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MakeMyTrip India Complaints & Reviews

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Last updated May 5, 2024
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MakeMyTrip India Phone Numbers

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+91 12 4289 8747
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MakeMyTrip India Website

MakeMyTrip India Head Office Address

Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India
122016

MakeMyTrip India reviews & complaints page 159

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S
sree vignesh
from Powai, Maharashtra
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Booking was not confirmed but Amount was debited

I have booked a hotel through MakeMyTrip on 1st Dec 2020 for Rs. 8640.00 with the Payment Tracking ID: NH[protected]

The amount got debited but the Booking was not successful. Neither the amount got refunded back...
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K
Kamlesh Nariani
from Powai, Maharashtra
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MakeMyTrip India Refund amount not received for cancelled flight

Hi,
This is regarding my Makemytrip flight booking NF[protected].
On 25th Nov'20 got an intimation from Indigo that they have cancelled the flights 6E-6175 for 4th Jan'21 from Mumbai to Mangalore and 6E-459 for 11th Jan'21 from Mangalore to Mumbai.

I got a confirmation from Indigo that the refund of Rs.22713/- has been processed and credited to MakeMyTrip and they provided the below reference nos. that confirm...
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M
mukilanv
from Mumbai, Maharashtra
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Flight cancellation charges MMT convenience fee

Booking Number: NF[protected]
Booking Number: NF[protected]

My Flight has been cancelled by Airline. I have contacted Air Asia customer care and asked for full refund and it has been approved.
However in your site you are charging MMT convenience charges, for the airline cancelled flight, why should I have to pay the MMT charges? Airline has cancelled it and you have to get it from Airline instead of the...
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R
Riteshbiyani
from Powai, Maharashtra
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Full Refund not received till date

My PNR no R54PGB, I have booked a flight from Delhi to Kolkata. I got a message and email from spicejet stating the flight is cancelled.

Email from Spicejet

"Dear Customer (PNR: R54PGB): Due to the Covid-19 travel restrictions, your SpiceJet flight SG 263 from Delhi-Kolkata dated 10-Nov-20 has been cancelled. We regret the inconvenience caused."

As the flight was cancelled by Spicejet and Make...
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Address:MAKEMYTRIP.COM 19th Floor,Tower A,Epitome Building No-5,Dlf Cyber City, Phase-1 GURGAON-122016

After booking my international flight from Delhi to Canada, the MMT agent now is not reachable on the phone. All lines of the customer care are busy for the past two days. Despite of submitting an online request for change of date, there has been no communication from Makemytrip's end. I sent an email to my MMT agent 2 days back and there has ben no reply from his end too. It seems they are only interested in making money and not in supporting...
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Ishus2512
from Powai, Maharashtra
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Change in Itinerary and demand for additional charges

Address:Gurugram

I have booked a package with MMT for Kerala visit. I am facing the following issues in the booking-

1. Flight changes from MMT end/ service provider - Asking for Extra charges 6200/- (spoken to flight carrier no additional charge for rescheduling flights)

2. I have booked Jacuzzi suit for 2 days in Elixir hills Munnar - I have been told that Jacuzzi suit is booked now we can accommodate you in Deluxe Room. (Spoken...
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S
sahil261996
from Powai, Maharashtra
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Air Booking Refund

I applied for a date change of my flight from Delhi to Goa and paid 5084 Rs for the same. My request to change dates was rejected and I was told a refund will be initiated . There has been no update on this now and I have been trying to contact customer care but they dont answer, only automated messages. I have attached a copy if the email showing I applied for the date change...
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K
Kousani Bhattacharyya
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Refund not received after 8 days

I have made a booking on MakeMyTrip and paid the amount by upi and cancelled on 28th Nov 2020.The amount of 965 should get reflected in my account within 2nd Dec 2020.It is still not reflected.
Can you please let me know when I will
Recieve that?

Order no.- NH[protected]...
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S
Swapnil D. Kulkarni
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Air ticket Amount not refunded

Address:Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon Gurgaon District Haryana India - 122016
Website:www.makemytrip.com

My flight was cancelled by Spicejet for PNR:-R8HW6S, Dubai to Mumbai 10th November'2020 flight, Spicejet mentioned a full refund was sent to Makemytrip, dated 28th October, 2020. I've been waiting for my refund amount since that period, I've been following with them on different mediums- email, call, Twitter, Facebook. But nothing fruitful. Kindly assist. Thank you....
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Y
Yoyogesh
from Powai, Maharashtra
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Poor customer service support

Address:Mumbai

I had a flight from Jaipur to Mumbai at 7th Dec2020 18.40 evening through Go Air which got changed to Early mrg 08.20
I tried several times but cannot connect to airline neither my make my trip is helpful...
I had travel all night long with my 1year old infant to board the flight...
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P
Prasad Kumar Rao
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Refund Pending

I have been chasing on the refund which is processed by Indigo to makemytrip on PNR AENPMF. it's been more then 2 months now and I still not received the refund. I have been contacting them through emails and they have even taken my bank account details to process the refund....
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B
barnic
from Hyderabad, Telangana
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Issuance of tickets

I needed to get a booking done for 10 adults and 1 infant for a trip. The transaction happened last Saturday with the sales rep (as I was directed to the sales team to get such booking done) and I am yet to be issued with tickets....
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Address:Samsing Tea Garden

I had booked a ticket of four people for travelling in train from NJP to sealdah .But however I forgot my irctc password and the booking failed. Though my money had already been credited .it has been 1 week yet in haven't recieved my refund...
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I had booked tickets via makemytrip and had to cancel it eventually because of AirAsia's worst service. (They kept moving our tickets to connecting flights).

After sending huge mails to makemytrip they finally processed my refund. But It was not received by me.

The payment was done through UPI.
BOOKING ID: NF[protected]

BOM-DEL -- PNR -- O29CWJ
DEL-BOM --PNR -- P7HYVX
br...
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S
sajadf
from Powai, Maharashtra
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Air ticket Amount not refunded

Due to covid-19 all airlines cancelled flights and refunded the amount. My PNR number is Q4U2FD ( MR. JANAK BASUMATARY).As per confirmation with airline amount is refunded but Make My Trip does not refunded the amount. The date of flight was 24/04/2020.
request you to help for releasing my amount.

Phone number: [protected]...
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K
Kaju Patel
from Powai, Maharashtra
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Transfer wallet money to bank but didn't receive yet

I booked a flight before the pandemic. Due to the pandemic, the flight was canceled and I received a refund in my wallet. I have transferred my wallet money to the bank on 22nd Nov 2020 but I didn't receive it yet. I have tried many times to call customer care but there is no option to talk with the executive.

I want my money in the bank asap...
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K
Kaju Patel
from Powai, Maharashtra
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I want refund my money in wallet instead of credit voucher

My flight was cancel by airline . they return my money to MMT but they didn't gave mr money back to my account they are giving me credit vouher which is not useful for me because in future I would not travel to air so please refund my amount so I use it for another
my PNR C1E13L
PLEASE RETURN MY MONEY AS SOON AS POSSIBLE...
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K
Kaju Patel
from Powai, Maharashtra
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Payment not received in bank

I booked a flight before the pandemic. Due to the pandemic, the flight was canceled and I received a refund in my wallet. I have transferred my wallet money to the bank on 22nd Nov 2020 but I didn't receive it yet. I have tried many times to call customer care but there is no option to talk with the executive....
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R
Romit Kankaria
from Powai, Maharashtra
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Regarding Two Holiday Packages Booked with them for 11th-15th December.

Address:Gurgaon

I had made two bookings for goa on being recommended a trip by a friend. Ms. Roja Patil of Makemytrip contacted me to offer me good packages. On 21st October, I made the payment partially. I made the full payment of 1.29L on 1st December, 2020. Paid extra for one cancelled passenger too which is against the cancellation policy. All proofs with me. My relationship manager was Selvi George. The next day I got a call from Rupini Raghu who said...
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T
Tajuddin Ahmed
from Mumbai, Maharashtra
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I have a refund related issue.

I have not received the refund for cancelled rail booking from your end....
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