refund amount for booking ID NF29141256403258.

Post your Comment

Unable to book fresh flight ticket using credit voucher in MMT

Post your Comment

Credit shell not transferable

Post your Comment

Hotel denied check in and mmt didn't respond my calls

Post your Comment

Cancellation of flight automatically during lock down and getting some partial refund after cutting convenience fee and not getting any refund in som

Post your Comment

Refund processed on 27 Nov 2020 but money not credited to account

Post your Comment

Refund not given for International Holiday trip

Post your Comment

Refund Not received from Makemytrip

Post your Comment

failed transaction

Post your Comment

regarding failed transaction

Post your Comment

Refund issued for flight tickets

Post your Comment

Refund of air booking

Post your Comment

did not receive refund for cancelled ticket booked in mmt

Post your Comment

Not been able to use to the credit shell nor have received the refund

Post your Comment

cancellation refund not received from makemytrip

Post your Comment

Flight booking-hyd-bangalore round trip

Post your Comment

Money deducted 2 times

Post your Comment

not getting invoice bill

Post your Comment

Unable to avail refund of

Post your Comment

Flight Booking OR cancellation PNR- Z9NDC

Post your Comment

Related businesses