MakeMyTrip India Complaints & Reviews

I booked a round trip from delhi to goa and the amount ( Rs 9749 ) was deducted twice from my account . please help me initiate refund of the extra amnount as i am not able to connect to thier customer suppourt .

Booking ID - NF[protected]

MakeMyTrip Booking Id: NN[protected]
I had booked tickets from Mumbai to Amsterdam on Emirates Airlines for 24th April 2020. Due to the pandemic, they had issued me another ticket for 16th November 2020. Since the flight was not operational, I cancelled this ticket and raised a refund request. I got a message from MakeMyTrip on 20th November 2020 that your refund has been processed and will reflect in my bank account in 4 working days. I have still not received any refund. MakeMyTrip's customer care is non-functional since March 2020 citing the pandemic. I have been calling their customer care every 2 days, but no one comes on the call and only an automated message runs there.
The booking on the app or the website does not provide any option to contact the airline or the agent.
MakeMyTrip has been delaying the refund which they would have already received from the airline.
I want a speedy resolution in this matter.
Regards,
Sagar Kanetkar

My refund against Booking ID NN[protected] was reviewed successfully on 3th January '20 and it was mentioned that my refund will get processed by 31th Dec'20. However it hasn't yet been processed to my account and even after numerous follow up am not getting any revert back from your end. Kindly resolve the issue.

As i had booked a flight from 15th April from Delhi to Bangalore due to covid 19 the flight is got cancelled but still waiting for refund

I cancelled my ticket from Indore to Bangalore because of Covid-19 and received my refund in my wallet but when I initiated the transfer from my wallet to my bank account, I did not receive the money in my registered bank account and my wallet balance changed to 0.

My Booking Id:-NF[protected]

Kindly help

Hi, it's been more than 3 weeks since I got sms saying cancelled flight refund has been processed with approval code number. But no amount is reflecting in my account.
In order to get more details i have tried calling and send several emails to customer service but it's of no use .
Kindly let me know how should I contact the customer service or any relevant mail id of make my trip company.

Dear Sir,

Subject booking was cancelled due to Covid lock down. Cancellation amount of Rs.5562/-was credited to my vallet with MMT. Since I was in urgent need of money, I had requested for refund of this amount to my credit card. But now this amount is neither available in my vallet with MMT nor credited to my credit card account.

I have taken up this matter with ICICI bank and they told such refund is not yet received.

Hence request to arrange for refund of this amount immediately. I have been following up with MMT for last 2 months.

Please revert / do the needful.

Thanks and regards,

V. Joseph Chelladurai.
cell.: [protected]
e-mail : [protected]@gmail.com

I want to book a fresh flight ticket using my credit voucher of amount INR 4114 against the MMT booking ID: NF[protected]. But getting no option in MMT site or app. Please resolve this issue.

I had booked a Spicejet flight in March 2020 (PNR: UBIVVM), which was canceled due to lockdown. I received a credit shell from Spicejet, but MakeMyTrip has put more restrictions on it than are allowed from the DGCA guidelines.
Moreover, there is no provision of talking to a real person through their customer support which makes it even more frustrating.
The DGCA guidelines mention that "they (travel agent/company) shall provide credit shell, equal to the amount of fare ..on any route of (their) choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket and the airlines shall honor such a transfer".
MakeMyTrip, however, only allows booking the flight with the same passengers. It doesn't even allow to book if only one of the passengers booked originally wants to travel. This is against the prescribed guidelines.

I booked a hotel in goa order id as NH[protected]. Hotel name is OYO 22728 All Seasons Beach Classic, Hotel
Near Tarcar Ice Factory, Calangute, Goa, , GOA
After payment done through mmt I called hotel and they told me that we were not recieved booking. I tried to call mmt so many times but no response recieved. Hotel told me that they will send an mail to mmt so that we will get refund. Neither mmt nor hotel contacted us and didn't refund our money.

Nf[protected] getting refund after cutting convenience feeBwhichbis totally unfair. Not our fault for cancellation so return our balance amount
Nf[protected]- paid 13672 have not got any money back please refund full amount

Make my Trip is showing that the ticket cancellation amount has been processed but the amount is still not credited to my account. Please see screenshot in the attachment.

BOOKING ID: NF[protected]

I made a International Holiday trip booking with MakeMyTrip.

Due to Covid, the trip was cancelled and MakeMyTrip told to make refund in form of MakeMyTrip Holiday Vouchers in 5-7 working days.

It is more than a month now and I have still not received the vouchers.

No one replies on the email sent and their is no way to reach a customer care executive for International trips, neither their is any escalation route which is quite weird with a big brand like MakeMyTrip.

I hope MakeMyTrip can help out with this refund case immediately.

Booking id: NL[protected]

I cancelled my flight by talking to spice jet airlines because of the difference in timings. so, they initiated the refund to the travel agency i.e., makemytrip on the same day. it's been around 20 days, i haven't received the refund. makemytrip made sure that customers will not be able to contact them. i tried to submit a refund request on their website. each time i raise a request i will get a message, oops, something went wrong. no emails were working. their customer care number is not working. after 20 to 30 attempts, they contacted me once and told me that they will check the issue. after that it's been 2 weeks, there is no communication from them neither is there a way to communicate with them.

Amount of 15, 010 has been deducted for failed Transaction in flight booking on 06/01/2021.I want my money refunded.
The transaction details are:
Thx for INB txn of Rs.15010 frm A/c X0698 to MyBiz Make... Ref#IGAKFAKGH1 on 06Jan21.

Transaction Reference no.[protected]igakfakgh1

The amount of 15, 010 has been deducted from the account without any flight ticket. There is no medium anywhere to contact for refund. The payment details rceived in SMS are as follows:

Thx for INB txn of Rs.15010 frm A/c X0698 to MyBiz Make... Ref#IGAKFAKGH1 on 06Jan21.

I want my refunded money back as soon as possible. Worst customer service by service company.

I had booked flight tickets for international travel worth 64421

PNR K4LN3S, Booking ID NN[protected] booked on 23 Dec 2019

MMT refunded 32919 on June 16 2020 for the booking made through air asia (screenshot attached) and further 27296 on 29th Dec 2020 for booking made through go air deducting 4206/- towards convenience fees since this is a covid related cancellation with the flights being cancelled by the airlines it should be a 100% refund

Hi mmt,

I m still waiting for my refund amount to be updated in mmt wallet or bank account. Though I have received sms stating it has been credited in wallet however the amount never came in my mmt wallet. Have been trying to reach u guys but sadly not getting help from anywhere

I cancelled the ticket before 10 days of the journey date i.e., Dec 13th 2020. Attached screenshot has the details of the refund amount I am supposed to receive which is Rs:11193

Haven't received any refund and no option to raise the complaint.